The complaint has been investigated and
resolved to the customer's satisfaction
First Convenience Banktheir gliched system double billed me

Be careful! They've caused me so much stress over this... What a nightmare! They are scam artists! After what happened to me, I wonder how many people they've stolen money from. I recieved a call from 1stcb telling me that my account was overdrawn. I was amazed because I knew I had over $350. I told them it was impossible. They kept telling me that i'd spent too much and that's why. I argued with them telling them that it's impossible because I bank very very carefully, I never let my account go below $100 and I check my balance every time before I use my debit card. So I went in to my branch to try and figure this out. The man was rude. Kept telling me I need to be more responsible. I saw that they'd charged me over $500 in overdraft fees! I was totally dumbfounded. I knew I was innocent but the kept insisting it was my error. I came back the next day, still determioned to prove them wrong. This was after my husband got angry with me for being irresponsible with my spending. They had me thinking that maybe it was my mistake. Even though I couldn't figure out what i'd my mind...2+2=4 but they're telling me that it only equals 4 on my computer screen at home... On theirs...2+2= whatever the hell they want it to. So finally the manager notices that on a charge i'd made to us airways, that after my account had already been debited the $300... It was also listed as a pending charge. So my account at that moment was actually -$600 from that charge. So then 1stcb tried to blame usairways and the idiot working there told me to start being more careful who I give my card # to.! It's usairways! Not humbaba's nigerian quick loans! I tell them I book flights all the time with them and never had this problem. So they tell me in order to get my account fixed that I need to contact us airways and get a letter and blah blah blah. Then I point out to them that it wasn't just us airways that they did that to me. There was about 5 big charges that they still had listed as pending... Even though they'd already took my money out. All from reputable companies. Enterprise, cirro energy, etc. "so I guess I have to write all these companies a letter too to explain why you guys messed up?" they got real quiet and by the next day had accredited back around $1000 to my account that they'd attempted to take from me. Now I can't trust them anymore. They really treated me bad and caused me alot of stress. I had to spend alot of time that I don't have to make them realize their mistake. It wouldn't have been so bad if they would have listened to me from the beginning and not treated me like I was irresponsible and making it all up. I was actually crying when I went in there. Very upsetting. I don't recommend them to anyone.


  • 68
    682jewel May 24, 2010

    Make them print it out and show THEM where they double dipped. Make them give you your money back...I want to do something about it because I KNOW they are doing it on purpose. I want to sue them. They really put me through hell. Then the stupid jerk who works there saw me in the checkout line and came up to ask me if I got it all worked out. This is the same jerk who told me that I need to be more responsible. I told him, was your mistake...not mine. You guys need to be more responsible. I'm still so angry. They messed with the wrong one...I'm not letting it go that easy.

    0 Votes
  • Ba
    bank ripped off customer May 20, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I was just done the same way. I am going to close this account. They are double dipping. This is the biggest rip off in years. They take the money out of your account while it is pending then when it comes in they take it out again so they are charge you charges. I have only 819.00 they have just stolen from me. I think this is ridiculous. Then they are going to tell me that their system does something different. I told them I can add and banking is nothing new as if I did not understand banking. I told them I can add and asked them to show me where I had a negative even though they showed I had an overdraft charge of $209.00. I asked them why did I have an overdraft when I had money in the bank and they came up with some stupid idea. I will definitely close this account, write the banking institution and everywhere else I can think of.

    0 Votes

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