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First American Home Warranty / First American Home Buyers Protection Corporation

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Customer Service

+1 888 875 0533 (Consumer Sales)
+1 800 327 9292 (Renewals Department)
+1 800 444 9030 (Real Estate Sales)
+1 800 992 3400 (Service Department)
P.O. Box 7248
Santa Rosa, California
United States - 95407

Complaints & Reviews

denial of all claims

I purchased the expanded coverage. After taking possesion of the house, the register was gone from the ga...

unresponsive to request for service

This is the WORST company I have ever dealt with and encourage anyone reading this to immediately cancel any...

terrible experience

I am a Realtor whose client is also my sister. She has a home warranty with First American Home Protection and has renewed for the last couple of years since she moved into her condo. Saturday, December 27th, my sister called the warranty company because she woke with no hot water. They told her someone would be out the following day. The following day the plumbing company called and said that they don't do service calls on Sunday's that she would have to wait until Monday afternoon. She called the warranty company back and explained that she could not take the following afternoon off as she works for a doctor's office and she has to schedule her time 2 weeks in advance. They suggested that she heat some water on the stove.

After her calling and advising me what they said I then placed a call to the warranty company. They told me that this was not an emergency situation and that she would have to wait. My husband and I then left an event we were attending so that my husband could go see what was wrong with her hot water heater. In a nutshell, my husband replaced both heating elements and both thermostats.

I contacted the area manager, Terry Armstrong and he apologized and said that he would see what he could do to reimburse my sister for the parts for the hot water heater. I gave him her info and he never contacted her.

New Years Eve she called to tell me that water was running and the Pop Off Valve was allowing water to escape from the hot water heater. My husband told her where to turn off the water and she then called the warranty company again. Once again, she was told that she would have to wait until the following Saturday, January 3rd. I again contacted Terry and he contacted the sales support at the warranty company. He told me that they would be contacting both my sister and myself. They called at 5:30pm and told me and my sister that they had 2 hours and then after that we would be allowed to get our own plumber.

The next day on New Years Day, they denied that and stated that they couldn't find anyone else to take the call that they were all busy. I informed the claim representative that I know numerous plumbers and that in fact most were laying off because of the housing issues in our area. We still had to wait.

The plumber showed up and advised her that the thermostats were set too high (135 degrees) and that state law requires 120 degrees. He also told her that her water pressure was too high but he could install a pressure reducing valve for her for $379. We advised her that we would have to call the local water department to have them test the pressure on the city side of the meter and see if there had been any pressure increases in her area since this just started.

The plumber called the warranty company and the next thing we know he is telling us that the claim is being denied but he didn't know on what grounds. The grounds were 'misuse' of an appliance due to the water temperature being set too high and the water pressure being too high.

If the warranty company would have dispatched someone out immediately then the thermostat issue would never have been an issue. Also, there is not a state law that any of the plumbers are aware of and they all have told me that 140 degrees is typical.

My sister needs a new Pop Off Valve and I am waiting to hear from the water department to see if she does need a Pressure Reducing Valve. I guess the family will have to pitch in to pay for that too.

  • Ja
    jacklyn Hayempour Sep 13, 2010

    First american did the same to me.My electricity power box jumped on saturday.Half of my house had no electricity.I called Sat nite and asked for emergency help.Some woman called 3 hours later.Asking why it was emergency!!!She said put fans in the babys room and lamps with cords to light up the bathrooms!
    They are TERRIBLE.
    I had the stay home on Jewish new years day and wait for the electrician.As much as I explained to them that I reallly had to go to the temple and if they could come in the afternoon, they refused to cooporate with me.
    They are the most terrible home waranty company.

    0 Votes

desired temperatures

My problem began a year ago November. I called to report a problem with my heater. It took a lot of red tape...

they lie to you - not everything is covered.

On Aug 25th, a repair serviceman appointed by First American looked at my heating unit and told me that he could not fix because it was still under warranty. I had to pay $55 just for this person to tell me he couldn't help me. Then I called First American. I was told that I should call the company covering the warranty to get it fixed. When asked if I have to pay another $55 to that company, I was told that I only pay $55 for each claim. Everything above that would be paid by First American. I sent my invoices on 09/05/08 to dicsover few days later they didn't have it. So I faxed these again, only to discover on 10/7/08 that they still haven't been processed. The CSA I spoke to (Carolina) said she had no idea why this wasn't processed. Today morning I received a call from them saying they will only pay for $165 from the total of $279.05. When I asked if they had a complaints department, the person I spoke with told me that they didn't have a complaints department and I could only talk to her. She would not let me speak and hung up on me.

I tried to register a complaint on their website but there is no link to do that. You can only register service calls.

  • 1s
    1STHOMEWARRANTY SUCKS Jan 15, 2013

    They have the worst customer service ever. I've opened a claim Monday early morning. They say the field tech will contact me to schedule an appointment. No one ever called me. Tech shows up unexpected Tuesday noon. He takes the $60 copay and leaves and doesn't ever call back for updates, nothing! He's supposed to fix the water heater AND garbage disposal and claimed he was never informed about the garbage disposal. I spoke to 4 diff agents to confirm if 2 services will be done under one copay, they all said YES. The other reason I called 4 different agents during a 3 day period is because First Home never calls me to update what's going on because the contractor has never called me either. It was a phone chasing game. Had to repeat my story over and over to 4 different agents, 3 other supervisors just to follow up on my claim. Then to find out later at the 5th day that not everything is covered and will have to pay $900 out of pocket. I pay every month for years and the one time i call for a claim, I experience the WORST communication there is AND I have to pay extra out of pocket after years of paying on time. Earthquake straps for a water heater are only $15-20. They were charging me $100 AND MORE DOWN THE LIST. For my first claim, I basically will pay $3, 000 for the water heater because of the 24 months I've been paying them monthly on PLUS the extra $900 out of pocket. Insurance and warranty companies are the worst corrupt businesses. They rob you more than helping you.

    0 Votes

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first american home warranty rip off

First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.

Both electricians said the riser (metal pipe) had broke free from our meter box and allowed rain in. The rain shorted the line out and a new meter box was necessary.

First American Home Warranty says it is not normal wear and tear and denied the claim.

After two weeks of jerking us around they leave us holding the bag while they re-define the English language. Normal wear and tear? Why wouldn’t it be normal wear and tear? It’s a thin box of pot metal that’s been exposed to the elements for years. That box is certainly over twenty years old. What’s normal? Should it last a thirty years? Fifty? Perhaps a century?

  • Ti
    timothy Feb 13, 2009

    The First American Home Warranty Plan is under investigation by a law firm

    I just found that a law firm that is currently investigating the home warranty plans of First American Home for potential consumer claims for wrongfully denying consumer claims!

    The law firm said that they want to talk to both consumers who have purchased First American Home Warranty Co.'s home warranty plans and independent contractors who used to work for First American Home Warranty Co.

    If you are interested email me and I can get you in touch with them: [email protected]

    1 Votes
  • Jo
    joewhite Aug 13, 2010

    I know an attorney preparing to sue this company now. If you have had a difficult time with this company, I would suggest you contact him at (405) 249-4215 or email him at [email protected]

    0 Votes

va inspection not good enough??

On Aug 15th I bought a house. The seller Purchased this Home Warranty Protection for me for 399 dollars for the year. According to the contract for a 60 dollar service call they would send someone out to fix whatever was covered and that would be it.
Two weeks later my Gas hot water heater started leaking. I called the warranty company and they sent out a plumber that looked like he was high on something. He briefly looked at the heater and then left and called them on the phone. A half hour later he came back and told me that they would not cover the water heater as it appeared that it had rust and therefore was pre-existing (the contract says nothing about Pre-existing instead says items are covered from day one). The rep on the phone when I called said it would be covered, then they changed thier mind. The plumber they sent said his company could fix it but I would be better off using someone else as his company would cost about 2, 000 dollars to replace the water heater and bring it all up to code. Since there is no way someone who appeared to be impaired was going to work on my house I paid him his 60 dollar fee and sent him away. I called a reputable company here in Amarillo (Thank you Franks Plumbing you guys are awesome) and they came right out the next day even though it was a holiday weekend and fixed the whole thing from the ground through the roof and only charged me 1685 dollars. A full 300 less than the other company quoted.
Needless to say I called my realtor and complained about this (in my opinion SCAM) home warranty company and asked him to stop sending his buyers and sellers to them. He called this company and complained then they called me and said they would cover my claim. I told them I would send them a copy of my invoice from Franks Plumbing. Thier resopnse was "oh you already had it fixed?" I told them that of course I had it fixed as I wasnt going to live in a house with a sick baby and no hot water. So I faxed them the invoice, and a week later they asked for a copy of my home inspection. I faxed that in as well. It was a VA inspection that clearly stated that the house had been remodeled and there were "no deficiencies". Then this scam company proceeded to tell me that the inspection report was not "detailed enough". And denied the claim. I again called the realtor and complained. I also told the realtor that I was going to call the VA, the BBB and anyone else who would listen and tell them my story. After a couple weeks the warranty company sent me a check for 500 dollars as a "courtesy". The check should have been for over 1000 dollars as only about 600 dollars of the repair was not covered per the contract. Needless to say I now am going to see if there is any way to get a pro-rata refund back to the seller, and I am going to call the VA and see if I can get them in on it since this company seems to think that the VA doesnt know what they are doing although any veteran will tell you that they are very thorough and if there are any deficiencies they will note them on the inspection and insist that the seller fix them like they did with the last house I bought. Perhaps this is a way they can scam veterans?? That is certainly how I feel. Needless to say this company hasnt heard the last of me. If I can keep a few people from being scammed by making some noise then that is what I am going to do. They may think they just saved some money by scamming this veteran, but this vet has a big mouth.

  • Mi
    Miq2u Jun 17, 2010

    I had trouble with the same company last year and was going to change when a rep from the company called and said that he apologizes and sometimes that happens, and that it would not happen again. Here I am again in nearly the same situation. I would like to personally warn EVERYONE against this group!

    0 Votes
  • Da
    Dan Flynn Oct 19, 2011

    I am having similar problems, I have talked to several operators and two have been very courteous and the others flat out rude and refusing to help. It seems they have no one in my area to fix my septic system and they want me to call someone and pay them and let the warranty pay me back.. not today not ever, I have called 8 local contractors and when they find out its first american home buyers protection corporation they say that they cant help me. One guy told me I will do it but if they dont pay me I am coming to get the parts. I have a 2 year old and my wife is 8 months pregnant and we are rationing water to prevent a back up. this company is a scam and it needs to be shut down.
    Dan Flynn Vidor Texas

    0 Votes

do not do business with this company!!!

Never do business with this company!!! 4 plumbers visits and an electrician visit and I still don’t have hot water after over a month from the initial claim filing. Now they are saying that the unit was installed improperly outdoors and wasn’t maintained, but I checked the tankless heater installation manual online, and everything was done properly.

The service is terrible, it takes months to get resolution on claims, and they’ll just lie to you to keep from having to pay for repairs or (god forbid!) replacement. Meanwhile they’ve paid to have 5 contractors come and look at the problem, file reports, and still haven’t fixed the problem. If they sent a competent plumber the first time, perhaps they’d be willing to pay, but now I think they’re trying to cut their losses for their own bad management and incompetent contractors! I repeat, never do business with this company!!!

  • Bi
    Binod Basnet Feb 25, 2009

    3 weeks ago my heating system started making loud noises and I called my home warranty company (Nationwide home warranty) to have someone come out and fix the noise. Nationwide home warranty send out a technician who looked and decided to be replaced some parts. The technician called nationwide home warranty and discussing the issue with nationwide home warranty come in and said that they would need maintenance record for the heating system before approving the repairs. I just bought house 5 years ago after that I never done any repair, every month I changed filter my self, now, how do I provide them maintenance record. Now they denied the claim because there is no maintenance record. Now I don’t have enough money to fix my heating system, I’m leaving without heat. This Nationwide home warranty company has terrible service and makes it a practice to make repairs difficult or impossible to discourage payouts. Please stay away from Nationwide home warranty company, find some other which is more reputable. I paid them $488.78 for nothings. This company rep off me.

    0 Votes
  • Vi
    Victoria Mar 24, 2009

    DO NOT DO BUSINESS WITH THEM!!! HOW CAN A COMPANY LIKE THEM GET AWAY WITH SCAMMING PEOPLE! !!!
    We bought a house last year and we were referred a real estate agent, paid her the money top sign up. we had a clogged pipe and my husband removed the sink to see where the problem was, and it turned out it was the pipe inside the wall. We called, filed a claim and this abrasive, rude rep/wanna be manager who did not wanted to listen to our story told my husband he tempered with the pipe therefore they would not want to repair it and declined the claim.

    0 Votes

watch out

I was working for this company for about a while, and all of the sudden they made a doping test and they told me I came out positive, which I was really sure I wasn't and then they just fired me, we worked for an outsourced part of the company for 3 dollars per hour, stressed out as ***, we use to access people's personal information without them even knowing, which is illegal in the USA, we went through Social Security numbers, addresses, and even their loan status... It was really stressing and to reach an incentive of as maximum 30 dollars we had to provide loan status for about 300 loans perfectly. So anyone who's loans are with EMC, Option One, Indymac Bank, and a bunch of others...you should better know what are they doing with your personal information and even credit reports...WATCH OUT... First American is First Fraud...!! *** em'

extremely bad service/ ripoff

Very bad service and incompetence all over the place. They do an extremely poor job with follow up and documenting their service tickets. The reps sometimes don't make any notes about your calls! I am now on my second claim and see the same pattern repeated. The first time I was without A/C for 2 weeks in the middle of the summer during a heat wave, now I am waiting a week for refrigerator! I can only warn: don't sign up with this company. I will not extend my coverage.

  • Ma
    maria Jul 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I totaly agree this company has the worse service!!!
    I have been waiting for 3 weeks now to have my A/C to be replace and still no call from anybody from this company nor the contractor. Every time I have called for status, I stay on the phone for over an hour and still no answer to my problem!!!

    0 Votes
  • Jo
    Johnny Phillips Jul 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just had a stopped up sink that my a/c condensation line ran to. The condensation was overflowing over the sink. They made me two claims, 1 for the plumbing and 1 for the a/c. The a/c guy showed up first. and checked the freon, and stated my unit was never cleaned and needed to be replaced. He asked for his $60 and denied the claim. The plumber showed up and fix the condensation line for the a/c guy and repaired the plumbing and didn't even want his $60 check. I think the a/c guy sabatoged my unit by release the freon. It immediately started to feel hot that evening and by today its roasting. I have my own tech coming out to take a look at what might have happened. He even stated that some a/c guys do this old trick. I have already alerted First American and they are supposed to send another tech out. TO be Cont.

    0 Votes
  • Sh
    Shafer Aug 03, 2009

    Every time we call in a claim on this company the service is irreprehensible. We are now waiting on a hot water heater that was supposed to be in last week and oh guess what they sent it to the wrong address...yeah right. I have gotten where I do not believe a word they say. Every time you call them you are contradicted and told another story. I have never dealt with a home warranty company before but if this is any indication of how they operate then you can count me out in the the future. No hot water for over a week now.

    0 Votes

not a warranty at all

This warranty company is plain and simple a scam. I have dutifully paid their premiums and when my furnace broke. Their answer was: it was improperly installed so they will not fix it as it was not covered as the contract stated. Their claim analyst even had the audacity to tell me which exact paragraph on the contract to look at to review. Let me tell you, no regular homeowner will go up their attic to see if their furnace is properly installed. That is exactly the reason why I purchased a home warranty! Because I do not know how my house was built! DO NOT BUY! THEY WILL JUST TAKE YOUR MONEY AND CAUSE YOU UNDUE STRESS.

  • Ou
    OU_OKIE Jul 22, 2011

    I guess I'm not an average home owner, and that is something that your home appraiser should have caught. Depending upon how long ago it was that you purchased your house & if you indeed had it appraised you might still have legal grounds to have them repair it.

    0 Votes

failure to respond, credit fraudulent charge

This company is staffed by incompetent bozos. This story is the last straw: They incorrectly charged me...

no service!

I have been without A/C for two weeks. Temperatures have been upper 80's, this week 90's and will be 100's by tomorrow. Apparently, the part needed is not available and First American says they are trying to find the part. 2 weeks is unacceptable. Additionally, I am a renter my family's health is in jeopardy as the three of us have separate illnesses that require indoor climate control. We are all becoming sick because of the heat and dust entering our home and it is totally unbearable. My fish are even dying and I have to ice them down at least 2 times an evening.

I need help now. What can I do about all this inconvenience and the cost of medical treatment because of lack of concern?

  • Da
    David Grossman Aug 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Called about our doorbell not working in early July 2007. It is August 24th and the problem has not been resolved. Three visits have been scheduled. I have been here for all three. All three of these times I was contacted. The first time they showed up, but the tech. had no idea what he was doing and after 2 hours got frustrated because he could not find the transformer and said he could not completely figure out the problem- he suggested a wireless chime. I explained that I was paying for an insurance policy to fix my hardwire doorbell and that is what I expected (meanwhile a lost day of work).

    I received a follow up call from 1st Home, I indicated the problem was not resolved and I expected to hear from them in a day or two. 2 weeks later I called 1st and said my problem still is not resolved. They dispatched the same person who refused to help fix the problem (another lost day of work). I requested someone else. Two weeks later the tech calls a different guy. I explain the problem, he says he needs to get authorization (I thought this would have been clarified when the appointment was made with R and R Electronics out of Orlando, FL- stay away from these folks). He calls back and says he can no longer come out to fix the problem (another lost day of work).

    Now I am on the phone with 1st. By the way I have called several times and I average 50 minutes of hold time- each time. Not to mention the two times they disconnected me. They being the supervisors at 1st.

    $300+ a year... what a waste. DO YOURSELF A FAVOR STAY AWAY FROM 1st American.

    Happy to discuss this with anyone.

    0 Votes
  • Fe
    Feleshia Finklea Aug 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If anyone has had issues with First American Home Buyers; especially plumbing Home Buyers; please email me your story at [email protected]

    0 Votes

poor service and coverage!

The service provided by this company both in repairs and customer service is horrible! There are endle...

chase bank

This is the worst company I have ever delt with, the ladies are rude and hang up on you if you ask them any questions, they are the meanest ladies, they must need a man bad/ they have gone over the hill and have contacted people that do not have any information on the account and gave them all of my problems to people that are not quailfied to deal with my problems

poor service!

My heat pump (substitutes for a heater and an A/C) has been leaking water into the overflow pan for over a year. The overflow pipe then also leaks somewhere in the attic under the insulation, causing water to run down the inside of an outside wall and come out around a window. I have called First American about this at least 4 times, and they have sent technicians who have never fixed the problem. It is obvious that we need a new heat pump because the existing 15-year old one is rusted out, and we need the leak or break in the drain pipe fixed. I am certain that I have mold growing inside my walls after a year of this in Houston. My next move must be to sue for repairs, damages and whatever else we are entitled to get!

  • Co
    colette Gabbidon Aug 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    First American markets itself as a "Home Warranty" company. In fact ,when you place a service call to them the will send out a tech who can charge you what ever extra cost that he/she would like. The warranty does not really exist. For instance the tech attempted to charge me 150 dollars for a 40 dollar permit. When I called First American, they told me that after I paid the $55.oo dollar service fee ,the tech could charge any amount for "non-covered cost" In fact I was told that others had been charged 700.00 or more for the same service. Bottom line I have been without air conditioning for eight days with temps the past seven days reaching over 100 degrees. I have been told my a/c will not be replaced until Thurs or friday. A full 12 days after my call. On top of that. the initial charge after the 55.oo service fee was over 450.00 dollars in "non-covered amounts." Most of the additional fees were 110% markup. The company apparently encourages their subcontractor to offset their low bids by overcharging customers.

    0 Votes
  • Ou
    OU_OKIE Jul 22, 2011

    I had no problem getting my AC fixed but I didn't approach First American with the problem instead I took the problem to the contractor and got all the information I could get. Then I called First American and let them know right then and there that I didn't care about any problems that they may be having with the contractor. That those problems had nothing to do with me & I was told my AC unit could be fixed in a week & that I expected it to be done in a week. It might be a long shot but if you hadn't tried it you might give the contractor a call. After all if you're having problems chances are that he is too.

    0 Votes

fraud and cheating!

I have had this policy for 2 weeks. Yesterday I had an emergency with my hot water heater. The technician was asked by the FirstAm representative if there was rust in the bottom of the hot water heater. The technician said and I quote "I see some rust but I do not see the tank leaking due to rust". The claim was denied due to this issue. In the contract it clearly states that rust IS NOT covered. However the technician did not say that the hot water heater was leaking due to rust. I do realize that a "Home Owners Warranty" is specific but I also know that being in the business, a company will do and say whatever it takes to not have to pay a claim. I just want First Am to know that this policy was purchase by the seller of the house and that I WILL NOT BE RENEWING THIS POLICY. once the contract is up. I think/know that you are interested in people paying the premiums and then First Am consistently denies claims. First American Home Buyers Protection Corporation legally steals and rips people off and falsely promise things that they have no intention of delivering, fixing, or covering under any of their warranties. My parents had this same home warranty company and every claim they made was "DENIED". They no longer use First American Home Buyers Protection Corporation as a home warranty. They found it much more economical to fix things themselves.

watch out for them!

On April 28, 2017, I requested a service for my kitchen oven range and dish washer for my house, now is May...

problems with first american warranty

May I be cynical for a bit? I hope you don't mind, but with First American Warranty's latest barrage of unreasonable, indecent assertions, I can't resist the urge to make a few cynical comments. In the text that follows, when I quote from First American Warranty, I will use the word "excrement" in place of another word which is now apparently permitted in general circulation publications and which I have edited out. My own position on this issue is both simple and clear: If First American Warranty feels ridiculed by all the attention my letters are bringing it, then that's just too darn bad. Its arrogance has brought this upon itself. For the purpose of this discussion, let's say that First American Warranty can get away with lies (e.g., that people prefer "cultural integrity" and "multicultural sensitivity" to health, food, safety, and the opportunity to choose their own course through life) because the average person cannot imagine anyone lying so brazenly. Not one person in a hundred will actually check out the facts for himself and discover that First American Warranty is lying.

As I noted at the beginning of this letter, First American Warranty says that no one is smart enough to see through its transparent lies. That's its unvarying story, and it's a lie: an extremely gruesome and grungy lie. Unfortunately, it's a lie that is accepted unquestioningly, uncritically, by First American Warranty's goombahs. Now that I think about it, it's not the boogeyman that our children need to worry about. It's First American Warranty. Not only is First American Warranty more stroppy and more parasitic than any envisaged boogeyman or bugbear, but it's easy to tell if First American Warranty's lying. If its lips are moving, it's lying.

The documentation of this matter is abundant and conclusive, yet you can observe a definite bias in First American Warranty's stances relating to pouty reavers. This sort of vertiginous paradox is well known to most rude Machiavellians. First American Warranty acts as if it were King of the World. This hauteur is astonishing, staggering, and mind-boggling. As everyone who has access to reliable information knows, the unalterable law of biology has a corollary that is generally overlooked. Specifically, First American Warranty should learn to appreciate what it has instead of feeling so oppressed because it can't do everything it wants, every time it wants to.

It is grossly misleading merely to claim that the real question here is not, "Whatever happened to good sportsmanship?". The real question is rather, "Whatever happened to community standards?" Well, we all know the answer to that question, don't we? But in case you don't, then you should note that our battle with First American Warranty is a battle between spiritualism and irrationalism, between tradition and subversion, between the defenders of Western civilization and its enemies. With the battle lines drawn as such, it is abundantly clear that sometime in the future First American Warranty will use mass organization as a system of integration and control. Fortunately, that hasn't happened... yet. But it will honestly happen if we don't weaken the critical links in First American Warranty's nexus of duplicitous phallocentrism. First American Warranty's bedfellows should reevaluate their cherished assumptions about teetotalism. In that context, one could say that I want to live my life as I see fit. I can't do that while First American Warranty still has the ability to replace intellectual integrity with humorless sloganeering. In First American Warranty's stooges' rush to join the crowd, they failed to observe that First American Warranty's fibs do not represent progress. They represent insanity masquerading as progress.

In point of fact, First American Warranty presents itself as a disinterested classicist lamenting the infusion of politically motivated methods of pedagogy and analysis into higher education. It is eloquent in its denunciation of modern scholarship, claiming it favors hidebound skinheads. And here we have the ultimate irony, because its scare tactics can be subtle. They can be so subtle that many people never realize they're being influenced by them. That's why we must proactively notify humanity that when First American Warranty tells us that the best way to make a point is with foaming-at-the-mouth rhetoric and letters filled primarily with exclamation points, it somehow fails to mention that it can't see the forest for the trees. It fails to mention that insurrectionism is the principal ingredient in the ideological flypaper it uses to attract insensitive nabobs of gnosticism into its claque. And it fails to mention that each rung on the ladder of wowserism is a crisis of some kind. Each crisis supplies an excuse for First American Warranty to impair the practice of democracy. That is the standard process by which cocky, refractory prevaricators provide presumptuous, dodgy jabberers with an irresistible temptation to extinguish the voices of opposition. First American Warranty is still going around insisting that it does the things it does "for the children". Jeez, I thought I had made it perfectly clear to it that it takes more than a mass of malignant so-called experts to encourage open, civic engagement. It takes a great many thoughtful and semi-thoughtful people who are willing to bring the communion of knowledge to all of us. I am not going to go into too great a detail about jaded lowbrows, but be assured that if First American Warranty truly believes that genocide, slavery, racism, and the systematic oppression, degradation, and exploitation of most of the world's people are all thoroughly justified, then maybe it should enroll in Introduction to Reality 101. First American Warranty ignores a breathtaking number of facts, most notably:

Fact: First American Warranty has let its contumelious nature get the better of it.

Fact: First American Warranty sees classism as its benevolent guardian angel.

Fact: First American Warranty's wisecracks represent explicitly its overly accepting attitude towards disaffected couch potatoes (especially the neurotic type).

In addition, any rational argument must acknowledge this. First American Warranty's obdurate solutions, naturally, do not.

First American Warranty is planning to force us to adopt rigid social roles that compromise our inner code of ethics. This does not bode well for the future, because I challenge it to point out any text in this letter that proposes that it could do a gentler and fairer job of running the world than anyone else. It isn't there. There's neither a hint nor a suggestion of such a thing. I, hardheaded cynic that I am, don't want to make any hard and final judgments, but given a choice of having First American Warranty raise extortionate demands or having my bicuspids extracted sans Novocaine, I would embrace the pliers, purchase some Polident Partials, and call it a day. I doubtlessly aver that we should issue a call to conscience and reason, and I have formalized my commitment to this high ideal by ensuring that I always end First American Warranty's control over the minds and souls of countless people. First American Warranty's helots lead people towards iniquity and sin, as though it were a disgrace to point out that the emperor has no clothes on. To a lesser degree and on a smaller scale, First American Warranty is not only immoral, but amoral.

We all learned the Golden Rule in school. Maybe First American Warranty was absent that day. First American Warranty keeps insisting that sin is good for the soul. To me, there is something fundamentally wrong with that story. Maybe it's that I refuse to dance to First American Warranty's politically incorrect tune. Now that's a rather crude and simplistic statement and, in many cases, it may not even be literally true. But there is a sense in which it is generally true, a sense in which it unmistakably expresses how First American Warranty's blathering, disorderly diatribes are in full flower, and their poisonous petals of antipluralism are blooming all around us.

First American Warranty may cover up its criminal ineptitude right after it reads this letter. Let it. Sometime soon, I, for one, will build an inclusive, nondiscriminatory movement for social and political change. Like a verbal magician, First American Warranty knows how to lie without appearing to be lying, how to bury secrets in mountains of garbage-speak. We don't have to stand for this!

We are becoming a nation of larcenous pikers. Surprisingly, the courts and our elected officials are way ahead of First American Warranty in embracing this simple fact. As I gaze into my crystal ball, I see that First American Warranty's drones will incite racial hatred sooner or later. It has been revealed that First American Warranty plans to incite pogroms, purges, and other mayhem. First reaction yields that its subliminal psywar campaigns have grown into a viperine tapestry weaving together classical conspiracy theories of the 19th century and post-Marxian economics. A little more thought leads to the more accurate conclusion that First American Warranty's secret passion is to supplant national heroes with eccentric malcontents. For shame!

First American Warranty accuses me of being hate-filled, yet it is it who is filled with hate. And it accuses me of being bigoted, while its treatises show nothing but bigotry. Why does First American Warranty make those sorts of accusations, then? I don't pretend to know the answer, but I do know that I'm at loggerheads with First American Warranty on at least one important issue. Namely, it argues that freedom must be abolished in order for people to be more secure and comfortable. I take the opposite position, that if First American Warranty had done its homework, it'd know that all of the bad things that are currently going on are a symptom of its effete, wishy-washy notions. They are not a cause; they are an effect. First American Warranty is obviously trying to engage in or goad others into engaging in illegal acts, and unless we act now, it'll unquestionably succeed. There are three fairly obvious problems with First American Warranty's press releases, each of which needs to be addressed by any letter that attempts to recognize and respect the opinions, practices, and behavior of others. First, it's about time First American Warranty stopped claiming its childish, unsympathetic conjectures were influenced by outside sources and just admitted it was wrong. Second, First American Warranty doesn't listen often enough. And third, First American Warranty is not as apolaustic or crass as you might think. It's more so. To reiterate the main message of this letter, I hate it when reckless hackers like First American Warranty go on with such vigor about subjects they don't even know about.

  • Ro
    Robin Morris Jul 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    First American has pissed me off for the last time. I have only used this once before(in my 3 years of having it) and had a bad experience. I just thought that it was a fluke. But no. My a/c went out over a week ago, I called within the first hour it went out. I was told that someone would be out to my house within 5 business days. This was very unacceptable since I live in Texas and it's July!!! It's like 95 degrees in my house!! The 10 different csrs I spoke with gave me the run around and one even laughed at me!! I have been on hold for over 45 minutes for a supervisor (whom I never got). Needless to say, I will not be renewing my contract.

    0 Votes
  • So
    Somps Oct 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    James, I was hoping to get some facts but instead just got a lot of poor reading material from you. You say a lot of nothing. Robbin. Thank you for your short and to the point comment. Looks like I won't be going with First American.

    0 Votes
  • Te
    Teresa Alexander Jan 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had the last straw with First American today.
    My family centeral air and heat went out last Monday Jan 7 2008 we called and got a someone out the fellowing day.
    He told us are unit would need to be replaced.
    So he send them the paper work. We started calling them because I may live in Alabama but it is Northern Alabama and they we tell us that the weather would get to 32 degree and stay like this for a couple of days and then it would get colder with chance of snow. So they moved us up to prior status. What good did that do it. We here is the justied of it I have been with out of heat for 8 days now and it is getting colder and all they can say is that they have polyice and procedure they have to go by.
    So they authorized us to go out and purchase space heater but they still down keep the house warm.
    So the area rep. said the heat unit would be in today Jan 15 2008 still no unit.
    and Still getting colder.

    0 Votes

nothing is covered, they lie to their customers!

I have a home warranty with this SCAM organization. I have spoken to all the rude employees there in Claims resolution. Why they have this department, I don't know, why don't they call it, "It isn't Covered, Screw you!" Every time I speak to someone there they tell something different, they lead you on. When it looks like, after more than 20 documented phone calls, you may get somewhere they tell you is isn't covered, then the isn't covered rules change again. I truly believe there isn't a claim out there that was paid by them. The only thing completed by FAHBPC is my payment for the warranty itself. I think this company is a scam and it's some dude smoking lord only knows what sitting back and laughing all the way to the bank. I hope FAHBC disintegrates and all they need is to make claims to themselves. Sorry, it isn't covered should be the on the letterhead.

  • Na
    Nathan Jun 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am in the middle of this same type of experience with First American. I have been trying to get my air fixed for 8 days and it is still not done. We can not get any answers to on getting someone out a 2nd time to look at our air conditioner that freezes up every day.

    They are rude, unprofessional, unhelpful and they lied to us many times. They transfer us around to frustrate us instead of getting us a resolve. They have only 6 licensed contractors in our entire area and none of them are able to help us in a timely manner.

    This company sucks and is a scam. Never do business with them!

    0 Votes
  • Wa
    Wadddell Wright Sep 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I'm a real estate broker of 12 years in Nashville, TN First American by far is the worst warranty company I've ever dealt with. Their subcontractors and reps are bad. The rep told me they my clients a/c being broke in June for a month was not a big problem.

    0 Votes
  • Ki
    Kim Rivera Sep 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This company is a complete ripoff. We've had coverage for several years and have used it twice prior to this week. Our a/c in Houston, Texas went completely out on a Friday. We called in the service and received no call back until Monday. It's 95 degrees in Houston in Sept. On Monday, a contractor who was extremely rude came to the house and said the entire outside compressor/condensor unit needed replacing. It was 16 years old, so this wasn't a complete surprise to us. What was a surprise was that the contractor said they wouldn't cover it because the failure wasn't due to normal wear and tear (I remind you, the unit is 16 years old) and that it was "improperly installed". The unit was installed 16 years ago. I am fairly certain code has changed since then, but that doesn't make it improper installation. It was properly installed at the time it was installed. After several heated conversations with their "customer" service department, if you can even call them that, we chose to have our a/c replaced by our own contractor. We have small children and 5 days with no a/c is unacceptable in the summer in Houston. Of course, their contractor offered to install a new unit about 10 seconds after denying our claim, but at a cost of twice what we ended up paying our chosen contractor. They've collected fees for years from us on an appliance they were NEVER going to cover. I am sure they have an EXCUSE for everything

    0 Votes
  • St
    Stevex Jul 02, 2011

    My experience was with a dishwasher that had a leak. Of course, they say it is not due to 'normal wear and tear' which incidentally, cannot be defined. This is the standard response and since the onus of proof is on the homeowner, virtually nothing needs to be paid out by this company. However, unfortunately the entire industry is a well known scam. What a waste of money!

    0 Votes

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