This is the WORST company I have ever dealt with and encourage anyone reading this to immediately cancel any...
I am a Realtor whose client is also my sister. She has a home warranty with First American Home Protection and has renewed for the last couple of years since she moved into her condo. Saturday, December 27th, my sister called the warranty company because she woke with no hot water. They told her someone would be out the following day. The following day the plumbing company called and said that they don't do service calls on Sunday's that she would have to wait until Monday afternoon. She called the warranty company back and explained that she could not take the following afternoon off as she works for a doctor's office and she has to schedule her time 2 weeks in advance. They suggested that she heat some water on the stove.
After her calling and advising me what they said I then placed a call to the warranty company. They told me that this was not an emergency situation and that she would have to wait. My husband and I then left an event we were attending so that my husband could go see what was wrong with her hot water heater. In a nutshell, my husband replaced both heating elements and both thermostats.
I contacted the area manager, Terry Armstrong and he apologized and said that he would see what he could do to reimburse my sister for the parts for the hot water heater. I gave him her info and he never contacted her.
New Years Eve she called to tell me that water was running and the Pop Off Valve was allowing water to escape from the hot water heater. My husband told her where to turn off the water and she then called the warranty company again. Once again, she was told that she would have to wait until the following Saturday, January 3rd. I again contacted Terry and he contacted the sales support at the warranty company. He told me that they would be contacting both my sister and myself. They called at 5:30pm and told me and my sister that they had 2 hours and then after that we would be allowed to get our own plumber.
The next day on New Years Day, they denied that and stated that they couldn't find anyone else to take the call that they were all busy. I informed the claim representative that I know numerous plumbers and that in fact most were laying off because of the housing issues in our area. We still had to wait.
The plumber showed up and advised her that the thermostats were set too high (135 degrees) and that state law requires 120 degrees. He also told her that her water pressure was too high but he could install a pressure reducing valve for her for $379. We advised her that we would have to call the local water department to have them test the pressure on the city side of the meter and see if there had been any pressure increases in her area since this just started.
The plumber called the warranty company and the next thing we know he is telling us that the claim is being denied but he didn't know on what grounds. The grounds were 'misuse' of an appliance due to the water temperature being set too high and the water pressure being too high.
If the warranty company would have dispatched someone out immediately then the thermostat issue would never have been an issue. Also, there is not a state law that any of the plumbers are aware of and they all have told me that 140 degrees is typical.
My sister needs a new Pop Off Valve and I am waiting to hear from the water department to see if she does need a Pressure Reducing Valve. I guess the family will have to pitch in to pay for that too.
My problem began a year ago November. I called to report a problem with my heater. It took a lot of red tape...
On Aug 25th, a repair serviceman appointed by First American looked at my heating unit and told me that he could not fix because it was still under warranty. I had to pay $55 just for this person to tell me he couldn't help me. Then I called First American. I was told that I should call the company covering the warranty to get it fixed. When asked if I have to pay another $55 to that company, I was told that I only pay $55 for each claim. Everything above that would be paid by First American. I sent my invoices on 09/05/08 to dicsover few days later they didn't have it. So I faxed these again, only to discover on 10/7/08 that they still haven't been processed. The CSA I spoke to (Carolina) said she had no idea why this wasn't processed. Today morning I received a call from them saying they will only pay for $165 from the total of $279.05. When I asked if they had a complaints department, the person I spoke with told me that they didn't have a complaints department and I could only talk to her. She would not let me speak and hung up on me.
I tried to register a complaint on their website but there is no link to do that. You can only register service calls.
First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.
Both electricians said the riser (metal pipe) had broke free from our meter box and allowed rain in. The rain shorted the line out and a new meter box was necessary.
First American Home Warranty says it is not normal wear and tear and denied the claim.
After two weeks of jerking us around they leave us holding the bag while they re-define the English language. Normal wear and tear? Why wouldn’t it be normal wear and tear? It’s a thin box of pot metal that’s been exposed to the elements for years. That box is certainly over twenty years old. What’s normal? Should it last a thirty years? Fifty? Perhaps a century?
On Aug 15th I bought a house. The seller Purchased this Home Warranty Protection for me for 399 dollars for the year. According to the contract for a 60 dollar service call they would send someone out to fix whatever was covered and that would be it.
Two weeks later my Gas hot water heater started leaking. I called the warranty company and they sent out a plumber that looked like he was high on something. He briefly looked at the heater and then left and called them on the phone. A half hour later he came back and told me that they would not cover the water heater as it appeared that it had rust and therefore was pre-existing (the contract says nothing about Pre-existing instead says items are covered from day one). The rep on the phone when I called said it would be covered, then they changed thier mind. The plumber they sent said his company could fix it but I would be better off using someone else as his company would cost about 2, 000 dollars to replace the water heater and bring it all up to code. Since there is no way someone who appeared to be impaired was going to work on my house I paid him his 60 dollar fee and sent him away. I called a reputable company here in Amarillo (Thank you Franks Plumbing you guys are awesome) and they came right out the next day even though it was a holiday weekend and fixed the whole thing from the ground through the roof and only charged me 1685 dollars. A full 300 less than the other company quoted.
Needless to say I called my realtor and complained about this (in my opinion SCAM) home warranty company and asked him to stop sending his buyers and sellers to them. He called this company and complained then they called me and said they would cover my claim. I told them I would send them a copy of my invoice from Franks Plumbing. Thier resopnse was "oh you already had it fixed?" I told them that of course I had it fixed as I wasnt going to live in a house with a sick baby and no hot water. So I faxed them the invoice, and a week later they asked for a copy of my home inspection. I faxed that in as well. It was a VA inspection that clearly stated that the house had been remodeled and there were "no deficiencies". Then this scam company proceeded to tell me that the inspection report was not "detailed enough". And denied the claim. I again called the realtor and complained. I also told the realtor that I was going to call the VA, the BBB and anyone else who would listen and tell them my story. After a couple weeks the warranty company sent me a check for 500 dollars as a "courtesy". The check should have been for over 1000 dollars as only about 600 dollars of the repair was not covered per the contract. Needless to say I now am going to see if there is any way to get a pro-rata refund back to the seller, and I am going to call the VA and see if I can get them in on it since this company seems to think that the VA doesnt know what they are doing although any veteran will tell you that they are very thorough and if there are any deficiencies they will note them on the inspection and insist that the seller fix them like they did with the last house I bought. Perhaps this is a way they can scam veterans?? That is certainly how I feel. Needless to say this company hasnt heard the last of me. If I can keep a few people from being scammed by making some noise then that is what I am going to do. They may think they just saved some money by scamming this veteran, but this vet has a big mouth.
Never do business with this company!!! 4 plumbers visits and an electrician visit and I still don’t have hot water after over a month from the initial claim filing. Now they are saying that the unit was installed improperly outdoors and wasn’t maintained, but I checked the tankless heater installation manual online, and everything was done properly.
The service is terrible, it takes months to get resolution on claims, and they’ll just lie to you to keep from having to pay for repairs or (god forbid!) replacement. Meanwhile they’ve paid to have 5 contractors come and look at the problem, file reports, and still haven’t fixed the problem. If they sent a competent plumber the first time, perhaps they’d be willing to pay, but now I think they’re trying to cut their losses for their own bad management and incompetent contractors! I repeat, never do business with this company!!!
I was working for this company for about a while, and all of the sudden they made a doping test and they told me I came out positive, which I was really sure I wasn't and then they just fired me, we worked for an outsourced part of the company for 3 dollars per hour, stressed out as ***, we use to access people's personal information without them even knowing, which is illegal in the USA, we went through Social Security numbers, addresses, and even their loan status... It was really stressing and to reach an incentive of as maximum 30 dollars we had to provide loan status for about 300 loans perfectly. So anyone who's loans are with EMC, Option One, Indymac Bank, and a bunch of others...you should better know what are they doing with your personal information and even credit reports...WATCH OUT... First American is First Fraud...!! *** em'
Very bad service and incompetence all over the place. They do an extremely poor job with follow up and documenting their service tickets. The reps sometimes don't make any notes about your calls! I am now on my second claim and see the same pattern repeated. The first time I was without A/C for 2 weeks in the middle of the summer during a heat wave, now I am waiting a week for refrigerator! I can only warn: don't sign up with this company. I will not extend my coverage.
This warranty company is plain and simple a scam. I have dutifully paid their premiums and when my furnace broke. Their answer was: it was improperly installed so they will not fix it as it was not covered as the contract stated. Their claim analyst even had the audacity to tell me which exact paragraph on the contract to look at to review. Let me tell you, no regular homeowner will go up their attic to see if their furnace is properly installed. That is exactly the reason why I purchased a home warranty! Because I do not know how my house was built! DO NOT BUY! THEY WILL JUST TAKE YOUR MONEY AND CAUSE YOU UNDUE STRESS.
This company is staffed by incompetent bozos. This story is the last straw: They incorrectly charged me...
I have been without A/C for two weeks. Temperatures have been upper 80's, this week 90's and will be 100's by tomorrow. Apparently, the part needed is not available and First American says they are trying to find the part. 2 weeks is unacceptable. Additionally, I am a renter my family's health is in jeopardy as the three of us have separate illnesses that require indoor climate control. We are all becoming sick because of the heat and dust entering our home and it is totally unbearable. My fish are even dying and I have to ice them down at least 2 times an evening.
I need help now. What can I do about all this inconvenience and the cost of medical treatment because of lack of concern?
The service provided by this company both in repairs and customer service is horrible! There are endle...
This is the worst company I have ever delt with, the ladies are rude and hang up on you if you ask them any questions, they are the meanest ladies, they must need a man bad/ they have gone over the hill and have contacted people that do not have any information on the account and gave them all of my problems to people that are not quailfied to deal with my problems
My heat pump (substitutes for a heater and an A/C) has been leaking water into the overflow pan for over a year. The overflow pipe then also leaks somewhere in the attic under the insulation, causing water to run down the inside of an outside wall and come out around a window. I have called First American about this at least 4 times, and they have sent technicians who have never fixed the problem. It is obvious that we need a new heat pump because the existing 15-year old one is rusted out, and we need the leak or break in the drain pipe fixed. I am certain that I have mold growing inside my walls after a year of this in Houston. My next move must be to sue for repairs, damages and whatever else we are entitled to get!
I have had this policy for 2 weeks. Yesterday I had an emergency with my hot water heater. The technician was asked by the FirstAm representative if there was rust in the bottom of the hot water heater. The technician said and I quote "I see some rust but I do not see the tank leaking due to rust". The claim was denied due to this issue. In the contract it clearly states that rust IS NOT covered. However the technician did not say that the hot water heater was leaking due to rust. I do realize that a "Home Owners Warranty" is specific but I also know that being in the business, a company will do and say whatever it takes to not have to pay a claim. I just want First Am to know that this policy was purchase by the seller of the house and that I WILL NOT BE RENEWING THIS POLICY. once the contract is up. I think/know that you are interested in people paying the premiums and then First Am consistently denies claims. First American Home Buyers Protection Corporation legally steals and rips people off and falsely promise things that they have no intention of delivering, fixing, or covering under any of their warranties. My parents had this same home warranty company and every claim they made was "DENIED". They no longer use First American Home Buyers Protection Corporation as a home warranty. They found it much more economical to fix things themselves.
On April 28, 2017, I requested a service for my kitchen oven range and dish washer for my house, now is May...
May I be cynical for a bit? I hope you don't mind, but with First American Warranty's latest barrage of unreasonable, indecent assertions, I can't resist the urge to make a few cynical comments. In the text that follows, when I quote from First American Warranty, I will use the word "excrement" in place of another word which is now apparently permitted in general circulation publications and which I have edited out. My own position on this issue is both simple and clear: If First American Warranty feels ridiculed by all the attention my letters are bringing it, then that's just too darn bad. Its arrogance has brought this upon itself. For the purpose of this discussion, let's say that First American Warranty can get away with lies (e.g., that people prefer "cultural integrity" and "multicultural sensitivity" to health, food, safety, and the opportunity to choose their own course through life) because the average person cannot imagine anyone lying so brazenly. Not one person in a hundred will actually check out the facts for himself and discover that First American Warranty is lying.
As I noted at the beginning of this letter, First American Warranty says that no one is smart enough to see through its transparent lies. That's its unvarying story, and it's a lie: an extremely gruesome and grungy lie. Unfortunately, it's a lie that is accepted unquestioningly, uncritically, by First American Warranty's goombahs. Now that I think about it, it's not the boogeyman that our children need to worry about. It's First American Warranty. Not only is First American Warranty more stroppy and more parasitic than any envisaged boogeyman or bugbear, but it's easy to tell if First American Warranty's lying. If its lips are moving, it's lying.
The documentation of this matter is abundant and conclusive, yet you can observe a definite bias in First American Warranty's stances relating to pouty reavers. This sort of vertiginous paradox is well known to most rude Machiavellians. First American Warranty acts as if it were King of the World. This hauteur is astonishing, staggering, and mind-boggling. As everyone who has access to reliable information knows, the unalterable law of biology has a corollary that is generally overlooked. Specifically, First American Warranty should learn to appreciate what it has instead of feeling so oppressed because it can't do everything it wants, every time it wants to.
It is grossly misleading merely to claim that the real question here is not, "Whatever happened to good sportsmanship?". The real question is rather, "Whatever happened to community standards?" Well, we all know the answer to that question, don't we? But in case you don't, then you should note that our battle with First American Warranty is a battle between spiritualism and irrationalism, between tradition and subversion, between the defenders of Western civilization and its enemies. With the battle lines drawn as such, it is abundantly clear that sometime in the future First American Warranty will use mass organization as a system of integration and control. Fortunately, that hasn't happened... yet. But it will honestly happen if we don't weaken the critical links in First American Warranty's nexus of duplicitous phallocentrism. First American Warranty's bedfellows should reevaluate their cherished assumptions about teetotalism. In that context, one could say that I want to live my life as I see fit. I can't do that while First American Warranty still has the ability to replace intellectual integrity with humorless sloganeering. In First American Warranty's stooges' rush to join the crowd, they failed to observe that First American Warranty's fibs do not represent progress. They represent insanity masquerading as progress.
In point of fact, First American Warranty presents itself as a disinterested classicist lamenting the infusion of politically motivated methods of pedagogy and analysis into higher education. It is eloquent in its denunciation of modern scholarship, claiming it favors hidebound skinheads. And here we have the ultimate irony, because its scare tactics can be subtle. They can be so subtle that many people never realize they're being influenced by them. That's why we must proactively notify humanity that when First American Warranty tells us that the best way to make a point is with foaming-at-the-mouth rhetoric and letters filled primarily with exclamation points, it somehow fails to mention that it can't see the forest for the trees. It fails to mention that insurrectionism is the principal ingredient in the ideological flypaper it uses to attract insensitive nabobs of gnosticism into its claque. And it fails to mention that each rung on the ladder of wowserism is a crisis of some kind. Each crisis supplies an excuse for First American Warranty to impair the practice of democracy. That is the standard process by which cocky, refractory prevaricators provide presumptuous, dodgy jabberers with an irresistible temptation to extinguish the voices of opposition. First American Warranty is still going around insisting that it does the things it does "for the children". Jeez, I thought I had made it perfectly clear to it that it takes more than a mass of malignant so-called experts to encourage open, civic engagement. It takes a great many thoughtful and semi-thoughtful people who are willing to bring the communion of knowledge to all of us. I am not going to go into too great a detail about jaded lowbrows, but be assured that if First American Warranty truly believes that genocide, slavery, racism, and the systematic oppression, degradation, and exploitation of most of the world's people are all thoroughly justified, then maybe it should enroll in Introduction to Reality 101. First American Warranty ignores a breathtaking number of facts, most notably:
Fact: First American Warranty has let its contumelious nature get the better of it.
Fact: First American Warranty sees classism as its benevolent guardian angel.
Fact: First American Warranty's wisecracks represent explicitly its overly accepting attitude towards disaffected couch potatoes (especially the neurotic type).
In addition, any rational argument must acknowledge this. First American Warranty's obdurate solutions, naturally, do not.
First American Warranty is planning to force us to adopt rigid social roles that compromise our inner code of ethics. This does not bode well for the future, because I challenge it to point out any text in this letter that proposes that it could do a gentler and fairer job of running the world than anyone else. It isn't there. There's neither a hint nor a suggestion of such a thing. I, hardheaded cynic that I am, don't want to make any hard and final judgments, but given a choice of having First American Warranty raise extortionate demands or having my bicuspids extracted sans Novocaine, I would embrace the pliers, purchase some Polident Partials, and call it a day. I doubtlessly aver that we should issue a call to conscience and reason, and I have formalized my commitment to this high ideal by ensuring that I always end First American Warranty's control over the minds and souls of countless people. First American Warranty's helots lead people towards iniquity and sin, as though it were a disgrace to point out that the emperor has no clothes on. To a lesser degree and on a smaller scale, First American Warranty is not only immoral, but amoral.
We all learned the Golden Rule in school. Maybe First American Warranty was absent that day. First American Warranty keeps insisting that sin is good for the soul. To me, there is something fundamentally wrong with that story. Maybe it's that I refuse to dance to First American Warranty's politically incorrect tune. Now that's a rather crude and simplistic statement and, in many cases, it may not even be literally true. But there is a sense in which it is generally true, a sense in which it unmistakably expresses how First American Warranty's blathering, disorderly diatribes are in full flower, and their poisonous petals of antipluralism are blooming all around us.
First American Warranty may cover up its criminal ineptitude right after it reads this letter. Let it. Sometime soon, I, for one, will build an inclusive, nondiscriminatory movement for social and political change. Like a verbal magician, First American Warranty knows how to lie without appearing to be lying, how to bury secrets in mountains of garbage-speak. We don't have to stand for this!
We are becoming a nation of larcenous pikers. Surprisingly, the courts and our elected officials are way ahead of First American Warranty in embracing this simple fact. As I gaze into my crystal ball, I see that First American Warranty's drones will incite racial hatred sooner or later. It has been revealed that First American Warranty plans to incite pogroms, purges, and other mayhem. First reaction yields that its subliminal psywar campaigns have grown into a viperine tapestry weaving together classical conspiracy theories of the 19th century and post-Marxian economics. A little more thought leads to the more accurate conclusion that First American Warranty's secret passion is to supplant national heroes with eccentric malcontents. For shame!
First American Warranty accuses me of being hate-filled, yet it is it who is filled with hate. And it accuses me of being bigoted, while its treatises show nothing but bigotry. Why does First American Warranty make those sorts of accusations, then? I don't pretend to know the answer, but I do know that I'm at loggerheads with First American Warranty on at least one important issue. Namely, it argues that freedom must be abolished in order for people to be more secure and comfortable. I take the opposite position, that if First American Warranty had done its homework, it'd know that all of the bad things that are currently going on are a symptom of its effete, wishy-washy notions. They are not a cause; they are an effect. First American Warranty is obviously trying to engage in or goad others into engaging in illegal acts, and unless we act now, it'll unquestionably succeed. There are three fairly obvious problems with First American Warranty's press releases, each of which needs to be addressed by any letter that attempts to recognize and respect the opinions, practices, and behavior of others. First, it's about time First American Warranty stopped claiming its childish, unsympathetic conjectures were influenced by outside sources and just admitted it was wrong. Second, First American Warranty doesn't listen often enough. And third, First American Warranty is not as apolaustic or crass as you might think. It's more so. To reiterate the main message of this letter, I hate it when reckless hackers like First American Warranty go on with such vigor about subjects they don't even know about.
I have a home warranty with this SCAM organization. I have spoken to all the rude employees there in Claims resolution. Why they have this department, I don't know, why don't they call it, "It isn't Covered, Screw you!" Every time I speak to someone there they tell something different, they lead you on. When it looks like, after more than 20 documented phone calls, you may get somewhere they tell you is isn't covered, then the isn't covered rules change again. I truly believe there isn't a claim out there that was paid by them. The only thing completed by FAHBPC is my payment for the warranty itself. I think this company is a scam and it's some dude smoking lord only knows what sitting back and laughing all the way to the bank. I hope FAHBC disintegrates and all they need is to make claims to themselves. Sorry, it isn't covered should be the on the letterhead.
This is to inform your company that I was able to settle the dispute yesterday by contacting VP for Sales and...