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FindBride.com review: Unauthorized credit charges

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7:41 am EDT
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Firstly,

As indicated above they took money from my credit card without my authority even though i clearly indicated that i did not want them to take out money on a monthly basis on a selective box telling me DO YOU WISH TO DEDUCT US$29.99 monthly it ticked '' NO "' and they went ahead just the same!

Secondly,

Every time that i write a letter to a lady, the ladies hardly ever reply, i have to send countless of emails to costumers-support for them to reply, all they want me to do is to appear on their CHAT SESSIONS I get a staggering amount of ladies by the hundreds i am not stupid you know i am ax Airline management staff, because all they interested is revenue 99% of the international dating site all they are is a money making machine writing letter for them is pittance, this is one of the most expensive international dating site without a doubt the ladies that appear on it are not charged because their job is to lure as many men as possible in return they are paid an incentive scheme some of them are on 10 or 20 dating sites and can earn anything between US$5,000 to US$10,000 a week easy money is it? Do know to get an private contact from these ladies it will cost me from US$1200-US$1500 in Australia for that kind money i can place a deposit for a brand-new car- how do i know all this because i know someone in international dating site that has informed me of this! this dating site and many more should be kicked out i am surprised that there isn't a stern-criteria for these professional scammers or thieves call them what you want!

Jun 29, 2023 7:47 am EDT
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1 4 Queen Street, Edinburgh, EH21JE, GB

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Hello Claudio,

Thank you for your feedback!

As far as I know, my colleagues in the Support department explained to you in detail that there can be no unauthorized withdrawals from your card. Every transaction requires your confirmation.

When you have selected a Membership level, it is important to see the automatic renewal checkbox before you purchase it. If you leave it checked, the Membership will automatically renew every 30 days.

If you accidentally leave the box checked, don't worry, you can always cancel auto-renewal on the Membership page by simply clicking "cancel re-billing".

You can learn more here - https://help.findbride.com/hc/en-us/articles/11629826272401-I-want-to-cancel-the-auto-renewal-of-my-membership-

In other words, the system cannot act on its own without confirmation from you. All payments and purchases are made only with confirmation from the user. This system works strictly by this rule and cannot debit anything without your involvement.

If you noticed that you did not cancel auto-renewal and funds were written off - do not worry, we can help you. Just write to our support team and ask them to refund your Membership - https://help.findbride.com/hc/en-us

Please note that in order for us to be able to issue a refund, please do not use the services of the site, and do not spend the free letters that are included in the Membership. Otherwise the system will not allow us to refund your money, because you have already used the benefits of Membership.

As for your second point, let me assure you that none of the ladies are financially rewarded for using our platform.

Ladies receive communication and attention from men, but not money. It is forbidden to receive any material reward for using our platform. If we become aware of a violation of these rules, we will ban the member and refund your credits. I understand that the prices may seem a little high, but we need to maintain a Verification team that makes sure no one is misusing our platform.

I also want to note that our clients - both men and women - are not prohibited from using other dating sites to find a partner. There is nothing wrong with using all available options to find your soul mate. Probably, this is the case when I can say that I am glad that we have competing sites that also help people seek their happiness.

If you have any other questions or concerns, feel free to contact us. Our support agents are always happy to provide you with all the assistance you need - https://help.findbride.com/hc/en-us

All the best,

Martin
Resolved

This complaint has been resolved automatically due to user's inactivity.

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