FindBride.com review: Unauthorized credit charges

Hello Claudio,

Thank you for your feedback!

As far as I know, my colleagues in the Support department explained to you in detail that there can be no unauthorized withdrawals from your card. Every transaction requires your confirmation.

When you have selected a Membership level, it is important to see the automatic renewal checkbox before you purchase it. If you leave it checked, the Membership will automatically renew every 30 days.

If you accidentally leave the box checked, don't worry, you can always cancel auto-renewal on the Membership page by simply clicking "cancel re-billing".

You can learn more here - https://help.findbride.com/hc/en-us/articles/11629826272401-I-want-to-cancel-the-auto-renewal-of-my-membership-

In other words, the system cannot act on its own without confirmation from you. All payments and purchases are made only with confirmation from the user. This system works strictly by this rule and cannot debit anything without your involvement.

If you noticed that you did not cancel auto-renewal and funds were written off - do not worry, we can help you. Just write to our support team and ask them to refund your Membership - https://help.findbride.com/hc/en-us

Please note that in order for us to be able to issue a refund, please do not use the services of the site, and do not spend the free letters that are included in the Membership. Otherwise the system will not allow us to refund your money, because you have already used the benefits of Membership.

As for your second point, let me assure you that none of the ladies are financially rewarded for using our platform.

Ladies receive communication and attention from men, but not money. It is forbidden to receive any material reward for using our platform. If we become aware of a violation of these rules, we will ban the member and refund your credits. I understand that the prices may seem a little high, but we need to maintain a Verification team that makes sure no one is misusing our platform.

I also want to note that our clients - both men and women - are not prohibited from using other dating sites to find a partner. There is nothing wrong with using all available options to find your soul mate. Probably, this is the case when I can say that I am glad that we have competing sites that also help people seek their happiness.

If you have any other questions or concerns, feel free to contact us. Our support agents are always happy to provide you with all the assistance you need - https://help.findbride.com/hc/en-us

All the best,

Martin