Fido

I received a check in the mail for$4, 293.78. I was advised to deposit it and send $1, 200 dollars for taxes. Then the check could be cashed and subsequently I would receive another cashiers check for $180, 00. I opened a new account with the check. I was going to wait for it to clear to send the company the money, but I was told it had to be sent right away contest was ending. I have been speaking to a man named Peters Jacob at [protected] and he said he would return the money. He went on to say that someone accessed their back account and tampered with their funds. I need the money back desperately. I have been calling him every week. The last time I spoke with him on 11-4-08 he said the refund was approved and was in the "final Stage" and that he would call me with tracking number for Western Union. I have not been able to contact him this week. Is there any one who could assist me?

Was repeatedly told the iPone I ordered would ship, in one week, then next in two weeks. It's now been 2 months since the order, and when I called to get an update I was told they never tried to track down the shipment, and now I have to wait another 14 days for them to track it down. I've called 5 times and spent 2 hours tryng to get this fixed and am now ready to examine my legal options.

Hello... my name is jen. Let me start by giving a little bit of history to you. My dad was a top sales rep in ontario, so indeed he relied 100% on his cell phone. Well, some bad luck hit and his health took a massive turn for the worst. He was approved for long term disability, however to keep him on the company cell phone plan was cut off, as he would no longer be in contact with his customers. As, normally in a situation like this another rep takes over the area. As anyone with a cell phone can understand is trying to live without one is not a thought many of us could bear to think of, let alone actually do it. I thought I would do a nice thing and buy my dad a Fido pre-paid cell phone. Well, then for the convenince of it my mom put down her credit card number and it was being loaded with 10$ per month. As you could imagine, the phone was not being used as his health continued to deterreoate, including lungs, kidneys, heart, bones, brain blood... basically everything inside has something wrong with it. We have spent so much time with doctors and specialists admitting him to hospital more than once, thought he was going to die a few times that we never thought of the cell phone. It was not a very important thing at the time (understandable? right)
I called fido on October 10th, 2008 and spoke to a rep Danny and his supervisor Gabrielle. I really didn't get anywhere other than him telling me that he could add 6months onto my pre-paid plan so it would give time to use up the money~! I really don't see how this is a suitable resolution in my particualr situation, as a perfect indicator to the future is the past. Seeing as though the phone has not been used since it was activated is to me a strong indication that giving me 6 months to use up the money accumulated is really an insult. I have a contract phone and so does my mom. My dad does not leave the house and no one calls on the cell phone let alone the house phone. As we all know when times get rough people whom you thought were your friends often run for the hills. Well that's what happened. Now I understand that pre-paid cards are not refundable. And I also understand that this is not Fido's "problem" or "their fault" at all. However I was expecting them to help me out in this particular situation, as I feel it is a unique one. I have a $150.00 credit sitting on the phone, which is cancelled as we speak and I am really only looking to settle with maybe half. I really thought Fido was a large enough complany that cared about their clientelle and are looking to keep customers. I have been rudly awakened. Can you please look into this and see what can be done, as I know that there is black, white but there is ALWAYS GREY! I am expecting a resolution to this issue, promptly. Please email me at [protected]@rogers.com

Here is an email I have sent them on their fido website several times which explains exactly what they have done and why we should all boycot this horrible company:

I would firstly like to say that once my contract is over I am never in my life signing up with Fido OR Rogers. I am going to tell my friends, my family everyone I know to switch providers as soon as possible. This company does not care for its customers, all you care about is ripping us off as much as possible.

I was going to call in, however I have bad experiences with your customer service. I called in, maybe 2 weeks ago, to inquire about my bill. I informed you guys that I was paying 60-70 dollars a month; where as my sister pays 30 dollars taxes included and receives unlimited incoming, unlimited text messages, voicemail, call display, call waiting, free evenings after 5 and 400 weekday minutes. She pays less than I do and receives a lot more. After speaking to several agents over the phone regarding this issue and explaining to them how I have been with Rogers (who is your sister company) for 3 years before I switched to Fido and I have been with Fido for almost a year now. Also I work with a third party company working for Rogers. Aside from all this your agents were unable to offer me anything even close to what my sister receives. On top of that I was put on hold ten times and transfered several times and after being on the phone for 2 hours one of your agents informed me that a manager would call me in 24-48 hours. I received NO call. It shows how well you treat your customers, not only were you unable to offer me the same deal your agents LIED to me.

This is only one of the issues I have dealt with this company. Only one of the reasons I will never go back to this company and make it my goal to have no one I know become a Fido customer.

So I signed up with Fido a little less than a year ago, and the phone I received has stopped working already; it turns of an hour after being completely charged. So I decided to order an iphone so that I would have an actual phone to use.
I placed an order and did not receive it by the date I was told I would get it (which was 3 days ago and I am yet to receive it) so I am still using my broken phone. I called in 3 days ago and was told that they had stopped shipment because of an unpayed bill and they had neglected to informed me that it was stopped. If I knew that was the reason I would have payed it that instant so I would receive a working phone as soon as possible. After arguing with an agent to reimburse my account for this month because I am using a phone that does not work and it not being my fault I have to use it another 2 weeks waiting for my phone.
Your agent HUNG UP on me, shows just how professional your employees are.

I am not going to be one of those customers who just lets things go because I am under contract and your company believes it can bully any customer under contract. If my issues aren't resolved very soon I will make sure everyone I know is told about how you treated me and boycotts Fido services. I am not going to call Fido again because of how great I have been treated on the phone in the past; to contact me you can either email or call my cell phone.

Umar Zulqarnain

I used fido dollars to purchase a headset fido sent me a confirmation letter debiting my fido money and advising me that the item would be sent between 5-10 days this took place on 28th june, the fido dollars are awarded to customers who use and keep there accounts up to date. After ordering the confirmed item
I changed my service to another company, I was told I would not get the item as it is only for loyal customers, I was loyal to fido for over 10 years. I was under the impression the fido dollars I received from them was for loyalty. So beware. Total value of the item at fidos retail listed as $100 mike

Fido has been a disappointment from the start. Their fees have increased without notice, services are extremely difficult to access and only pre-authorized payments are allowed on a pay as you go program (unless you are prepare to pay every month on a fix date with the threat of being discontinued every time). There are no programs that allow you to apply credit to your account, which can be used over the course of several months. The worse came once I stop using the phone. Fido kept taking payments off my credit cards for months. The only way I could solve the problem is by canceling my credit card number. Of course I was given the run around (by design?!) when I ask to make an official complain. I do not recommend Fido to my worst enemies.

Renée

I am using Fido mobile phone services since more than last 2 years. I have been screwed couple of times by them, but issues were solved by paying whatever they demanded.

This year during summer holidays (2007) I was out of Canada for 2 months, I asked Fido customer service (on 11th June 2007 at 2 p.m.) to put my phone on hold so that I pay minimum bill. A man in customer service by name LUC initially said he will give 50% discount. I said I would better cancel and when I come back I will take another connection.

Upon hearing this, he said he would consider holding (holding number) my phone for 8.20$ a month bill (including taxes) if I wish to continue. During this time I will have no service and my number will be retained.
So I kept the subscription at 8.20 $ a month, that way I would pay roughly 16.40 $ for two months. But when I came back I found they sent me bill of around 40 $. I argued with them, called couple of times. But they did not revert back to their original promise.
A lady in customer relation dept rudely said now I will have to pay full 90 $ in place of 40$ since I wasted their time and argued with them. She rudely said I would add another 50$ in next bill and you will have to pay.

Now I have asked them to disconnect my subscription as I cannot continue with crooks who manipulate their customers for petty benefit. My phone is still active inspite of my request for cancelling my service.
This is purely ripoff practice which they use with many customers which gives them extra millions of dollar profit. No body really wants to fight for small amount by wasting few hours of their time by calling them without any result.

Please beware of Fido who are ill managed with poor ethics. It is part of Rogers group who are equally famous for ripping the customers.

There is no one who is really interested in listening or solving the issue. Fido has also disconnected my caller ID service and still billing for the same.
Their roaming charges are mind blowing, if someone ever wish to use this service just think twice.

Beware of Fido, steer clear from them if you want your peace of mind with their bogus claims and unethical practices in billing.