I once went to pay my invoice at the Fido store, I waited in line for so long, when it was my turn the clerk
is really rude, instead of saying something like "sorry for the long wait"
he just said to me "Next" "Because there are long lineups
you should go pay the bill at the bank"
As a loyal customer to Fido, I always pay my bills on time (except when they send the invoice later after due date
on purpose and the local bank made a mistake by sending my payment to the previous account profile.. I still get hit by Fido for late payment charges... which is $2.15)
then I proceed to ask if he could cancel the Value Pack for me, he said that I should call Fido, his excuse is normally they would
do it for customers but because of long lineups.. he cannot do it what?? if I say that to customers in my job, I'd surely get reprimanded or fired..
wait a minute he treated me as if I am not a Fido customer anymore.. worse than a dog...
Seems like he is a poorly trained young worker,
Is this how the Fido staff treat its loyal customers, I can't believe it after many years with Fido...
I am really upset. as I have waited in line for long time
I have always been a loyal customer to Fido and I don't deserve to be treated like this (What happened to the promise to follow through with customers with a promise and make them happy.."customers is always right") I should have asked for his name tag and speak to his supervisor...
I would request them cancel the hated 2 year contract immediately, and unlock the phone or buy a new unlocked one.
anyone who still have Fido contract, I strongly suggest you to either cancel (not really recommended because of possible ECF fees.. you have to waste your time dealing with their poorly trained staff to argue about it)
or sell them at http://www.cellclients.com/
http://www.cellplandepot.com/ as they will grab every dollar, nickel and dime you with every opportunity they can get with their wicked schemes like telemarketing.
Do NOT go with Fido/Rogers, do NOT.
This is a copy of the letter which I sent fido in regards to treatment of a new subscriber!
I am writing to inform you that your customer service is pathetic to say the least.
On august 22, 2008 I took the plunge to be a first time fido customer, and signed up for a 3year contract with the iphone. On august 26, I discovered that my phone and all its services have been shut off.
I phoned 611 to discover that the fraud department has chosen me for one of their random checks. I had to send copies of my drivers’ license, passport and rental agreement to regain full fido services. I phoned the fraud department to question, but they were closed for the day.
The next day, I finally got through, and the gentleman who I spoke with was rude when I expressed my outrage. I asked "wouldn't this taken place when I signed up at the fido kiosk?” he replied with"no this s the fraud department, its totally separate". When I questioned his customer service skills, he informed me he that"this" wasn't customer service, it was the fraud department.
Following the conversation, I walked to the fido retailer where I purchased my phone and she advised this wasn't uncommon. She assisted me by photocopying my documents and faxing them to the fraud department. She advised me to phone within two hours, if my phone wasn't on, to make sure the documents were received.
Three and a half hours later, my phone still isn't on. So I once again phone the fraud department to check the status. They put me on hold, and told me my drivers’ license copy was too dark and my rental agreement was too light and I needed to resend those, but she would restore local service.
Now I finish day 2 without my fido services. Is this how you welcome new subscribers?? I have never been treated like this before! Pathetic!! Maybe I should not verify my address; you will refuse service making my 3year contract null and void. Thank you for welcoming me to fido!