Fido review: Refuse to serve a customer

June 2nd 2022, Fido on Ste-Catherine W, around 3PM. I come for a SIM card replacement. I am an existing client, then asked to show a piece of ID. I show my French ID Card as I’m a dual citizen and forgot my Canadian one home. The lady there then REFUSES to serve, condescendingly saying “use this one in your country” upon me complaining that I am an existing client with 3 lines and therefore my status here is already proven. She keeps refusing despite me pointing it out and, assuming I am international, condescendingly telling me that we’re not in my home country and that I have to bring a Passport and a Study Permit. I leave very angry and come back with another piece of ID, the lady is sitting with her colleagues and gasps LOUDLY upon me entering again; her colleague then proceeds to tell me they will ONLY process a Canadian ID. I went to another Fido location and did not have a SINGLE issue + customer service was spotless (thanks Loic from Rogers/Fido St-Denis).