My 2005 Jeep Grand Cherokee with 29, 000 miles all of a sudden would not start in my garage. I had Platinum service contract to cover bumber to bumper. I had the vehicle towed and Jeep automotive dealer said the security system had locked and they reset the computer and could find nothing else wrong. My contract provided for towing. I filed a claim for $75.00 and it was denied because no parts were replaced. The company representative said towing would be included if car malfunctioned. It did not state a part needed to be replaced before they would pay. This company is a rip-off.
I then tried to cancel the contract and the company referred me to the dealer where I go the car. I called and canceled the contract as about half is left on the contract. That was 6 weeks ago and to date I have received no reimbursement check. This company should be barred by the insurance commissioner from doing business --be very careful they just take your money and do not live up to the contract. No where in the contract does it say a part needs to be replaced.
The complaint has been investigated and resolved to the customer’s satisfaction.