Feit Electric — led bulbs model nos. bpcea800/927/led/3 and ceom60/927/4 9.5 watts
I bought the first bulbs (Bpcea800/927/led/3) with the fins back in june, august, and september of 2015 at costco. I've already had about a half dozen of these being replaced. Each time, I reported the bad bulbs, feit would send me a newer model (Ceom60/927/4) without the fins which is an updated model.In the past, feit never asked me to return the bad bulbs even though I asked them if they wanted me to do so. The customer service reps advised me that it was not necessary.
Today, I reported to their customer service rep that this newer model has burnt out which was sent to me about 6 months ago. This time, I was told that in order to get a replacement under warranty that I had to return this burnt out bulb. I would have to pay shipping costs. Well, this didn't sit well with me. Feit has quality control problems with these bulbs as they did with their earlier model, and based on the bad reviews here, this is a strong indication that they have yet to refine the production of them. As far as i'm concerned, if they want the bad bulbs, they should either send me a prepaid shipping label, or just forget about returning them, inasmuch as the bad quality of their bulbs is their problem. I keep asking myself, how many more of these bad bulbs may last barely a year with a warranty of five years.In effect, I can't trust these bulbs with them lasting five years, let alone a year or two. Why should I incur additional, unwarranted, costs for these bulbs? I bought them to save money, not to prop up a company that will not stand behind its bad products.
It's a hassle and a terrible inconvenience to me in buying these bad bulbs. I doubt that I will buy them again. Costco continues to sell these bulbs knowing the bad reviews they are getting on their own website. Costco's rating on these bulbs is a star of 1 out of 5 stars. Our in-laws back in tennessee bought these same bulbs from costco based on what what we were doing to save on our electrical bills. They too have had to return burnt out bulbs no sooner than when they bought and installed them. I believe the few bad reviews here are a drop in the bucket. Costco should inform feit that they should be held accountable for the return of their bad bulbs.
What I have written here is virtually the same as I posted at costco's website.