FashionNova — shipping and refunds
On the 21st of November, I made 3 orders with Fashion Nova. All orders went through and were confirmed.
Two days later, I received two emails explaining that two of my orders were cancelled by the company because the items I had ordered were out of stock.
Not one item, or two, but everything in each order was cancelled. I was told to expect a full refund for both orders.
I have yet to receive a refund or any further information concerning this refund. It has been 11 days today.
This is particularly upsetting for me because I recently raised capital to start a clothing retail business. I cannot afford to have such an amount of money in limbo as both orders cost about $1500 combined.
I have sent multiple emails and tried endlessly to reach a customer care agent on their phone line; I never get through to one.
All I have received from Fashion Nova is an automated ‘customer care holiday delay' email.
I have, because of them, already lost my chance to take advantage of the Black Friday sales. This completely ruins all plans I had for my business.
The holidays are well over and I would just like to hear something back from them concerning getting my money back as soon as possible.
I also received an email on the 28th of November informing me that my third order has been ‘delayed' and might be cancelled. I am yet to hear anything back concerning that.
I very much regret ordering anything from this company. They have caused me so much distress.
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