The complaint has been investigated and
resolved to the customer's satisfactionResolved FashionNova — order unfulfilled
resolved to the customer's satisfaction
I placed an order march 22nd 2017 for $562. Two days later I received a message saying that my order has been flagged and I should send my id verification items. This is the fourth time it has happened in 3 months. I had to call them every time to make sure they receive my info and to know if my order has been processed. This time it is taking me two weeks to get a hold of somebody. I sent 3 emails so farto zendesk, to their info email, and talked to their community manager on facebook. The community manager told me that their phone line is down. Meanwhile they can still send you worthless newsletter.
This is my worst online shopping experience. I am living abroad so they are delaying by 3 weeks my package arrival. (my friend receives it in the states and send it to me)
The complaint has been investigated and resolved to the customer's satisfaction.
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Orders are flagged to ensure protection of all our customers and hinder fraudulent activity. If you have previously verified an order and this has occurred again, please contact us at [email protected] "ATTENTION FRAUD DEPARTMENT" and we will assist you as soon as we can. I apologize for any inconvenience this may have caused you or delay in receiving your shipment.