Fashion Nova
Reviews and Complaints

I sent my items back for a refund because I didn't like nothing in the box. Upon receiving my returned items fashion nova issued me a gift card for about $40. I was confused because I know I spent $90. They claimed it was because I sent back after the 30 days, which was a lie. I've been emailing them letting them know I was within the 30 days etc... And I haven't gotten a response. I call their customer service and there's never a response. I'll never order from here again, their clothes suck anyways.

I ordered from fashion nova on March 30 and ordered enough for a free 2day shipping. Well I never received my order. Here it is almost a month later and they are putting me through the run around. I'm going back and fourth between them and USPS and that is an invonvience to me the customer. For me to purchase a such a significant amount of merchandise the least they can do is give me a store credit. Nope havent even received a response which is stated they will respond in 24 hours that's a lie. The customer service is horrible. I will never order from them again and if you are reading this i would advise you not to order from them neither. I believe in customer service and this is not the company to seek this.

800 number no one answers, and email no one replies, and I'm still confuse on why I'm getting a refund if the dress I order still shows available online yet, the refund is because "it's out of stock" oh and I purchased the same dress twice, so inconvenient. Also I been to the store and everything you see online they don't have in store or out of stock so they refer you to their website, again for items that are not available?

I'm having a serious problen with you guys and I want other buyers to be aware of this problem as well. Every time I make an order, I give my complete address. When fashion nova processes that order, that put whichever part of address they feel like. This is annoying and a major inconvenience for me. It is costing me time and money to try to locate my order because you do not use my complete address. When i contact customer care, the response is "sorry we can't help, contact the courier company" and you are the ones that keep making the error. I'm so tired of it. I'm an international customer and it is so frustrating. I don't live in the USA, so for customers like me it it crucial that you get the address correct. BUYERS BEWARE! ESP INTERNATIONAL SHOPPERS!
My last order #5041553 and y'all screwed up my address again!

I have been waiting on a package for almost 3 weeks when I paid for shipping for 6-10 days it still has not arrived and it says that the package is still in australia since the 14th of this current month it is designated to be in newzealand christchurch I am very fed up with waiting and would like some information regarding my order waiting this long for a package is unacceptable and unprofessional
I would like information about this asap

Thank you.

Hi Fashion Nova Team,

Please let me know the status of my order #4896126. I placed my order April 15th, 2017.

Its been over ten days and I have not received my order yet. Pleaseeeeeeeeeeeeeeeeeeeeeee ship my order ASASP.

I have ordered from FashionNova before and have never had an issue with them.

I receive an email from a FashionNova representative (Maria Ruiz) on 04/25/17 I replied to her intermediately but I have not receive an answer yet.

Thanks.

april 21 2017 i purchased the everything is beautiful dress in a size medium the dress was fully in stok in all three sizes . april 22 2017 I received an
email staying i would be receiving a full refund no explanations as to why?
usually when a refund is given theres an explanstionasto why
i emailed fashion nova 2x no explanation
now the dress is off the website. sizes were stillavailable
this was a birthdress. i'm incredibly disapointed at tyhe lack of professionalism with the poor cusromer servive i've orderd more than 8 items in less than one month from fashion nova
never have i ever encountered anytjng like this its a total waste of tme
i'm extremly frustrated. i know i cant be the only one this weekend that this has happened to. fashin nova shoukld seriously look into treating thier customers better, and when a customer chooses to do businsess with this company keep the cuatyomer informed . nothing was done to rectify the situation.

I made purchase for the very first time from them 10 days ago almost $900.00(order # 4943362)..they said we were flagged by fraud dept..I thought maybe it was true because it was my fiancee card..I sent in a selfie of him and his ID next day then I called spoked with guy named Lee he said they received the selfie and I was all good..said items will ship next day tht was over 10 days ago, still no clothes..I have emailed them..no response..I have call hundreds of times noone answers the phone..I dont understand how all these ppl on Instagram say they are great..these ppl are scam artists unclassy unprofessional and need to be shut down..I will NEVER shop there again.and I have told everyone who listens to avoid thm..I want my 900$ back or my clothes.. this is ridiculous.. ppl work to hard for money to have this happen we are meeting with bank tomorrow see what we can do and possibly file charges.

I purchased items from fashion nova on April 11th. Todate I have not received my order even tho they charged my credit card. Received an email stating my order has been flagged for fraud and asked for my picture ID this was sent the next day. We have tried calling can't get through. Sent emails only received automated responses. Sent msg so via thier fb page got an initial response but nothing further since. I'm so frustrated that I'm trying to get some contact for Mr Saghian to alert him of the issues I'm am experiencing. This cannot be real . I live in Trinidad but requested my order be sent to a fl address and that they said is the issue unbelievable

Better stay away from Fashion Nova! I ordered from them twice and both times received terrible customer service. I can say their products are pretty nice and prices are reasonable, but if anything happens be ready to be treated with a total disrespect.
Fashion Nova has the worst customer service ever, they are rude and unprofessional. When I had a problem with my order (wrong size) I tried to contact them via email and phone and they did not reply for a long time. But when they finally did they were rude and ignorant.
I'm absolutely disgusted with how bad they treat their customers, that is not a good thing to do.

I ordered $300.00 worth of items from fashionova on the 10th i received that email everyone received as being flagged for fraud and that i needed to submit my photo id and passport in order to confirm my order and identification.

i sent an email back saying i wanted to speak with someone directly because it seemed fishy to me. the next i received an email saying my order was shipped and waybill created etc. etc. it is now the 17th there is no details on the location of my items and the numbers they provide i think are a scam

you get voicemail every time! No matter when you call. i called UPS they checked my tracking number and said I needed to reach out to fashionova because it looks like the package was never sent off.

I dont know what the hell is going on. I've ordered before and received my package. It seems a lot of people received that message.

For what I read I guess I was another victim, on April 1st I placed an order with Fashion Nova for $473.45 order #4671649, they deducted the money immediately and the next day sent the email with the Fraud Notice just like the others here have mentioned, I ever since have messaged them 4 times by email sent them the photo with the ID twice and all i keep getting is the same automatic message, I called left voice messages, and have been on hold trying to get a hold of someone and NOTHING!

It's been over 2 weeks and I'm worried that I have been scammed, I work hard for my money and I refuse to have them take my Money!

Fashion Nova is a scam, please stay away. I order 300+ worth of merchandise on April 2nd and was told, my account was flagged for fraud and for my protection to send a selfie of myself with a government ID. I was told Once I provided the selfie, it would take 48- 72hours for my items to ship . 2 items that I ordered were a gift for my best friend whose Birthday is the 15h of April, I order ahead of time because I wanted her to have it before her Birthday. I call numerous times and email them and I have been completely ignore, to add salt to injury they have continue to send advertisement to my email but refuse to send me a courtesy email to tell me what happen to my order. I had it with them will Seek the advice and representation of a lawyer, is not about the money is about the principle and the disrespect. We all should sue them, we should do a class action lawsuit. Kylie should be ashamed to be associated with Fashion Nova.

I placed an order on April 5 order ‪4734283 ‬ today is April 13 and I have still not received my order. The day I placed my order, my order was flagged for fraud I sent back the proof in the response. Every day I emailed them three times from three different emails and all I get is an automatic message. On Instagram they just delete my comments so clearly you have no intentions of sending me my items or my 346$ back ! It's ridiculous! The items I ordered are probably out of stock and all I will receive is store credit and I don't want store credit seeing as I have no intention of ordering from here anymore. This is horrible customer service .

I ordered 4 dresses online. Not once did i get a notice from Ups saying that they were coming or when they would come. i had no idea, i obviously would have stayed home those days he came. ok so he made 2 other attemps, an ups still never gave me any notice, when i call them to see where it is they tell me its in the process of getting shipped back to the online store, and how the delivery guy came an no one was home. Making it seem as if i was in the wrong i was so angry, she had nothing to say as to why he or the company never called, email or left a notice in my mail box. Now i have to go back online hoping the dresses are still available and pay for shipping again. Which UPS should be covering. ####ing ###. How could anyone do business with them?!

We have not received any response from you. It's been more that 48 hours since I answered your email with what I was asked. Luis returns to Ecuador on Friday, and he will only be at the hotel until Thursday night. We do not know what is going to happen with the things we ask for through your web page. We called all the day to the numbers that you gave us, to speed up the process, but we do not obtain answer. I find it a lack of respect for the customer. We live in Ecuador, and we can not pay extra for worldwide shipping.

My email is [protected]@gmail.com

Good Morning,

I had made an order form March 31, 2017. I received an email asking for some information being that it was suspected for Fraud. I am an international buyer and I have ordered from your website before . Today is April 6, 2017, I have sent out numerous emails asking for an update, numerous phone calls but no answer. I am annoyed because I paid for a one day shipping to Houston in which my dad was going to bring it to Belize. I want to change my shipping to an Ezone address but it has to be done by today in order for me to get my order by next week Wednesday. I have yet to get any response on anything. Mind you, my credit card has been charged but no product has even been sent out and if I should cancel my order then the only option I have is a store credit. I live in Belize..I don't know when I'll be able to go and shop at your actual store at whichever locations your store are situated in. I really liked your website, and i had no trouble the first time around but I really don't know what happened. It is a business transaction, I got charged for a product but in return have not gotten any product or any explanation or feedback. This is not good service.

A very peeved customer.

I placed an order march 22nd 2017 for $562. Two days later I received a message saying that my order has been flagged and I should send my id verification items. This is the fourth time it has happened in 3 months. I had to call them every time to make sure they receive my info and to know if my order has been processed. This time it is taking me two weeks to get a hold of somebody. I sent 3 emails so farto zendesk, to their info email, and talked to their community manager on facebook. The community manager told me that their phone line is down. Meanwhile they can still send you worthless newsletter.
This is my worst online shopping experience. I am living abroad so they are delaying by 3 weeks my package arrival. (my friend receives it in the states and send it to me)

I bought an item from FashionNova online store and received the wrong item. I contacted FashionNova support and they said that I have to send them picture. I did as they said and only after that they agreed to help.
They said that I need to ship it back and later will get a replacement.
Then I asked for return label and their return address but they did not reply. I tried again and was ignored!
They are terrible!
Item which I received not only is incorrect but also very small and there is no way I can wear it, so I'm literally stuck. Don't buy from FashionNova, they have terrible customer service!

I am a lazy person when it comes to complaning, but Fashion nova is just something else. This is the first time that I am writing about this. They got my order wrong 2 or 3 times. The first time was my shoe. I ordered a size 6, but they sent me a size 9. The second time was a jean. I ordered a size 3, but they sent me a size 13. I commented under their Instagram's post. Instead of apologize, they decided to deleted my post. They deleted twice. I always heard people complaining about that, but this time, it actually happened to me. I am just a little upset. I don't believe that this is a good way to do business. I spent more than $400 up on fashion nova, but yet, they did not care about my complain or me as a customer.