The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Fanaticsreceived a special ordered shirt with my husband's last name on the back of a raiders long sleeve

C Dec 18, 2019
This review was posted by
a verified customer
Verified customer

Order #DS21347982 Order Date: 2019-12-4 at 4:45 Sku #[protected] 2x Ordered got an xlg. [protected]@aol.com
I ordered several items from you guys for Xmas which some I believe were very over priced! Your sales ad was very misleading as you think you are getting a great deal on merchandise for a good percent off and free shipping! I went to place the order and found out at the end that it was one or the other which to me was very misleading! So obviously I took the better deal out of the 2! I received my special ordered item for my husband that was a long sleeve Raider T-Shirt with his last name on it! It was ordered in plenty of time to receive it for our anniversary! It was a special event we were going to that I bought this item for! We were going to a concert that we planned in advance and I was surprising him with this shirt that came! When it arrived it was a xlarge which my husband needed a 2x!! So of course it was not going to fit him! I was so mad! How can you screw up an order that is already a special order that the details are very specific!! So I called to complain and of course the guy helping me that just answers the phone is no help! Basically tells me that I need to send that one back and wait for my money to get credited back on my card which can take up to 7-10 days! That all i can do at this point is order another one that wont obviously make it on time! That I would not be charged for shipping to get the other one??? Like really? I would hope not! Since I already had free shipping! Not to mention no offense but, I could not understand the person on the phone helping me. So that made things harder! So of course I ask for supervisor. Another person that I had a hard time understanding him but, basically this is what they were "willing" to do! I had 2 options! Lucky me!! I could order something else mind you that I am paying for while I wait for my money from the other shirt to be credited! Then lucky me they could overnight it! Or I could get an expedited shipping for a new shirt made that I ordered with right size this time but, could not guarantee that i will get it on time until he puts it in the computer!! So of course I picked the getting my shirt I ordered! Why would I pick and pay for another item!! So of course he puts it in the computer and lucky me it wont get to me until December 20th through the 23rd!! Mind you I called on December 12th!! So I just feel like there were so many things they could do to make me a happy satisfied customer! Its a shame because I wont order from here again! I started this order on December 4th! So that shows you how long it took and now how longer I have to wait! The thing that really bothers me is that I now have to take time out of my busy day to return the item they screwed up on!! With my "free" return label. They sure were making sure to let me know that! Okay well my gas money, I am sure I have to pay for a envelope? So very unhappy! I know people probably lie about their orders but, I feel like they could of said not to return the one they screwed up on. I bet people lie but, I am not and my son is 10 so one day he could use it! Why get an item back like that though you cant do anything with? Thats whats crazy! i see an item they could re-sell. This is not one! LOL Or a coupon etc. very bad customer service!! Very Upset Chrystal Del Biaggio

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Fanatics's response · Dec 18, 2019

    We are so sorry to hear of the issues with this order, please provide the order # so I can look into this further. Also unfortunately since it is a custom item the processing time cannot be expedited due to the amount of time it takes for our fulfillment center to manufacture the item. We look forward to assisting you further with this.

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