Soak&Sleep Reviews and Complaints

Latest Reviews and Complaints

Reviewer75902 of GB

Dec 24, 2015 3:26 am UTC

Soak&Sleep Released personal data to spammers

I ordered--and received--one item from Duvetandpillowwarehouse.co.uk using the e-mail address [protected]@[mydomain] (I have my own domain name and anything addressed to [protected]@mydomain comes to my PC for filtering to various destinations). I have no complaint about the fulfillment of the order, but recently I have been deluged with spam (penny stocks, p*nis enhancement, etc.) addressed to [protected]@[mydomain] which means that either their network has been hacked, or they sold or gave away my address to spammers. I wrote to them--using their web form--detailing this problem, but received no reply. For this reason I would advise anyone and everyone not to consider dealing with this company. Please note that the outfit has just removed its web site and created a new one: they are now trading as www.soakandsleep.com . (It's the same company--SOAK & SLEEP LIMITED, 2ND FLOOR ST JAMES HOUSE, BEDFORD ROAD, GU1 4SJ, GUILDFORD. Tel [protected])

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How responsive is Soak&Sleep's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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address e-mail address gave away hacked item network ordered received sold spam

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Soak&Sleep specializes in providing a range of bedding and bathroom products. Their offerings include duvets, pillows, bed linens, mattresses, and towels. The company aims to cater to various sleep preferences with a focus on comfort essentials for the bedroom and bathroom.

Soak&Sleep has received 1 complaints on ComplaintsBoard. The first reported case, Released personal data to spammers, was published on Dec 24, 2015, and the most recent complaint, Released personal data to spammers, was posted on Dec 24, 2015.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Soak&Sleep Legit?

Soak&Sleep earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Soak&Sleep to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Soak&Sleep is known for their high standards and safety. If you're thinking about dealing with Soak&Sleep, it's wise to check how they handle complaints.

A long registered date for soakandsleep.com can be seen as a positive aspect for Soak&Sleep as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Soak&Sleep's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Soakandsleep.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Soakandsleep.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Soak&Sleep have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Soak&Sleep and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Soakandsleep.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

Soak&Sleep protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.