Family Dollar
reviews and complaints

I wanted to tell you this story all over in case you haven't recived it before my name susanfields I was in the store other day and I was talked to very rude I wasn't going to say anything but my husband to, d me to I think this is how you spell name ally she was very rude I think that customers schouldbe talked to nice not rude you could loose business like that the manger I have been in ther before I think her name Alisha she's very polite and kind you all need more employees like her thank you

I was in the store on sep 3, where me my husband and mother always shop here... Well there was a manager a guys where a hat dont know his name but he has his hands burnt or skin peeling off his hands (not trying to be rude but I really dont know his name his always smoking outside) well anyway we walked into store stright to were the lotion is.. Grab a lotion and then grab what we need after that we go into the front counter and pay after that my husband and I go out the store while my mother pays for her stuff well... After that I see the manger grabbing his phone and writing down my car plates... After that I turn around in my car and can tell his staring at me to I get down off my car and go inside and I ask him excuse me did we do somthing wrong cuz your looking at me very wierd he says yes I said what and he said well we have been missing razors and said so what do I have to do about it and he said oh well everything and can blame who ever I want I said well do u think im stealing them he saids yes get out of my store so then I tell him u have cameras and you can them and make sure I didnt steal them so my husband said oh [censored] to him self well now the guy was yelling at him and kicked him out of the store... After that I called the cops and told them what had happed and told him that I was going to leave the dollar store until he search my car! And cop said he was going to go in and talk to him and the guy said I have no proof seriously yes you have no god dam proof beacause we didnt do it and why would I call the cops on my self... Serious I have a witness with her card and information... That saw everthing and honestly I have no god dam need to be stealing no god dam razor... That just talks bad about a place like this having a poor management and yet not confim he put a transpass so my husband wouldnt be able to go in there wow... That just makes me sick to think what a terrible human would do something like especially on no proof... When u guys have cameras...

While visiting this store location on September 6, 2019. I was entered into a AOA banding me for coming into store property location. I don't know why that such a decision would be made on my behalf. Officers arrived as well on September 6, being called to the store location by a female employee and female store attendant. The female attendant followed as I walked to the rear of the store to look for a product. She then asked me, sir and continued to repeat it three to four times. I gave her no response and continued looking for product. I left out without purchasing the product thinking that there was not enough money added to my credit card. I went back into 3564 or 3560 South Mendenhall family dollar store location realizing that I do have enough to purchase what I wanted. The female attendant then tells me to leave the store soon as I entered the second time for no apparent reason. I then continued to the rear of the store. I picked up the product and took this product straight to the counter for purchase. The female manager then comes over to the register where I was and says no decline my transaction purchase. Also states she doesn't have to if she wish no to do so. I only asked the manager employee if it was okay for to go back to her register while I check-out, because she was looking at my Visa card. The lady manager refuses to do so. I insisted that I will like to continue to make a credit purchase transaction. Since the card swipe machine asked for my pin I asked if I could purchase the product with a credit transaction. Being that it seem like my pin was changed without authorization. I was not checked out by cashier and treated very rudely by two women employees.

I am a former employee at the family dollar on central ave. Toledo ohio... Store # 10369... I recently reapplied there... And based on my previous time there was told that I would be hired back... When I called back I was told I was on the non rehire list... When I left the store... March 30, 2018... It was because I was physically threatened by one of the assistant managers... And I left based on that threat to my personal well being... I then informed the manager that I would not return, as long as that employee was there... And was informed that they still would be... So I told the manager I wouldn't be returning... To make a long story short... I should have reported it then... The employee that confronted me was subsequently fired months later... What I would like out of all this, is to be lifted from the non rehire status... I enjoyed working there... And the manager can attest to my work ethic... Any assistance in this matter would be gratefully appreciated... Don martin

I brought some black hair dye from Daxton men's hair color real black kit product number 032-2513724 14 I used the product following the instructions given and it turned my hair brown instead of black I brought the product at the Family Dollar on Newtown Road in Virginia Beach Virginia while I was in that City I attempted to returned it at the Family Dollar on High Street in Portsmouth Virginia I was told that this isn't even our store in a very unpleasant manner my both the clerk and her manager which to my understanding is a violation of your policy to be able to return products you're not satisfied with I was told that I would have to return to Virginia Beach to get my refund could you please address this with your employees in Portsmouth I will continue to try to get my refund since if I wanted brown hair I would have brought brown hair dye I will wait for your response

8/26/19 - My granddaughter and her friend went into your store around 5:30pm or 6:00pm and was treated very badly from the middle age woman that was waiting on them. My granddaughter was using the digital coupon via cell phone for the first time and for some reason it did not take the coupons off of her bill. The checker would not rescan her items and would not return her money when Megan ask to return the items if she was not allowed to use her coupons. Her friend asked the checker "why are you always rude when I come in?" The checker got mad and told them to get out of her store or she would call the police. My granddaughter said the checker accused her friend of calling her names which she DID NOT call her one bad name. Her friend just called her "Rude". That is not name calling! The checker called the police and lied about her being called names from my granddaughter's friend. The police would not let the girls say anything on their behalf, so they had to leave the store without getting their money back. This is very unexceptionable customer service and I would appreciate if you have a talk with this woman and have her own up to the false accusations. This is not setting a great example to these young kids to lie to the police and get away with it. Please have a talk with her and I feel she owes these girls an apology. Also, I would like to see them both get their money back! I feel Megan's friend was being discriminated against because she is black. My granddaughter is white and was not treated as harshly as her friend was. In fact, her friend was told she was not allowed to go back into the store. IF there is nothing done about this behavior, I will take it to the CEO and explain there is a reason your stores have such a bad rating because of this behavior from your employees. Please let me know when this has been addressed and what you will be doing about it, ASAP. You will find my business email below.

Thank You
Connie Wilton
[protected]@amalsugar.com