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service
It's bad enough going into the store with all of the trash sitting around. However tonight I stopped in for 3 items versus running into Walmart. The line was at least 10 customers deep. There was one cashier, when I walked to the back of the store there were two more employees. I said can one of you go up and help the lady up there, there is a long line of...
Read full review of Family Dollarunethical behavior
Store manager accused me of stealing from her store today 10/2/2019 around 1:45 pm, please roll the cam.. And you will see that she is a liar my phone number is [protected] my email address is robsmith.[protected]@gmail.com I need a apology letter please so I can clear my name with my employer thank you I will appreciate your cooperation, I came in and out please see video, thank you Nothing was stolen
Read full review of Family Dollarthreatened and verbally assaulted by staff
I have been going to this store for over 4 years now! I do most of my household shopping here! I went from being a general manager of an office here to being laid off due to lack of work because the company was going out of business... Financially me and my family have been strapped. I recently started my own business however I just started so I am still...
unethical behavior and threats
I visited this family dollar on 10-1. I have the receipt. I was threatened, cussed at, called names, harassed out the door by the manager, simply for asking for some change. Then she demanded I do not come back to the store. She was rude from beginning of transaction to the end, she never greeted me at counter, and further went about aggressively grabbing...
Read full review of Family Dollar and 1 commentunethical behaviour (rodney turner)
The store manager rodney turner has been spreading sexually related rumours in regards to myself (michelle stumpf). He has been speaking on behalf of a sexual assault he performed against me and telling his employees hes been in a relationship with me. This sexual assault took place while I was inebriated. He is slandering my name. And im looking to pre...
Read full review of Family Dollarthe entire store is horrible!
I have been in retail over 25 years and I have never seen a store that was allowed to run in such poor condition. The store is unorganized, nasty and out of stock. I'm sure your sales reflect the stores appearance. This is my community and we deserve better! The floor is flirty, trash is everywhere. I was thinking they were going out of business but no. I...
re:loss prevention, hiring manager investigation, and infection of addicts all over your shipping area
Hello Im a loyal customer at your straight st location for about 3 and half years. As of the last year in a half it has gotten worse for loyal customers.. There is no security guard anymore so I literally see addicts come in and steal from your store sooo freely because there is no employee around and people fighting on line because waiting so long. I...
the actually store
I am writng to you on behave of the community at Montebello, Gran San Jacinto, Camino Real and Santa FE, Cleveland, Texas
#12210 store located in Gran San Jacinto Subdivision.
This store is so dirty. The dust has overcome every product in the store. The floors are so dusty, dirty. The balloons that are over the cigararatte stand are horrible.
There is never been a day that I go into the store and find my way around the store because all shipment are in the hallways, all over.
Then, in the parking lot, there is so many rocks that if my tire pops, Family Dollar will pay for it. It's a safety issue.
The music palying in the store is very load and it's a Mexican station form Mexico. Don't get me wrong, I am Hispanic, but we should keep store to a regular staion or instrumental music.
The girls in the store are always complaining about everything to every costumer. One time the person at the register was talking about a client that had just left. Imagine that I new that person? Not nice. Wonder what they say about me as I leave.
Another this is, you have solicitors every where in the parking lot selling food, with music palying. Peolple put there cars to sale and more over, today there was a Tamale truck selling food. I felt Iwas in Mexico.
I believe good administration is needed. Please reply. I will send picture. I just saw the upload if needed. Please do something about this.
Sincerely,
Maria Berrios
Resident of the community
[protected]
[protected]@hotmail.com
xbox live gold pass
I purchased a Xbox Live Gold Pass on September 29th, 2019 at 3:41 P.M. The cashier did not provide me the end receipt where my code was at to activate my gold pass. She admitted to not giving it to me at first and tried searching for it and took the blame. She even went outside to look for it with another employee for help and still did not find it. After...
Read full review of Family Dollarcustomer service and overly using position
This employee smelled like marijuana and basically acted as if he was high. Never once asked me if I needed help but kept going in n out store talking to someone in a personal car. Since when is it ok to be rude and make others uncomfortable for being in the store. And how can you allow your employee to be under the influence of methamphetamine and actual sell n buy it in store?
service
On 9/29/19 my 11 year old daughter and myself was threatened and disrespected by an employee of Family Dollar where I had to contact the police and file a police report and plan on filing a protective order too based on the threats made to my kids and myself my daughter who has been there many times went to purchase idems it's unacceptable investigation needed.
never honors the coupons
I have the Family dollar app, linked to my phone number. And even when the app says my purchase qualifies to use the coupons. As soon as I get to the register... they never come off. Every single store in Lancaster and Chester County Pennsylvania never honors the coupons. They all say they can't over ride them to honor the sales match, even when they advertise in the weekly adds, I WILL NEVER AGAIN SHOP HERE IM SO FED UP!
customer service
My name is S. Gray and I visited your store in Desoto, Tx #07374 today approximately 18:25 and received very poor service. I approach the cashier and asked where can I purchase a phone charger but not the original android charger and she responded by saying that is a c type. I asked which one is that and she said I don't know, you have to look through it...
duplicate sales copy declined
I was trying to use my Florida SNAP program card when it said that I had a duplicate sales and could not make that purchase I had to take an item off after 2 tries and it almost blocked my card for the day why would it matter if I'm trying to buy the same three things I hadn't been to family Dollar and maybe a couple of days thank you for looking into the matter please get back to me as soon as possible
bad customer service
The Burlington Wi store is so bad. Bad customer service, never greet you, you get ignored. Went there at 9:45am this morning they open at 9:00am and the door was locked, lights were on. There was a line at the door. They also close before the closing time. This store needs major help. The store is messy. I don't usually leave bad feedback but this has happened too many times. Hopefully something can be done to improve this store. Thank you
employees
The Assistant Manager came into the store on yesterday as me and my daughter was in the checkout line and he smelled like a very weird odor of smoking marijuana and he was buying cigars and the cashier asked him for identification and he stated he was assistant manager at this store and did not want to show proof of age but the cashier did his job and still...
Read full review of Family Dollarcustomer service
Hello, I recently visited this Family Dollar location and the customer service I received was very poor. I was in line and was not able to purchase my items due to the register and credit card machine not working. I asked the two ladies if they are able to use the other cash register due to them having a big line. One of the ladies was very rude and said...
Read full review of Family Dollar and 1 commentstore safety
I shop at my local Family Dollar at least 2-3 times a week. I normally go to the West Ave location in Conyers, GA 30012. For the last month or so this location has go from bad to worse. The store is a complete mess, nothing is on the shelves. Customers have to dig in boxes to find products. Several aisles are completely blocked off with boxes or so packed you cannot get down them. The stock room is so full its spilling on to the floor. Someone is going to get seriously hurt from tripping over the boxes.
As for the staff, they are friendly and always courteous but stay on their phones. They keep them in their front or back pocket and use ear buds. Yesterday when I was visiting the location, two employees stayed outside most the time talking and smoking, one being a manager. Now everyone deserves a break or a moment to step outside, even to smoke, but considering the chaos you would think they would also work at some point. I have attached photos as proof of the mess and you can clearly see in one photo the cashier with her ear buds and phone. Which she on a call at the time. Photos taken 9/26/2019
never can get cash back
Why is this store always telling you can't get cash back. It don't matter what time of the day. They always have an excuse why you can't get cash back, but other family dollars don't mind or care. I think the workers in this family is lazy, is always stuff on the floor, the lines always long, they never stay stocked up. The System Is so slow need an...
Read full review of Family Dollaremployee stealing
Im writing about your store on east morgan st.one of the enployees is known for taking items out of store and manager doug lets it go on.doug and ashley are in relationship and not saying nothing.abigail white has been late and taking cigs etc out of store then at payday pay it back .doug just tells her not to tell noone.my daughter has been in there to shop and Abigail is very rude to her.she thinks her behaviour is fine noone can do nothing to her.how can you let this go on ..you dont have cameras in store that work.store is always nasty..
About Family Dollar
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click up if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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