Family Dollar’s earns a 1.2-star rating from 11 reviews and 2305 complaints, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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false theft accusation, false imprisonment and put their hands on me
On, October 10, 2019, my husband and I entered the Family Dollar. We ended up slipping up shortly after entering the store. When I saw him again I handed him items I thought he would like and we split up again. During this time I had heard arguing in the store but didnt think much into it. Come to find out, it was my husband and employees. I found this out...
Read full review of Family Dollarracism and discrimination
I been going to this store for years and live just a block away. Everytime I come in the store i'm being followed around the store while other patrons are left alone. I was asked sarcastically by a manager mike what was I looking for after I walked down the aisle I wrote the ceo about this incident. The real bad part is they know me, know i'm a security...
Read full review of Family Dollarstore condition
Every time I am in this store isles and shelves are blocked. I could not even look at half of the items I wanted to as the staff was nowhere to be found and it is not the customers job to move the stuff out of the way. This gets to be very frustrating especially when you try to take kids in the store. People shouldn't have to move down another isle so...
store set up
This store is an absolute disaster! If a company inspector ever showed up, OMG! Boxes all over the place, bins laying all over. You can't even get down one isle It's like an obstacle course! Some are so bad you have to enter at the other end of the isle ( if you can). Items are thrown all over! I was disgusted Left my basket with items in it and, walked out. 1st time I've ever done that !
complaint against manager
Hello I am a family dollar assistant store manager I want to file a report on my store manager her name is Shardae Hamilton the store I work at is in Dallas Texas store 3732 off of Ledbetter and Sunnyvale basically I'm writing to y'all because I don't know what else to do because our district manager doesn't do anything about the situation we been having his name is Juan Rivas and we been having this problem every since she became our store manager and has no respect for her employees cursing at us and wasn't trained properly to be a manager doesn't know how to handle situations as a manager... she is very rude and disrespectful to customers as well I also have proof on how she speak to her employees... well that's about all I got but I hope that is enough and if y'all have any questions please feel free to call me at [protected] or feel free to email me at [protected]@yahoo.com
i'm complaining about an employee that is using and selling drugs while working on her lunch break or during store store hours while working
Bre'yun Ashley croft has been selling drugs out of the family dollar store on bonanza and rancho for awhile. She has been selling and using drugs during her lunch break in the parking lot but when inside the store she walks off as if shes helping customers to sell her weed. I mentioned this in the store that you don't have a licence to operate a dispenser. She said mind your business or I will have u 86 from the store. I said it is my business when u ask if I want some weed.. I just want to give notice on what this employee is doing.
I want to remain unanimous but people are stealing out of that store more because of what she's doing as well.. The customers feel they can do it based on what she provides for them.
manager
I was an employee as of last Thursday October 3rd I went in to start my shift /assistant store manager, , the manager of the store earlier that day filled my entire drawer with loose change that it took me 10 minutes to count it, I said to her this was a bit excessive don't u think, and she didn't have the respect to answer me at all, she was mad because...
Read full review of Family Dollartrash and overgrown weeds
When my mother opens her front door this is what she sees. I am not sure what has happened that they stopped taken care of the outside grounds but this has to stop. The trash and the over grown weeds need to do. When a Family Dollar, Dollar General or Dollar Tree comes in to a proximity black neighborhood this is what happens. Please try to make a difference for a change.
horrible customer service by store manager
I shop at this location very often and on October 7th I had the worst experience ever while shopping at this store. My girlfriend and I went to the store around 8:30 pm to get a couple things and browse around to see what else we may want, We've done this countless times not thinking there was anything wrong with doing this, well apparently what we were...
Read full review of Family Dollarweekly advertised smart coupons
My weekly add has an item advertised, with a discount with FD smart coupons. However, I've updated my FD account and added the app on my phone, but the advertised coupon is not available when I went to clip it. I've searched from my phone app and from my personal computer to no avail. I'm wondering if I'm doing something wrong or is there a glitch in the system. This item is only advertised for one week and I want to purchase it, so I'm hoping to get some help by going directly in a store tomorrow. The coupon is for febreze plug in refills, advertised at 2/$10 less smart coupon of $5, making my final price 2/$5.
employee named (tanya) unknown last name discrimination falsely accusing
The Police Was Called On Me After My Transaction Accusing Me Of Shoplifting by the same employee (Tanya) that handled my transaction at the register I Parked In Front The Store And went to other stores in the area upon returning to my vehicle i observed Tanya and about 8 officers surrounding my vehicle. She stated "everything in my bag was stolen". after...
Read full review of Family Dollarmy personal information
I went to shop in the family dollar Yesturday 10/06/2019 around 5 o'clock. Left my wallet on the counter came back after came back to get it. Employer stated she gave it to another customer with out verifying who's wallet it was i want to sue do to my personal info was gaving to a stranger and she didn't even bother to check the ID in the wallet i made...
Read full review of Family Dollarcustomer service
I went in 15 minutes before closing time because I just got off of work at 8:30 my son needed pampers and I don't have much gas to go anywhere else . Before I even got in the store the lady lock the door and just shook her head no and shoo me off and it was before 9pm.. my son needed pampers and I am a single mom with no help and again it was before 9 pm
Read full review of Family Dollarstore manager
On Thursday October 3rd the store manager called a meeting in the front of the store I observed the store manager talking smart yelling and screaming at the cashier I really think she was trying to provoke the cashier cause I was in the back of the store and heard the store manager telling another employee that she was going to make the cashier mad so she...
Read full review of Family Dollarservice
Store #10302 Date of incident 09/28/2019 @ 815 am, 915pm Date of incident 10/05/2019 @ approx 7:45 pm On 9/28/2019 my brother and I were in the store upon it opening and could hear over the course of us being in the store over 30 minutes listen to your store manager Jana discuss a employee over the phone with multiple other employees. This discu...
Read full review of Family Dollarcustomer service was great except for one
So I walked into the store, looked around and socialized with one of your members that goes by the name of Jen talking about the quality of the pumpkin cravers, and leave the store to grab my change from my car and come back in. I'm looking at some of the stuff when a different member came up to me by the name of ken and gave me attitude saying that Jen i...
checkout cashier
I ran in to get a couple of packs of taco seasoning. The cashier had on a Bluetooth headset talking to someone about an unknown sister that had made contact with her as she checked out customers. (Drama customers should not have to listen to.) I handed her a $20 that she laid on the counter and marked with a marker of some type. Since it was $3.17 I thought...
Read full review of Family Dollardidn't know what a manufacturer coupons were
So I went to family dollar to do some shopping on Saturday afternoon...upon checking out I reached for my coupons & handed them to the cashier he placed them on the counter...he never scanned them...I said yall don't keep the coupons he said no...so I put back in my purse & proceeded to go to my truck something said check your receipt & to my susprise he...
Read full review of Family Dollarfire hazard
I moved here 5 years ago and there is no other dollar store/ outlet in our small community. The Isles are continuously packed with carts and it is a fire hazard and does not allow a satisfied experience ever. The store has actually caught fire in the past and I am surprised the facility did not burn down. The refrigeration units have been replaced in the last year and the top dogs were here and the issue was not corrected then. When the employees are asked about this they state hours are not given to correct the problem and they can't give us the phone number to complain because they will get in trouble. They also state hours might be increased for a week but they are dropped and the Isles are still not cleared. If no response is returned photos and news reports will be broadcasted amongst our community and surrounding areas. Time to address this ongoing situation of utmost neglect of an only provider and dangerous situation.
^ the manager at the family dollar and i need someone to contact me about it asap
store opening
I stopped by this store this morning right at 9am and they were still CLOSED! Not open even though the posted sign says 8am! The staff in this store leaves much to be desired. Last year in the Fall they had it so hot in there people were leaving the store! I took photos of the clutter and unpacked boxes blocking entire aisles another time but I can't find them now! Corporate officers need to come down and go into the store incognito and observe the conditions and personnel immediately!
About Family Dollar
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Family Dollar contacts
Most discussed Family Dollar complaints
Assistant managerRecent comments about Family Dollar company
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