Wyndham Vacation Ownership review: Sales rep lied to make the sale!

My husband and I stayed WorldMark Las Vegas Boulevard July 14–17, 2026. We initially declined a presentation but were pressured to attend after being promised it would last only an hour. Although our reservation said “60 minutes,” Dennon ignored that limit and chastised me when I noted the hour had passed.

We were deceived into buying 5,000 points we neither needed nor wanted. Sales representative Dennon Mitchell repeatedly said banking them annually through their new “Maintenance Offset Program” (M.O.P.) would eliminate all maintenance fees while preserving our existing 23,000 points. My mother and I originally bought 17,000 points 25 years ago and later added 6,000 through a cheaper third party; if we wanted more, we would have used that same option. During the three-and-a-half-hour presentation, Dennon also promised the new 10-year loan would cost $34 less per month than our current payment (we would not owe anything else), the program was available only in Las Vegas and Orlando, we would have a personal concierge and described an exit strategy after repayment, etc. Because we would then be in our 70s, this appealed to us. We repeatedly restated the terms Dennon had told us and relied on his assurances. We did not negotiate, and unlike a typical WorldMark presentation, no manager met with us. We even met with Dennon two days later and received the same guarantees.

To implement the program, we scheduled a follow-up call with Dennon and confirmed our Aug. 31 appointment at 3:00 with him. He was a no show and has not answered my multiple calls or texts. If the program were legitimate and he had acted honestly, he would have responded.

I want to add, Wyndham records contract signings but not sales presentations. Recording both could identify effective representatives and those, like Dennon Mitchell, who misrepresent the company.

We have endured high-pressure WorldMark/Wyndam presentations before but never deliberate fabrications like those made by Dennon Mitchell.