SUBMIT A COMPLAINT

Fairfield Inn and Suitesmy reservation

1
D Sep 11, 2018

I booked a hotel room at Fairfield Inn and Suites in Loveland on May 23rd for the night of September 7th. On the afternoon of September 6th, I received a message from Priceline that my reservation was cancelled by Fairfield Inn. Priceline contacted them for me and was told that my room was needing maintenance and that the reservation was cancelled. The DAY BEFORE I WAS TO BE THERE. After complaining, Fairfield went ahead and booked me into the Best Western across the street and Fairfield would pay for the room. I contact Best Western that afternoon and was told that they did have a reservation for me and Fairfield Inn was picking up the room rate. I thought everything was good. When I got to Best Western the next afternoon, they showed no reservation for me. After speaking with a manager, they were told that Fairfield Inn had called and cancelled my reservation that morning. I NEVER received anything on my phone or email regarding this cancellation. I was told that Fairfield had a room for me and I could go over there. I told them NO, I would stay at the Best Western and that would still pay for my room. How can your company do this? This was a surprise trip for my husband and everything went wrong. I need answers as to what went wrong, why I was not contacted etc. My email is [protected]@yahoo.com
Dell Martin
1401 South 9th Street
Canon City CO 81212

Post your comment