EyeMart Express review: Bad service

Today I visited eyemart express in greensboro, on wendover avenue, let's just say it was not a great experience.
I have been a customer for years, my whole family has gotten their glasses there. Today received horrible customer service, and waited while other people got excellent service and was served before us.. Most notable, a caucasian customer. Once I got ready to leave, everyone started to say, "I thought you had them" as we walked out the door no one took the time to say, "we are sorry!" or, "it was a oversight, I can help you!"
I did call back and asked to speak to the manager. I told the manager the story and she admitted it was her.