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Extended Stay America

Extended Stay America review: Personal property was stolen

S
Author of the review
10:26 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

We had a booking at Extended Stay America, Boise Airport on October 6th through the 8th. When we got there and checked in and took all our things up to the room and settled in the kids wanted to go swimming. I took my ring and ears off and put them on the night stand between the beds. We walked down to find the pool and them realized there wasn't one and Priceline had booked us into the wrong hotel. We went over to the hotel we were supposed to be booked into but they were full, they did get us a room at their sister hotel across the road. We went back to Extended Stay America and checked out and got our thing then checked into the other hotel. I then realized my ring and earrings were not with me. I went back to Extended stay America to get them. They let me go up and check the room put they were gone. The manger assured me her housekeepers were the most honest people put nothing had been turned in. I gave her my name and phone number and we came home. I have since called the hotel put the manger seemed curt and questioned whether I actually left the jewelry there. She had no interest in finding them.

Desired outcome: Hotel return my jewelry or pay me the value of it.

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    11525 N. Community House Rd., Suite 100, Charlotte, New York, 28277, United States
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    Jul 09, 2026
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Extended Stay America is ranked 43 among 403 companies in the Travel and Vacations category