Cancun Discounts Travelers Reviews and Complaints

Latest Reviews and Complaints

Douglas Sathler of MX

Jan 06, 2017 7:32 pm UTC

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Cancun Discounts Travel

Do not trust in cancun discounts and gomexico.

I had a terrible experience with these companies. I bought a ticket to chichen itza from playa del carmen for january 6th 2017. They do not appeared at the check in point (Plaza antiqua in front of the t-shirt factory).

I tried to call for the provided phone, but it did not work. After contacting them via web-chat I finally got the correct number. They said they made a mistake and provide me the wrong time in my voucher (Ps: they sent the voucher after a lot of time. I was very worried about that I had to contact them one day before the trip).

The bus left 7:50 and my voucher time was 9:50. After this stupid mistake, they do not provide me any option to go to chichen itza.

It was the only day I had to do this trip and I lost it! I am very upset and do not recommend these companies. If something goes wrong, they simply don't care about it.

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Cancun Discounts representative's response

Jan 15, 2017 8:54 am UTC

Cancun Discounts customer support contacts

Phone numbers

+1 (877) 446-8971

+1 (800) 681-8214

Address

Av. Tulum No. 200, Local No. 101 Sm. 4, Suite 131 Quintana Roo, Cancun, 77500, MX

Website

www.cancun-discounts.com

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Dear Douglas,

I’m very sorry to read of your experience on this day. While Cancun Discounts is the website where you found this tour advertised, we aren’t the operator of the tour, so this is the first I am hearing of this. Upon reading your complaint, I contacted the tour operator, who explained that the voucher they issued contained an error in the pick-up time, which is why the tour wasn’t there at the time indicated. They apologized profusely for this and explained that by the time you contacted them about this, it was too late to go to Chichen Itza as all the vehicles had already left hours earlier. They offered to take you another day instead, but unfortunately your schedule didn’t allow. Because you weren’t able to go on the tour, they issued you a full refund of your money and offered to provide a special service for you on your next visit. They have also taken all necessary measures to prevent a recurrence in the future. It seems that they handled the situation in the best possible way, and your complaint doesn’t appear to be seeking any resolution, so there doesn’t seem to be any assistance we can offer other than this reply.

Cancun Discounts has been the #1 tours and excursions booking site in Cancun and the Riviera Maya for over 12 years, serving literally hundreds of thousands of happy customers during this time. It is a testament to our award-winning customer service that in our 14 years of existence, this is the first ever complaint posted on ComplaintsBoard. When we and our network of travel partners are creating lifetime memories for thousands of guests every month, it is inevitable that once in a very long while the human factor may come into play and a mix-up may occur. I’m very sorry that this happened on your day and that your schedule didn’t allow to do it another day. I hope you will take us up on the special discount offer on your next visit to Cancun, and give us another opportunity to help create your lifetime memories here in Mexico.

Kind Regards,

Johann & Sandra
Cancun Discounts
www.cancun-discounts.com

How responsive is Cancun Discounts's customer service?

1 Resolved

0 Unresolved

Total complaints: 1

Resolved complaints: 1 (100%)

Unresolved complaints: 0 (0%)

Keywords

bus cancun check-in point chichen itza correct number discounts january 6th 2017 mistake option phone playa del carmen plaza antigua recommend t-shirt factory terrible experience ticket time upset voucher web-chat

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Cancun Discounts has received 1 complaints on ComplaintsBoard. The first reported case, Travel, was published on Jan 6, 2017, and the most recent complaint, Travel, was posted on Jan 6, 2017.

Out of all reported cases, 1 complaints (100%) have been marked as resolved, while 0 complaints (0%) remain unresolved. The most recent resolved complaint, Travel, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.

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Is Cancun Discounts Legit?

Cancun Discounts earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Cancun Discounts stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Cancun Discounts's reputation as a trustworthy leader in their field. Customers can rely on Cancun Discounts's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Cancun Discounts. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cancun Discounts resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

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Cancun-discounts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cancun-discounts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, Cancun Discounts appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Cancun-discounts.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Cancun Discounts.

However ComplaintsBoard has detected that:

Cancun-discounts.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cancun-discounts.com may offer a niche product or service that is only of interest to a smaller audience.
Cancun Discounts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Cancun Discounts

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