Extended Stay America review: False Charging

The rate I'm being charged isn't the rate that I was given to me on my reservation. When I ask the hotel manager his response is "I don't know" and I can't get anyone from guest relations to respond to my calls or complaints. Upon checking in I gave the front desk clerk a copy of my service animal paperwork and it was "conveniently" lost, so they are trying to charge me a pet fee. I pay weekly on Sunday but yet on Wednesday of the same week I'm charged a late fee, how is that possible? And I paid a week in advance when I checked in. No one can explain why I'm being charged late fees.

The manager smokes pot in the front lobby and I've had three necklaces stolen from my room when he came in my room while I was at without any notice or reason because I have it on my pet cam. But yet no one from corporate will respond to me.