Extended Stay America reviews and complaints 1
View all 271 complaintsExtended Stay America - Front desk staff
I am at 6451 e frontage road in Merriam Kansas. And by far the front desk person, Darion or whatever. African American man heavy set is the worst customer service ever. Not willing to help or work with me, and I have been here a month. Attitude lazy and just overall displeasing. Does not know job or purely unwilling to help. No towels roaches and bugs police are here constantly. We tried to explain payment situation and getting it today and he refused to give me time for money to get here. SD 11am he is coming. He truly needs to be fired and I will share my experience with everyone I know and will never ever stay here again
Desired outcome: I would truly like a credit for night since I'm a perks member and was treated not only poorly but with blatant disrespect
Horrible horrible and horrible ..that is the front desk person who is the absolute most disgusting human being I've ever seen
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