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2.4 117 Reviews

Exploria Resorts Complaints Summary

41 Resolved
76 Unresolved
Our verdict: Engaging with Exploria Resorts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Exploria Resorts reviews & complaints 117

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Q
10:42 am EDT

Exploria Resorts Timeshare

This is the WORST COMPANY! DO NOT GET A TIMESHARE UNLESS YOU WANT TO BE STUCK. Sadly, we were on a family vacation November 2013 when we were sucked into this. We stayed at a resort that was offered through the Armed Forces Vacation Club. I (Jacqueline) am still active with the Army Reserves. They told us we had to sit through a short presentation about the resort. The presentation itself was much longer than we anticipated. It was quite inconvenient and annoying that they wouldn't let us leave when we would say we weren't interested. We believed that if we purchased a timeshare through them, we would have one week a year and RCI points to use at any other participating location. They told us not to worry about the maintenance fees because we could rent the property out during the year and cover the maintenance. That only works if you can rent it and if you don’t want to use it. We told them how hard this would be and didn’t really fit our lifestyle because of deployments. We were told that if it was not a good fit for us, we could sell it back to Exploria at any time with zero issues. We signed because we trusted Exploria to take it back if it did not work for us. We learned the hard way that Exploria also did not properly review the contract with us. Nothing that was in the contract was discussed with us. They breezed through the signing part and never gave us a chance to ask any questions. The briefing we got on each point was way off what we were under the impression we were signing. We have never used the timeshare. I have tried to talk with someone at Exploria, and the only thing I keep getting is that we have to try and resell this on our own. What? Really? After being told that Exploria would take care of it and buy it back anytime. This is a low blow and very upsetting. They promised to take it back if it did not fit our lifestyle, and here we are stuck with debt and a timeshare. The timeshare is paid for. We need help getting this timeshare closed. My husband and I have been separated for five years, and this is the only thing holding up finalizing the divorce. Exploria is choosing to ruin our lives by holding us into this no matter what promises they made at the beginning of this mess. We hope that someone at your agency can help with our situation. We need to get this resolved asap!

Desired outcome: Be relieved of timeshare contract and any maintenance fees associated with the property.

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12:11 pm EST

Exploria Resorts Third party company offer 1-star rooms for 5-star rates scam, scam, scam *picture on website is no real pictures.

A complete scam, change room 3x's, paid for ocean view received no ocean view, flooded with toilet water and ruined clothes. Did not take accountability or cleaned damaged clothes. Second room filthy, stain on walls, lamp, shower head and knob broken with pictures, I was charged a cleaning fee, but room was never cleaned. Threats made by company to put us out on the street with two children in another country. Recorded all conversation. Hotel stated they did not say we had to leave. I paid for extra person 1, received a king bed for 3 people.

Room received was different from the room type onsite actually reserved. Suppose to be a resort but room was a hotel.

Please go to Grand Oasis Cancun website and compare the pictures.

You'll be amazed.

I have so many pictures and video but it is too large max size is 50mb

Desired outcome: Refund, I want a full refund of everything. Spent most of my trip with customer service, was not able to enjoy the resort or anything else, supposed to be a relaxing trip but spent majority of my time handling issues.

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5:41 pm EST

Exploria Resorts Exploria Club

I have owned a one week timeshare in Gatlinburg townsquare for over 20 years. This year I went down for a vacation and was told I hada mandatory meeting to attend.

I was "sold" on the idea of joining Club Exploria for $5K and in the process relinquished my ownership (I had a deed for 1 week) for my timeshare unit.

I was told that I would get expos every year (the trading unit of Club Exploria).

In the Fall of 2021 I paid a maintenance fee for the timeshare unit i no longer own of $860.00 and dues to Club Exploria of $791.84.

I have not been given any Expos. The information below is my exchange with the Club Exploria.

"

Dear Sir:

Now, I am confused. I pay my maintenance fees every year and my membership fees every year. Are you telling me

that I only receive Expos every other year?

Thank you

William Stowell

On 2/9/22 15:03, Member Services wrote:

> Good afternoon,

>

> Thank you so much for your recent inquiry contract 424106 is an odd year contract, so you won't receive your 2023 Expos until 01/01/23 once your 2023 maintenance fees are paid.

>

> Thank you

> 💕Raquel💕

> Member Services Vacation Consultant Level III

> 💕Exploria Resorts💕

> Member Services: [protected]

> https://www.exploriaresorts.com/

>

>

> -----Original Message-----

> From: William

> Sent: Tuesday, February 8, 2022 7:25 PM

> To: Member Services ; Rachael Taylor

> Subject: have not received EXPOS in account

>

> To Member Services:

> Racquel

>

> I am William Stowell

>

> Member#: 137678

>

> In November 2021 I paid fees of

>

> $860 to Gatlinburg Timesquare chk#4517 dated 11/29/21

>

> and

>

> $791.84 to Exploria Resorts chk# 4518 dated 11/29/21

>

>

> To date my Club Exploria account has not received Expos for the fees paid.

>

> Please add the appropriate expos to my account.

>

> Please contact me via email when this has been done.

>

>

> thank you

>

> William Stowell

>

> This e-mail is confidential and all information within, including any attachments, is intended for the named recipient(s) listed above. The unauthorized use, distribution, copying or alteration of this email is strictly prohibited. If you are not the intended recipient, any disclosure or action taken with the information contained in this e-mail is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by return e-mail and proceed to delete email message from your system. Thank You."

So, have been fleeced of my unit (which had a deed associated with it) and have not benefit whatsoever from my expenditure of $1651.84.

Thank you for your help

Bill Stowell

Desired outcome: I want either out of the entire contract with return of my timeshare property (preferably) and my fees to join Club Exploria or at least some trading units (expos) .

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12:51 pm EST
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Exploria Resorts Summer Bay Orlando

For many years we have owned Unit:0315-week 20 acct # [protected] and a few years later we purchased Unit:406-101-week 52 acct# [protected]

The house unit was supposed to be week 52 and the lock out was supposed to be week 20. We could never get this cleared up.

The reason is now we are stuck with outrageous yearly fees that we have ask you for help in selling them! No one wants to do that sown there! At the time of purchase, they told us if down the road we wanted to sell them we would make money on then for what we paid for them! Well, that was a lie! All they care about is selling them and not reselling them!

I would like to know is it possible someone can help us sell these units to someone else? Please in this day and age it's a burden on us to pay these yearly maintenance fees.

Thank you and I look forward to hearing something positive from you.

Margaret & Thomas H. Miller

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C
9:27 am EDT

Exploria Resorts Unethical behavior

My husband has become extremely ill, He is in Stage 5 Kidney Failure, he recently had a heart attack and when I took him to the hospital they said he is now also in Acute Liver Failure, his time is limited. So we are trying to clean up his estate before he passes. This is the worst company, we have paid it off 100%, and they still won't take it back (at no charge) or let us just give it back to them. They are not cooperating at all. I have contacted many departments there at Summer Bay in Clermont Florida, but no one is willing to help, they referred me to a company that could sell it for me, which they wanted $599 up front. When I checked them out on the Better Business Bureau, many many consumers said they take your $599, and you never hear from them again, and thats who they want me to deal with. I need help, and I don't know where to turn. I have contacted the Florida Consumer Affairs, the Better Business Bureau, etc. Can someone please help me.

Desired outcome: Please take back at no charge

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Marlie
, US
Dec 28, 2021 12:41 pm EST

I'm very sorry for your husband's ill health. I am looking at ways of exiting out of my timehsare contract. This looks like a useful article with recommendations of reputable companies. https://www.travelmag.com/articles/timeshare-exit-companies/

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John Debus
, US
Nov 07, 2022 1:19 pm EST
Replying to comment of Marlie

do you still have this timeshare , interested in seeing it

ComplaintsBoard
P
5:01 pm EDT

Exploria Resorts cleanliness

On September 6th my husband and I arrived at Exploria Fairway Resort, in the Pocono Mountains. We checked in and the unit was not clean. A cleaning person had to come and clean the refrigerator, food off the walls under the counter and fingerprints off the windows. The unit was also moldy. We exchanged units when they had another one available. The second unit did not have mold but there were cigarette burns on the furniture and the place reeked of smoke upstairs.( We requested a smoke free unit) there were stains on the carpet, no towels and when I finally received towels and took a shower, the shower curtain fell off the wall.
There was no internet and the grounds were unkept.

I called RCI where I made the exchange but it was a holiday weekend and no one was available. When I complained to the concierge, I was told that they were short staffed and the units were not as clean as they could be.
Not very reassuring considering the pandemic.

I spent $1, 000 on vacation as well as a $150.00 exchange fee. We wound up leaving after four days. I would like my exchange fee returned. RCI is a reputable company and they should know the condition of the reports they are recommending.
I contacted Exploria and have not heard anything back from them.
Patricia Coss

Desired outcome: return exchange fee

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10:02 pm EST
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Exploria Resorts Maintenance fees charged for 2021

Since ownership of a two-bedroom lock-off unit in Tree Top Villas, located at P.O. Box 163, Bushkill, PA 18324, telephone number [protected], in 2001, our maintenance fees have almost tripled. Also added this year was an assessment fee of about $500, which was noted to be added for a few years to come. My husband and I had purchased this timeshare as a way of allowing us to travel each year. It has reached the point of not being able to afford this ownership. I honestly feel the company is taking advantage of its owners, stating these fees are necessary for the improvements to the resort. This whole situation has caused us much stress at this time in our lives and are looking for a favorable solution. We have reached out to the Better Business Bureau and the company has responded with the fact that these improvements are long overdue and need to be addressed. We would appreciate if someone would contact us regarding this matter as soon as possible to discuss it further.

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Marlie
, US
Dec 28, 2021 12:42 pm EST

This is a good article that describes ways to exit your timeshare contract https://www.travelmag.com/articles/timeshare-exit-companies/

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J
1:19 am EST

Exploria Resorts summerland bay resorts by exploria resorts

I purchased a holiday package 6 nights resort, 2 nights cruise 3 nights Danta Beach,

1 wk car rental, it has dragged on so long and now I cannot get anyone to return my ph calls
My last conversation was with a lady either Samantha or Stephanie, asked me to respond to a booking date by Feb 2021, with the civid virus we will not be travelling to the US in 2021,
My customer no is402UK11031503 ID 1818029
Can someone please contact me via email

June Riggall

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O
8:48 am EDT

Exploria Resorts Could not cancel a contract was coerced to sign

on jan 24, 2020 I took part in a promotion sponsored by Exploria. I had to participate in a 90 minute presentation on time shares. After the presentation < the Exploria representatives would not return my credit card or driver's license. After 4.5 hours later, I signed contract was given my bank card and id and allowed to leave. I immediately wrote a letter to cancel. Then I was told to meet with someone who took my card to reurn my money and reverse the charges. This new representative then tried to sellme another cheaper packsge. I declined then he continued discussing benefits of his new plan. I quickly signed so I could get my bank card back and be out of the place.

Now I am home and Exploria keeps taking money out of my account and now money in acct they call and harass me all day

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3:03 pm EDT

Exploria Resorts they have send me a bill for annual maintenance 2 times more the last year

Exploria resorts is a company built with the craft of skilled deceit. I bought a timeshare for my family of 4 back in March 2019. We couldn't afford what they wanted us to buy, so they found a property that was under loan and being sold. [Remember this later.] They guaranteed us that the program would be excellent and that the bonus $600/yr in no purchase necessary gift certificates to restaurants would be worth it. The small loan of around $7, 000 with the interest at over 16% seemed doable if we paid it off quickly. However, once we looked into the restaurant gift certificates, they all require the same amount to be spent as saved. We are paying for a mortgages at club exploria but they say was a yearly fee of $269. We pay last year, but this year we got a bill for $846.94 This us never mention before.

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7:12 am EST

Exploria Resorts this company take people's money without remorse

I am paying for something that I have never used. When I called Exploria Vacation people I asked what I was paying for, their response was That I am paying for a website which cost 2700 hundred dollars. I asked WHY Am I paying for a website to book my vacations?
I have told them for a website I can use any from the website for free and I do not pay for it. I also told them that I was part of Sears Vacation and I don't pay for their website!
I complained to them and It didn't go anywhere.
I want them to stop charging my credit card.
STOP CHARGING my credit card for a service that it is not giving me anything!
WEBSITE services are FREE
I want my money back.
The way you guys contacted me It was thru a phone call SAYING I have won a 3 days in Orlando FL
When I got to the resort in Orlando, this place was dirty and smelled. I couldn't stay in that place and went to stay to another place outside of this resort.
The next day I had to go to their presentation because they say I would have to pay them 300 dollars if I wouldn't show up. When I got there They said It would take 90 minutes!. I was there for more than 4 hours and still would not let me go until I have purchased something.
When I got home I read the details and called them that I want to cancel, they responded after 10 days . when they contacted me they said that I was a day late that they couldn't do anything.
That I call FRAUD

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6:50 pm EST
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Exploria Resorts fraud by company

I have never owned a timeshare by this company or it's affiliated companies but yet they are reporting that I do under multiple names on my credit report. I have contacted company and they have emailed Me back stating that they cannot find me anywhere in their records as being a owner or co-owner in their resorts but are reporting my being a current owner that is 120 days late on my payment I want this rectified immediately

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Shirley V
STATEN ISLAND, US
May 31, 2022 3:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Did you get any resolution on this i am having the same exact problm same exact 120 late this is so crazy

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S
9:55 am EDT

Exploria Resorts timeshare

Alice / Cornellius / or to whom it may concern: 10/3/19 customer 314761

This is my second e-mail to explain my cancellation of the deal / time share agreement.
I came to the Gatlinburg resort with my disabled wife and disabled granddaughter.
We listened to the offering for 2 hours; we said no and then they-the sales crew lied
to us / and coerced into a deal where they said we would break even and start saving
within two years. This was a lie. I did not find out about the rip-off until i called to see if i could get a hotel for my brother in laws wedding in Tampa . They had nothing in the area and. Then i come to find out after questioning the people on the phone that i get an allowance of approx. 1500.00 a year for resort stays. Mind you we still pay for the transportation and food. The problem is we had to put down 1900.00 & pay 239.00 a month for 7 years and pay 1000.00 a year for maintenance. The total of 1500. - 2000. A year -this is paid out for nothing. At the 7 year mark when the monthly payments stop you pay 1000.00 a year for 1500.00 2000-00 vacation. That nets maybe 1000.00 a year. At that rate it would take between 17 and 20 years to break even. I can pay for my own vacation, thank you.
I have been in my own business and sales, my entire career and i would never agreed to this.This deal was not as promised. In fact what you do has to be illegal. Why would anyone pay an additional 2000.A year for a 1500-2000. Vacation and put down 1900.00 deposit. I called yesterday and reiterated all of the above and was supposed to get a call back and never did.

My first e-mail of august 26th explains how i had to endure 6 different people on the
phones 4 different numbers and the people mostly spoke very broken english and were out of the united states. Pretty much they gave wrong or no help. I told them i was cancelling all payments and three separate people were supposed to call me back, but never did.This is one of the most unprofessional companies i have ever dealt with.

We received nothing and i want a refund of all monies paid. I realize that i went past
the 15 day cancellation. However i have received nothing, you have lied and are trying to steal my money. I have to work very hard for my money and my diabled family.

I will put all of this and more on google and your website if possible unless i hear
from you asap.

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Update by Stephen Angevine
Oct 17, 2019 9:59 am EDT

We are starting litigation with Seaside Consultants / time share fraud specialists / San Diego California

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4:53 am EDT

Exploria Resorts check in service

Hello my name is Devanity Griffin, i traveled from South Carolina, i reserved and stayed at the Gatlinburg town square exploria resort, the location was beautiful, very accommodating to the needs of my family except theres only one thing that i have to complain about which is the one staff member you have that sits at the first desk to your left as soon as you walk in that hands out the parking passes. I was asked my name in which i gave then he asked did i have a timeshare which i stated no but he made it his business to point out directly where there gym is located he didn't give me any other directions to any of the other attractions that were at the location. Then after i was given the parking pass i was told "thats all you need from us" rudely. I was considering purchasing another vacation here at this location because of how my family loved it but if i have to deal with rude staff members i wont return because its ridiculous that a person regardless of size have to deal with their feelings being hurt by someone that feels that they should lose weight when its none of their business.

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10:21 am EDT

Exploria Resorts timeshare exit option

Has a timeshare class action suit against Exploria - Summer Bay been filed yet? Very interested in being a part of it, if this is being done. This timeshare company is unwilling to provide exit options for owners and continue to go up on maintenance fees. Currently, our maintenance fees have doubled and we are unable to use due to unavailability at the resort. They continually rent out the resort when time share owners are not able to use, and we have concerns about the stability of the resort after the incident with the sink holes. Due to this incident with the sink holes at this resort there is no interest at all for anyone to even look at for resale or deed back. This timeshare is literally a sink hole due to the reputation of not being a safe place.

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Marlie
, US
Dec 28, 2021 12:44 pm EST

Good article on time share exit strategies and companies that can assist https://www.travelmag.com/articles/timeshare-exit-companies/

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6:40 pm EDT

Exploria Resorts exploria poconos resort refund not received

Me and Family had been to Six Flags for a visit. On our visit we saw marketing person saying he is exploria resort individual and offered us trips to Poconos resort of exploria. He took 40$ which was a refundable deposit on attending a presentation in the resort and we will be given 40$ VISA card on the visit. We went to Exploria Poconos resort and attended the presentation on Sunday, July 14, 2019 TIME: 9:00 AM. After attending the presentation we were expected to get our 40$ back, but representative told us that they are short of the VISA card and we will be mailed the card. It now been 3 week since the visit, i still havent got my refund. On calling the exploria customer care person who picked up phone eventually after lots of excuses said that he will speak to his manager, on subsequent calls the representative started becoming rude on calls and told us not to call again and again. I have lost my 40$ i think. This has been a terrible experience and i am shocked that Exploria resorts and as a matter of fact SIX flags are cheating people for just 40$. It's a shame.

Will i get my refund back?

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5:49 pm EDT

Exploria Resorts deceiving and manipulative offer - unethical behavior

On Saturday 7/27/19 I went to Six Flags Great Adventure with my husband and as soon as we got into the ticketing area we were aggressively approached by a woman who handed us a paper and a pen to each of us without saying a word. After two hours on the road I really needed to use the restrooms but we were signaled by this lady to go to a table to fill our the form. At first we thought this was a park related thing and started filling it out but we then realized this was a raffle for Exploria Resorts which we had never heard of before. We had already started filling it out so we tried to write as fast as possible, handed the forms and then as we were leaving a man from Exploria called us to "spin the wheel for a prize".

At this point I was annoyed, my husband spun the wheel and got PRIZE. Of course this caught our curiosity and went back to the lady at the table who said we had won the option of getting a $199 trip and we had three options to choose from: 1) 4 days in Orlando for 4 people with airfare and Disney Park tickets 2) A 3, 5 or 7 cruise for 2 people with airfare included3) A trip to Vegas. We looked at each other and I tend to be skeptical about these kind of offers so I asked: Are there any other fees? To which the lady responded: "No, absolutely no other fees", Are there any requirements? "No, you just pay $199 today and a representative from us will call you to book the trip and dates you want". Both my husband and I agreed that the cruise would be our preferred option so then I asked the lady what cruise line they used and how it was that I could choose between a 3 or a 7 day cruise for the same price. The lady said it could be Royal Caribbean, Carnival or Norwegian Cruises and that we could go to Mexico, the Caribbean or the Bahamas. At this point we were desperate to go into the park (what we came for) and use the restroom. We agreed on taking the cruise offer and I was asked to sign a Purchaser's Acknowledgement. The lady did not explain any of the points of this acknowledgment but only asked about our income. Unfortunately I signed, paid and finally we were off to entering the park.

We were given a stapled copy of the agreement and the receipt of the credit card transaction. We were at the park all day and once we got home I unstapled the agreement and found that for us to be able to make use of the "prize" we have to attend a timeshare sales meeting at the Poconos. This really ruined the day for us and we felt deceived and fooled. No one ever mentioned we had to go to a meeting in the Poconos although I did ask about any other requirement. We do not have a car and it would be very inconvenient for us to rent a car to go there. If we had been told this we would have never paid the $199. I still cannot believe nobody mentioned this and it makes me feel that even if we do go to the meeting they would then find a way to not honor their word and charge us who knows what fees.

Desirable resolution: I would like to get a refund for the $199 and for the personnel of Exploria to be more informative about the reality of the offer and less aggressive when approaching people.

Transaction # 3000460
Station: Clover #10
Ref #: 920800575480

Code: 7CR8A AP (4)

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10:09 am EDT

Exploria Resorts my contract is a fraud and poor customer service

I purchased a Timeshare in Gatlinburg, TN October of last year. My husband and thought we were making a great investment. However, today 5/22/2019 I was on the phone with the loan service of this company and not only the customer service is terrible I asked the Question, "Have I been duked for my money?", the representive started smirking and said, "We are on a recorded line and I can not answer that question." It made me cringe because she really thought it was funny. I would have atleast felt comfortable if I had assurance that I am not being Scammed. I really do not know what to think I.

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Duked2
, US
Jul 13, 2019 5:25 pm EDT

Same here. We were told many lies from our Exploria salesperson and how using the marketplace with the points we bought were the same thing as booking a reservation. I have found out we were told many lies and I also feel like we’ve been scammed. It’s mighty convenient they give you 10 days to cancel but you don’t get your membership activated for 2-3 weeks, when you really find out what a terrible purchase you made. I have tried speaking to anyone to cancel but i keep hearing i should have within the 10 days. I trusted what our salesperson told me. Apparently I was so wrong. We signed May 26, 2019

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2:21 pm EDT

Exploria Resorts exploria resorts - hoa inventory recovery

I have been contacted recently by Exploria Resorts HOA Inventory Recovery department, in summery they stated that they will forgive my $5K unpaid annual resort fees if I sign a Deed-In-Lieu Agreement and give them ownership of my week. I wish they can buy my week back.
Frankly, I do not care much about this falling apart resort.
Does anyone know what this is about? will it affect our credit negatively if we do that? I was reading up about this and some owners said they did a Quit Claim Deed, what is the deference between this and a Deed-In-Lieu? any clarity on this would be much appreciated.

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Rolando Darna
, US
Aug 26, 2019 11:30 am EDT

To whom it may concern my name is Rolando Darna my number is [protected] I need for someone to call me ASAP to fix this problem I have with this foreclosure Contract number 201478 I want to transferred it over to you the paper you send me to sign came with my name and my ex, wife name we have been divorced for 13 years she has remarried I di not know her last name and have not spoken to her in 13 years I paid off the property and the deed came in my name please contact me [protected] ASAP Thank you for your time P.S. I am disabled that is why I can not afford to pay I do not get enough money to continue to pay HOM fees

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10:30 am EDT

Exploria Resorts hour meetings that supposed to be 90 minutes.. high pressure sales, maintenance, fees

I am so disappointed.. We have been basically tossed out of the "family" unless we come up with $15, 000... we complained about the high pressure sales pitch from 2 years ago, was assured it would not be like that, but it was.. You just couldn't get it through their heads, that we couldn't afford to join THEIR family due to being on fixed incomes... HORRIBLE EXPERIENCE... Now our maintenance fees are going to jump t o$2000 for the year 2020.. It has doubled in the last 4 years... Who wants to have to get on the marketplace and play games, making false plans to get expos to pay for your maintenance fees? The other guests went out before 7am and took all the lounge chairs and the pool had algae in it from not being cleaned.. When we complained about the chairs, we were told to go to the pools at the 300 or 200 buildings... I have already paid for my 500 building and don't feel I should have to help pay for the "new" 600 building.. I like it where I'm at... Oh, the battery went dead in the smoke alarm and I had to take it down and remove the battery because "Engineering" couldn't get there within a 4 hour period...

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Phone numbers

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ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

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Is ComplaintsBoard.com associated with Exploria Resorts?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Exploria Resorts Customer Service. Initial Exploria Resorts complaints should be directed to their team directly. You can find contact details for Exploria Resorts above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Exploria Resorts. Discuss the issues you have had with Exploria Resorts and work with their customer service team to find a resolution.