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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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2:39 pm EDT

Expedia van rental from avr

The advertising of AVR on your website says that the miles are UNLIMITED, but they say they give only 250 miles per day when a local person rents it. When I protested they told me it is my fault not reading all the policies carefully.

I think, the first of all, the advertising is misleading. They should mention it clearly, even in a small letters right next to "unlimited miles."

Second, even in the policies, it is not mentioned under the title "mileage". It is mentioned in "Other" section. Who will read all those fine letters when it is hidden like that?

Third, when I protested why it is different from advertising, their agent didn't explain why and didn't tell me that I could save money if my friend from other country rent it and she was right there with me when I rent the van. When I returned the van, I had to pay $204.25 more.

I really think advertising has to be written clearly and honestly.

AVR is not doing an honest business. You should get rid of that company from your list of car companies.

Sung Suh
Consumer who rented a van on Sep. 29 to Oct 6, 2018.

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8:30 pm EDT
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Expedia flight time changed without notice

I booked a flight for my daughter to fly from Fresno to San Diego on Sept. 29, Alaska flight #3477 at 8am. The flight was changed to 7am and we were not notified. Fortunately she arrived at the Fresno airport just before 7am and was able to board the flight. Why weren't we notified of the change?
Booking number OFTLNA, confirmation # UXFJWL. I contacted Alaska Airlines to inquire about not receiving a flight time change and was told because I booked this thru Expedia, I would need to contact you.

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Update by Diane Evans
Oct 08, 2018 8:31 pm EDT

Expedia failed to notify me when the flight time changed.

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11:33 pm EDT

Expedia expedia.com. sg ignores their own refund policy and cheats its customers

In may 2018, my wife and I went to singapore. From there I booked a free and easy trip with expedia.com. Sg for a total amount of s$1110.40, for sin/pen/sin
As always I checked my particulars at least twice before I submitted it for booking to make certain all information are correct. However when the confirmation came my wife's maiden last name was spelled incorrectly.

Immediately I called the expedia.com. Sg telephone number [protected] and indicated the error. Expedia advised me that the mistake could not be changed. This conversation went on for two hours. Finally expedia suggested a solution of cancelling my wife's reservation and re-book her trip. Before I consented to this solution I asked if there would be extra fees and other associated factors. The reply was the new reservation would cost another $200.00 and my wife would be on a different flight from mine. I could not believe what he just said. Not to belabor the issue I cancelled the whole reservation and asked for a refund, as I was within the 24 hour cancellation window and the full refund guidelines according to expedia.com. Sg.

Again I was advised that no refund would be made. I quoted their guidelines for a refund. I asked to speak to the manager, he claimed he was the manager. This went on for another hour. Finally he agreed to an immediate refund of s$735.40 and the balance s$375.00 to be refunded within 72 hours.

When I returned home this refund was not executed at all. I contacted expedia. Sg.com and asked for this refund. Instead expedia. Sg.com asked for my bank account statement. My answer to them was this bank account was not utilized in the transaction. I had charged the $111.40 to my visa credit card and this refund should be credit to this visa card similar to the s$735.40 credit above. Besides they have all these transactions in their computer system. All they have to do is refer to the information they have

Obviously, they are delaying the issue and hoping I will be frustrated and not keep following up.

This unfortunate event certainly projects a very poor image of expedia as a whole irrespective of their location. If this is the way expedia conducts their business my friends and I will not use their services.

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8:00 pm EDT

Expedia hotel

I had a link Checking hotels Expedia listed the rate as 79 dollars I clicked on 79 I was not able
To open the
Confirmation for about 5-6 hours once I opened it I was actually charged 102 a night and not 79? I am also filing a complaint with the Attornwy General if I do
Not get a rsaponse. Basiclly you guys offered me one rate I clicked on that rate but I was charged another rate

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10:32 am EDT

Expedia flight reservation canceled without notification

Hello, I booked a flight on September 7th 2018 with Expedia: Itinerary #
[protected], Confirmation WVYMPL (Alaska Airlines), Ticket # [protected]. On the next day as book I noticed that I had been charged twice for the ticket. I called and was told that they fixed the error. They said my new information would be Confirmation # WOBVLY, Ticket # [protected]. The same day, I had a miscommunication with my family regarding who was booking the ticket, so my sister accidentally booked the same flight for me through the site Cheap Tickets. When we discovered this, she immediately canceled the reservation she had made (and got a refund) and I kept mine through Expedia.

When I arrived at the airport this morning, I was told that I had no reservation with Alaska Air. I tried both confirmation numbers and was told they were canceled. After being on hold with Expedia and passed around for over an hour (missing the flight), I was told that my booking was canceled back in September "because of a double booking." They said it looked like the airline had canceled it. I didn't know that this had happened and had no way of knowing. I certainly did not cancel my booking, and I had absolutely no idea that even COULD happen. Can an airline simply cancel based on two passengers with the same name (booked through two completely separate sites), especially when one was canceled just a few minutes after booking? What if that hadn't been me. And how are passengers not notified when this happens? I know that the airline canceling is out of your control, but notifying your customers of a change in their itinerary is absolutely part of your responsibility.

The agent on the line argued that I should have seen the refund on my credit card, but the refund did not post for quite a while and I had assumed that any refund on my credit card was from the original double charge, NOT from a complete cancelation of my whole reservation. I did not receive any email from Expedia or the airline about the cancelation. This is completely unacceptable. Because of this complete failure to communicate with me, I was forced to rebook a last minute flight which was a huge financial hardship, but still needed to be done since I needed to get home unfortunately due to a sick family member.

I feel outraged that I had evidence of a purchased a ticket with a solid confirmation number, had spent all of that money, and missed the day of work only to find out about the cancelation 2 hours before I was supposed to be in the air. There is no excuse for this. I needed to be contacted if something changed in my reservation, especially if I had not been the one to make that change. Even if I had made the cancelation myself (which I didn't), I would have received a confirmation email.

Also, when I was on the phone with Expedia I still didn't get clear answers on how the double booking happened-- if it was from my sister's accidental charge or from the mess up with that double charge from back on September 7th. So I'm still even slightly unclear about how this happened, but this is the best that I understand it. I know this is all confusing, but what I know for sure is that I should have been notified back in September by Expedia when Alaska canceled my ticket so that I had time to rebook and did not find out on the day of my flight.

Ideally, I would like a reimbursement for the difference in the two tickets.

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10:44 pm EDT
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Expedia cancellations

Case# s-[protected]. We had made two reservations. We had a medical emergency surgery come up for my wife and cancelled both weekends online. One weekend cancelled and the other did not. We were subsequently charged $864.57 as a no show by the hotel. We have made several calls to Expedia and they have failed to help and resolve this situation and retain a long time customer. Disgusted and completely dissatisfied with Expedia. No wonder they have a 1 in 5 star rating.

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9:18 pm EDT
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Expedia hotel room serration fee

I was charged a $32.84 fee for reserving a hotel room. I have never been charged for this fee on any previous reservations.
Is Expedia overcharging customers? I agree on charges for the hotel room plus taxes associated with it but to pay a reservation fee, on top of that?
If this company is overcharging customers, this company should be investigated.
The date of the reservation was September 30, 2018.
My reservation was for the Extended Stay in Houston (4701 Westheimer Rd
Houston Texas 77027.
Confirmation # R1253115233 The reservation was originally for a two day stay
at $60.74 a day. The total charged was $177.31. $121.48 total fee for 2 days + $32.84 for reservation charges + $22.99 Tax
I later cancelled the 2 day stay and rebooked for 1 day.

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8:30 pm EDT

Expedia charged on my credit when the booking said transaction incomplete.

In July I attempted numerous times with two different credit cards to pay for a business class ticket from Nice, France to Savannah, Georgia. Every time the site said transaction incomplete.

I went to my local travel agency and booked a flight

Today, I received an email saying my Expedia flight leaves in 2 days. What? The website said the transaction did not go through.

After being on the phone an hour and a half with 3 different people, I was told, no refund will issued.

Outrageous.

I have used this company for many years. About 11 times in 2018 alone. I am finished with this company. It has gone downhill. No one cares.

I got scammed.

I will contact my bank and request a chargeback on my American Express card and write complaints to the BBB and attorney general.

Dr. Maximilian Tedeschi

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1:44 am EDT
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Expedia booking a hotel room in amsterdam

I was in the Netherlands in July on July 17&18 I tried to book a hotel near the Schiphol Airport. I tried 3 times to book a room and each time I received a "internet error" message. I emailed expedia 3 times advising them of the error message and not to charge my VISA card.

I have now received my VISA bill and there are 3 charges for a hotel room.

The charge is 102.39 x 3 = 307.17
Please reimburse this amount to my VISA card
My name is Annette Luitjens
My Visa number is [protected]

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10:23 pm EDT
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Expedia no response from my complaint letter sent by mail

I sent by mail to your physical address a complaint letter reporting an incident affecting my family and I and I attached to it all supporting documents and the reasoning I have to be repaired for my loss.
Canada Post tracking shows it's been received and signed by "J Davis" on September 10, 2018 and so far I have not received any answer from you.
I look forward hearing back from you about my claim.

Dilson Chagas

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1:58 pm EDT

Expedia lack of service for an airline reservation

On approximately September 18th, 2018 I made an airline reservation online THRU EXPEDIA. I received no email confirmation from Expedia, so called the following day. They had NO RECORD of my reservation. The representative then told me to CALL MY CREDIT CARD COMPANY TO VALIDATE MY DOLLAR CHARGES. I felt insulted with his total lack of assistance. I called United and they CONFIRMED my reservation and sent me a confirmation. I then sent an email to Expedia asking for an email confirmation . . no reply. I also have a $15 credit and sent an email asking them to credit it to my recent reservation . . no reply.

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10:55 pm EDT
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Expedia flight cancellation and "cancellation insurance"

Good Evening,

I purchased a round trip flight from Denver to Houston on Sept 2, 2018. At the time, I also purchased cancellation insurance thinking that "cancellation insurance" meant that if I needed to cancel the flight, for whatever reason, I would get a refund or at least a voucher.

The flight was split between Frontier and Spirit, and apparently, there was a problem because I did not get a confirmation from Spirit. I called expedia. The agent was able to get my confirmation number, but the return trip never appeared on my Expedia trips.

As it turned out, I had to cancel the flight because the French Consulate canceled my Visa appointment.

This is when I found out that Expedia insurance came from a third party. Not only did the insurance I paid for not guarantee a refund, but unbelievably, I am responsible for canceling my flights with each airline, then I must file a claim to MAYBE get a refund. What on earth were you thinking? I paid $260 for two tickets. Frontier was going to charge me more than I paid for the tickets to cancel. How many times do you think a person will tolerate this nonsense?

What is insurance for? I want my money back, and I want expedia to get it. I don't believe I should have to call anyone else, or file a claim with anyone else.

Expedia has been a reputable company until now, and I never had any problems. After losing $260, spending hours on the phone, with no real possibility of restitution, there is no way I WILL EVER buy anything from you again.

I filed my claim with AIG, but I feel very little hope that Expedia will do anything to make this right.

Please consider my case,

Sincerely,

Noah Miles

Frontier reservation YYPUYW
Spirit Airline Confirmation Code XJNU8R

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1:16 pm EDT
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Expedia lost reservation

Today my husband, Stephen Fick, flew into Philadelphia airport and went to the Dollar rental counter where they told him they did not have his reservation. I booked this trip with flight, hotel and rental car back in July. Stephen spent 40 minutes on the phone with Expedia who said they would refund the $90 for the rental car and give us a $50 voucher for a Hotel stay. Although I appreciate the coupon, this still puts us out $110 for the rental car because Dollar then charged $200 for the rental car. I would like to be refunded $110 more to cover the rental car cost.

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12:56 pm EDT

Expedia illegally charged from my credit card

I've booked my hotel through Expedia from 13th to 16th September, 18 and stayed in this hotel from13 to 20 Sept, 18 . I didn't cancelled or changed my booking. After 16th Sept I talked to the hotel and they extended my booking till 20sept & at the same previous rate(30usd). 

Then I cleared my all dues on 20th sept (night)in cash in the hotel. But 21th Sept, in the morning i found Royal ivory purchased from my credit card. I call them and they told it's Expedia (who purchased), not the hotel. 

Moreover I 've given my crefit card details to the Expedia, not the hotel. So Expedia deducted money illegally from my credit card. It's responsibility of the Expedia to ensure security of their customers credit card.

Or do Expedia take card's information to steal money from customers cards!?
Why Expedia cut my money from my credit card; where I 've cleared my all dues in the Hotel!
Please solve my problem as soon as possible.

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9:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Expedia complain about not receiving any email of changes

I'm booked with Expedia thru sunwing fir Antigua - booking [protected]
Sunita gomes - Eon gomes - jharpatee narayan
I found out from my family members the hotel changed - I called in to Expedia- I have not received any email or calls from Expedia ! I called in and advised Expedia - they said sunwing has not informed as of yet - well it's a week the trip will be !
And even it is changed in the system — I'm not getting any email confirming this change —- ! I think this is but right - I need an email telling me the hotel is changed -
Please get back to me immediately!
[protected]

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Resolved

Expedia rep I finally got went beyond to get the change on an email to me - thanks ! I’m happy !

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2:04 am EDT
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Expedia flight to iceland via jetblue, mechanical failure, customer service failure

On July 21, 2018, I booked reservations through Expedia for the following travel; Itinerary #[protected]

September 7, 2018, I was to leave West Palm Beach Airport (PBI) at 3:07pm to connect with Icelandair in Boston (BOS), leaving at 8:45pm arriving Reykjavik at 5:45am on September 8 for my son's wedding at noon on that date.

Jet Blue Flight 221 leaving from PBI had mechanical failure, delayed takeoff twice, eventually used a different plane, and eventually arrived in Boston (BOS) at 10:11pm.

When I realized there was a delay, and possible problems with connecting flights in Boston, I phoned Expedia to request assistance in booking a different airline due to my need to arrive in Iceland for my son's wedding.

I had purchased a Vacation Waiver in the event something such as this might occur. I expected it would be honored.

Instead, the agent/representative at Expedia put me on hold several times, refused to book me with another airline, continued to try to convince me that I would make the connecting flight as booked. He changed the Icelandair flight from 633 leaving Boston at 8:45pm to Icelandair flight 630 leaving Boston at 9:30pm.

When it became clear that even this change was not going to accomplish my connection, he told me I must go to Boston to get another flight to Iceland, because by then (after 1.21.50 hours on the phone with him) he said there were no flights to Iceland from West Palm Beach, and he could not help me, but I could get a flight from Boston.

That flight information is detailed here:

JetBlue Flight 221
Landed-Confirmation #YDSKKV-Flight time was 3 hours
Boston BOS
10:11 PM
Terminal
C
Gate
C25
West Palm Beach PBI
1:14 AM
Gate
C12
JetBlue 122
PBI to BOS Sep 7, 3:07 PM
Icelandair 630
BOS to KEF Sep 7, 9:30 PM

Upon arrival at BOS, I found that the Icelandair terminal was closed, no flights were available until 8:30pm the next night, over 8 hours AFTER my son's wedding. It was then almost midnight, I was stuck in Boston with no way to reach my destination, misinformed and abandoned by Expedia, and extremely distressed that I was going to miss my son's wedding.
JetBlue Agents in Boston assisted me with cancelling all flights, assuring me there would be refunds of all money spent, and provided a voucher for a hotel for the night, so I could get some rest. They also booked me a return flight to West Palm Beach for the next day, at no cost to me.
While at the hotel, I called Expedia several times to be sure all flights, and hotels, were cancelled, and to file a claim for this disaster. I spent 26min on hold at 11:36PM on Sept. 7, 2018 trying to get this resolved. After 2 additional attempts, I finally called again at 5:44AM on Sept. 8, 2018, spoke to a Supervisor, and believed a claim was being filed to refund all monies spent for airline fares ($762.34) and hotel ($168.56) which totaled $930.90.
After speaking with that supervisor, I began getting emails that I was going to have to pay for the hotel regardless of my efforts:
Sat, Sep 8, 2018 between 6am and 8am:
Requested Email: Hotel Cancel - Itin: [protected]
Case ID : [REQ:E-[protected]]
Case ID : [REQ:S-[protected]]
It is my contention that the agent/representative who should have assisted me before the flight ever left PBI (West Palm Beach) deliberately refused to change my travel plans and rebook me, and deliberately misguided me, so that I would have no recourse with the Vacation Waiver purchased.
This has cost me, at the moment, $930.90 and the loss of a very important event in life, the wedding of my son. Nothing could make up for that loss, but having to pay over $1000 (meals, travel to and from, etc.) in addition to the pain of this fiasco is beyond reason. I am still expecting to receive refunds for the cancelled airfare and hotel, and it would be nice to receive some acknowledgement that Expedia at least cares about the outcome of this extremely poorly handled miscalculation by one of their representatives.
But the real issue here is that after looking at some way to file a complaint, and perhaps get some acknowledgement (so far I have been totally ignored) and some refund, I find that this is business as usual with Expedia. I was so unaware until now because I have only booked simple travel destinations via Expedia. Why is this such an unadvertised problem? Why is there not a class action suit against Expedia? Why is there no expose' into these practices by some journalist or organization that protects consumers against these fraudulent actions by a well-known company? Am I the only one who is considering the next steps of filing legal action?

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8:15 am EDT
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Expedia flight booking

On July 16, 2018 I booked a flight on line with Expedia. I selected a direct flight from Boston to Memphis Tn, Delta 2832, Depart Boston 3:10, Atlanta Delta 2067 To Memphis arrive time 7:18.

Upon booking then Paying! I received email showing exactly this however there was a Itinerary attached, The email stated there was no reason to call my reservation was confirmed. Well my reservation the way the email I received from Expedia showed which is exactly what I had booked was correct but the Itinerary had us leaving Boston at 5:09 going to Detroit then to Memphis and arriving after 9:00 PM which made us too late to participate in a Wedding Reception we had planned.
I found this out after opening the Itinerary however there was nothing I could do. I did by Insurance but was never offered or no suggestions made to help correct this.

The problem I have is Expedia should not have allowed this booking and payment to take place due to the Itinerary made immediately upon payment was not what I had booked! I should have been told or prohibited from booking the flight departing Boston at 3:10 if it did not exist Or was full. That is the problem here. I should not have been allowed to key in that route and times if it was not available and it was not available. But once I paid and paid the insurance you had me and my wife. This is not right. Had the booking stopped like it should have we would have worked to get something that fit our plans.

It is very unlikely we will ever use Expedia again. This could and should have not happen on July 16 for a September 15th flight.

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Hazel64
, NZ
Sep 04, 2019 9:07 pm EDT
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EXPEDIA IS A JOKE!
I booked a holiday through this company last week and find out that I got charged in US $ and costing me an extra $2500!
I phone them & asked why I was charged in US $ & was told that I actually booked this through the American Expedia site!
I still can't believe this, as I was on the NZ site?
So customer service put me through to the customer service in the US so I could cancel that trip & get a refund then book again through the NZ site!
So I only got to cancel flights as accommodation is a NO CANCEL POLICY..
I was told by Jay at customer service my refund for the flights has been refunded & Will show up in my account 2 to 3 buisness working days..
It's Now over a week & Still NO REFUND!
I phone them this morning & ask Where's my refund?
Was told flights cancelled & money was not charged to my account. I'm like Yes it has been. It's on my statement!
The lady said No was cancelled & money was Not taken out of your account, as you cancelled within 24 hours!
I'm like YES IT HAS BEEN CHARGED & TAKEN OUT OF MY ACCOUNT!
She then told me it Hasn't & phone bank!
I phoned bank & they said it Definately has been taken out over a week ago & not REFUNDED!
EXPEDIA WHERE IS MY MONEY!
What the Hell is going on there?
I need to speak to a higher up person than you on customer service as you Don't know what your obviously doing!
I HAVE BEEN CHARGED BY YOU GUYS...
I WANT THIS SORTED ASAP...
HAZEL

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boti1968@aol.com
, US
Jul 06, 2019 1:41 pm EDT

Who is lying The hotel hard rock or Expedia we have been in touch with them for the last two weeks phone calls emails, if it’s hard rock why were my children and their families able to cancel their complete vacations for JetBlue travel. No matter who I speak with at hard rock they’re telling me it is not on their end but it is Expedia who is telling us the lies. Please help

B
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boti1968@aol.com
, US
Jul 06, 2019 1:39 pm EDT

My family and I booked a trip to Punta Cana hard rock I booked through Expedia they booked through JetBlue travel with all the deaths going on there my family does not want to go since they have children I am 73 years old bringing a granddaughter of mine and recently been in the hospital for months. I tried to cancel mine right after I booked they said it’s not their policy to give back the money. I contacted and supervisor and she said we should call The hotel, upon calling the hotel they said they would gladly cancel but it’s Expedia will not give us back their money. They said Expedia does not pay them until we arrive. No matter who we talk to in Expedia they say it’s hard rock holding the money we have called hard rock many times and get the same story that our money is at Expedia and the other ones that are holding the funds paid in full by the way. Went to google call customer service telephone number that was posted on Google got a bogus site gave them our itinerary number they pulled up our whole itinerary set to go buy a Google card at target and they will refund the money when we give Them the last four digits of the card. He even said he would hold on while we went to target to do this. Of course at this point we knew it was a scam and had to cancel that credit card. What a hassle my doctor does not want me to go since I have had my colon removed and very susceptible to whatever is going on in the Punta Cana region. Please help help help and $3700 is a lot of money for me..My email is BOTI 1968@aol.com

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3:37 pm EDT
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Expedia Travel service

My family and I have been using Expedia for arranging our travels for the past 15+ years and in the past year alone, have booked multiple international trips. With each experience, we have come across issues with their service with each booking we've made. The first was when I booked my parents to travel to Europe to visit family. On their return flight, the airline had changed to another airline and Expedia did not send a notice by phone or email on the change though in making the arrangement, we provided all our info for contact. We were vigilant enough to be tracking their flight so there was not an issue but in any case, Expedia should have sent a change in the travel plan. When I reported this, there was no remorse or explanation. Second, I booked a hotel recently for travel arrangements (a month out) and selected a Free Cancellation with a Pay At Hotel option (if I cancelled 24 hours before check-in) and Expedia immediately charged for the full week stay in advance. In noticing the charge to my account a few days later, I called and they noted they could only reimburse for the charge and if changed to PayAtHotel, they would then have to charge a new rate for the hotel which was significantly more. Third, I was going to print my insurance plan for my travels (to bring a hard copy of policy in case needed on the trip to reference - hopefully not) and I learned that they had cancelled my policy. In calling to dispute what happened, they shared it was done on-line and that it was beyond their control and noted that I would have to purchase another policy. To add insult, the agent on the phone noted that the policy we purchased didn't even cover much aside from cancelled flights and since our flight was within the week, there was no point in even having. This was incorrect as a more important benefit of the policy included medical coverage in the case anything happened to our insured party throughout the timeframe of the trip. In this case, I had to purchase another travel policy for medical coverage. This organization is faulty, inconsistent and corrupt taking advantage of travelers. I will not use them for travel any longer and continue to advocate with friends and family to not use.

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3:58 am EDT
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Expedia flight reservation

I made a reservation for my mom 76 year-old Spanish woman, for a round trip from Bogotá, Colombia to Calgary, Canada. For the return, there was a change in the air Canada flight that would depart from Calgary to Houston departing 5:25 pm and arriving to Houston at 10:16 pm and there was a flight connection with United airlines departing 11:54 pm and arriving to Bogotá at 4:54 am next day. It seems Air Canada changed the fight. You sent an email that I had urgently to contact you. I did. You gave options that I didn't like because my mom is and old person and she can't stay overnight in a foreign airport on her own. She needs wheel chair assistance and only speaks Spanish. So I said no to those options. The agent said she will call me back but she never did. Now, the change Air Canada made was a flight departing 7 pm sept 13 and arriving to Houston at 12:11 pm. But there was no change in united flight which departure was 11:50 pm! Of course my mom missed the flight. I paid Expedia for an intinerary and it was changed and set for fail! Expedia didn't do anything. My mom got stuck in Houston, alone and now I tried to call Expedia. 3 hours back and forth trasfered call to united and then air Canada and then back to Expedia! E hours. Nobody wanted to take responsibility. Expedia wanted to charge extra for putting my mom in other flight to Bogotá, because conveniently, she appeared as if she had not showed up for the flight to Bogotá! How could she have showed up in 2 diferent places at the same time? She is old, scared and getting sick. This is abuse to elderly people. How do you think she has to pay for hotel and another flight because she was set to fail and it was Expedia's fault? This is abuse and people needs to know about this.

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8:06 pm EDT

Expedia transfer service

Me and my friends booked a return transfer from Washington dulles to Hilton hotel and back and few days later. On arrival to airport we called them and they said they would send someone to get us. We went and waited at the door we agreed with them. They did not turn up. Called them again they said they sent someone and we werent there. Asked them to send it again they agreed and hung up on me. We waited again and no one came. Called them back multiple times after this and it just went to answer phone. Had already paid for service and didn't get it. Want to cancel return from hotel to airport with them but they will not answer.

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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