Expedia
reviews and complaints

Expedia screwed up my honeymoon vacation package. I will have to pursue some form of legal action so they do not keep getting away with this fraud. I have been on the line for two hours and 40 minutes from one supervisor to another all recognizing the error their agent made booking the wrong hotel with a similar name, and flight. They all apologize, tell me i'll get a refund (since the charges for this wrong booking are so significant), then I get transferred again and again to another supervisor. I am so so disappointed!😡

For our recent vacation, we purchased Expedia's "Flight Total Protection Plan" to protect against trip cancellation or interruption.
Our airlines canceled our outgoing flight, and we had to make alternate, more expensive plans, as well as spend a night in a hotel.
When I tried to file a claim, I was told that our "Total Protection" Plan did not include flights that the airline canceled.
This is deceptive advertising.
Itinerary [protected]

I think the customer service is charging by the minute they spend on the phone
It took them 5 hrs and of those 5 hrs minimal time was spent with an agent
I was connected to 5 different people at least and was wrongly guided to book for business class while the regular coach was available
So you did 2 things, on purpose wasting my time and overcharging me
And while rebooking on purpose upgrading me so that I pay extra while I was able to book for a less expensive seating

Cory Kahaney
252 West 76 Street
New York, NY 10023
Email: [protected]@aol.com
Itin: [protected] - Case ID : [REQ:S#[protected]
August 14, 2018
Dear Expedia,
I want to let you know about a recent experience I had with your company.
On May 13 2018, I purchased two Icelandic air tickets for my son Derek and I from your site KEF-JFK departing August 12, 2018 @5pm.
We were on a cruise ship that had an itinerary change in Iceland and I needed to change my departure date from August 12 to August 13. From the cruise ship I called Expedia on 7/14/18 and spoke to a man named Sean and after many attempts he was able to change my flights for the cost of $141.69 per ticket. To facilitate this, I was on the phone with Sean for 1 hour and 40 mins using expensive at-sea-wifi. But I was satisfied with the results because I received an email from Expedia immediately confirming the change had been made and my credit card had been charged. I went on the Icelandic Air site to make sure my flight had been changed to the new date. I even took a screen shot so I had the flight number, and the date and time handy.
Then the day before I was supposed to fly, 8/12/18 I went on the Expedia site to check in for my 8/13/18 flight and it was no longer there. I went on the Icelandic Air site using the confirmation code my "flights were successfully changed" Expedia email and could not find any record of my airline reservation. I then had no choice but to call Expedia, which means settling in for a very long call, constantly being put on hold, for sometimes as long as 19 minutes of silence with no guarantee anyone is ever coming back on the line and repeatedly having to explain my circumstances to another individual who has incomplete notes on their screen about my case.
While there were multiple calls that day on 8/12/18 here are the two that mattered:
Call #1 (from the cruise ship when I first discovered I could not check in for my flight)
The Expedia supervisor (mind you this was after 50 minutes) was not sure what had happened because in her records "I did not chose to pay a change fee and the original flights were never canceled" even though I assured her I had a confirmation otherwise and had paid a change fee to Expedia. BUT according to her she had Icelandic air on the line and my reservation was still there and if I left right now I could make the flight on Icelandic air because the flight was delayed. She assured me that at the airport Icelandic air would sort it out. So I rushed with heavy suitcases and a child from the cruise port to the airport. My cab cost me $173 (Iceland prices!). Unfortunately, that was not to be because at the airport Icelandic Air could not find any record of our names on any flight. They told me to call Expedia.
Call #2 (at the airport)
We sat at the airport for an hour and a half on the phone with an earnest Expedia rep named Errol. Errol asked me to send him a copy of the "flights were successful changed" email which I did along with the screen shot of the Icelandic Air flight itinerary showing the flights at one point WERE changed and DID exist. He at least could see that it was not my mistake and I had changed the flight, did receive documentation and paid a change fee. But by the time he had come to that conclusion I had missed both flights back to NYC that day. All he could do was try to get me out on a flight the next day provided he could get corporate to sign off. I on the other hand had checked out of the cruise ship because the Expedia rep earlier told me to go straight to the airport, I now had to find a hotel. Errol gave me $100 Expedia credit towards a hotel but even a cheap hotel near the airport left me with a balance of $105 out of my pocket and it cost me $70 to take a cab there.
We could not even go and get dinner because I had to sit there in the hotel lobby waiting for corporate to call back with our confirmed ticketed flights for the next day! Which was just as well because the hotel wanted us pay them in full, claiming Expedia hadn't paid them yet (?) even though I had both a receipt and a confirmation from Expedia. Mercifully Errol did call the hotel and straightened that out and corporate did call back with confirmed flights to NYC the next day at 10:55 am. And while we were VERY grateful to have flights this meant we had to forfeit our tour on 8/13 in Iceland because we no longer had a flight at 5:25 pm.
In summation I spent $283.38 to change airline tickets that were apparently never changed. On the advice of Expedia I spent $173.02 on a taxi to the airport to use those tickets that were never changed only to discover they didn't exist. Then I spent $80.06 on a taxi to get to a hotel I now needed that I didn't before. And lastly, I spent $105 at said hotel.
Thanks to Expedia we had an incredibly stressful and a completely ruined day in Reykjavík. I cannot emphasize enough how miserable we were. I believe once you review all the documents you will see that many mistakes were made and not by me. I expect to be reimbursed for the taxis and the hotel balance a total of $358.08.

Cory Kahaney

Reserved 2 nights through Expedia paid in advanced, hotel in extremely poor condition, was assigned a decrepit, rancid, sewer bad odor room. Nothing compare with the pictures and description advertised online. After seeing room, I immediately cancelled upon on arrival and was charged 50% for canceling fees, holding the customer responsible for Expedia's false advertising. Itinerary # [protected]

I have booked with Expedia several times for many years which is why I was so disheartened about the disastrous trip I just took. It has been two days since my return from Mexico and I am just now getting the energy to write this since I was so exhausted from what we went through. This was supposed to be a relaxing trip. My boyfriend works very hard as an EMT and I do as a teacher. We waited all summer for this trip. We got up at 4 am on Aug. 4 to catch flight United flight 2251 at 6:15 to Washington from Phila where we would connect to Cancun. We were rudely told that it was cancelled and that the airline emailed us which did not happen. We had to wait 6 hours in the airport that was freezing cold to get a flight to Houston then wait another hour there to get a flight to Cancun. When we got to Cancun we still had an hour long van ride so we got there at 9 pm when we were to have been there 12 pm. That was one entire day of our hard earned trip gone. We get to the hotel from Expedia advertised as The Reef at Coco Beach. There is no beach at all. It is on a bay with boats and nowhere to swim. The hotel is old rundown and dirty. It is not at all like the resorts we booked on our last 2 trips with Expedia in the same area. We are in disbelief that it is even a choice. The bathroom sink has bugs crawling all around it which I had to clean and spray with Off. There were dirty dishes lying in the hallway. We had never seen this situation in other resorts. The worst was trying to sleep while our room was situated above a night club. No sleep at all. Needless to say we switched hotels by calling Expedia the next day and even though they were able to partially refund us the other hotel cost us more money. We got there midday Sunday so finally we were actually on vacation. Coming home was a nightmare as well. Again a United flight #1940 going from Cancun to Washington. First they texted several customers to say the flight would not leave until 5:30 but that was a mistake they said now it's leaving on time at4:05. I never received the text anyway just like I never received the cancellation email for the other flight. We sat on the ground for 2 hours with no real communication from attendants. Honestly I still don, .'t know why I think it was weather related. It was never clearly explained. All were confused. Finally we leave for our 3 hour plus flight. We get to Washington and have to take a shuttle to the gates but of course we missed our connection by 5 minutes. The United employee couldn't care less. She nastily told us we missed our flight even though the plane was still there. She said it's not her problem the gate is closed go to customer service. They told us there are no flights left until the morning and so after another entire day of travel even though we were at a place that is only 4 hours away, we are now stuck in another city until morning. United sent us to Embassy Suites where we were told they constantly get sent United customers because of these foul ups.
This was an absolutely horrible experience. This is the first time I have had to write a letter of complaint and it saddens me to have to cease using Expedia but clearly the standards have been lowered. Too many problems occurring on both flights also advertising a hotel like The Reef Coco Beach Resort as if it is on par with other resorts I have booked via Expedia is just unethical. The pictures shown online are completely different than what the reality was. It is inherently wrong to do this to people who have to work hard for their money and not get to vacation often. I am hoping my letter will ensure these experiences do not happen more often and ruin other people's vacations.

Sincerely,

Jennifer Bianco

I just got off the phone with Expedia and had a HORRIBLE experience. I booked a hotel through Expedia in May and received a confirmation email from them that everything is confirmed and that I don't have to take any further action. Low and behold, the reservation had been cancelled and I was NEVER notified by Expedia. They said it was because the "hotel" cancelled the reservation. HELLOOOOOO, I booked through YOU not the hotel. It is YOUR job to notify me. Thank god I called, otherwise I would have been stranded in a foreign country. I will never use Expedia again. I am very upset.

My husband and I reserved a motel room online for 2 days through Expedia. When we arrived at the motel, we were immediately upset due to the funky odor of old/sour water throughout the building. We ended up checking in as scheduled on Friday August 10th, 2018 because we were getting charged for the first night due to the fact that it would have been too late to cancel. We checked out the next morning & requested to be refunded the 2nd night fee as we would not be staying. Well, the motel clerk stated "The computer system is down and you can't get a refund right now. Call Expedia." I called Expedia & spoke with three different Customer Service Reps that day. Each one said "We will keep trying to contact the motel and will notify you through email informing you whether the refund has been handled. It will take anywhere from 6-48 hours." Well, here it is, 2 days/48 hours later and STILL no response. We do not want to be charged for the 2nd night as we did not stay and that would not only be infair to us but also a fraudulent billing practice. Please handle this matter ASAP or we will take further action.

I am running a holiday home in Australia and Expedia calendar had problems of updating calendar resulting double booking. I contacted and offered direly to the guests for an alternate accommodation but the guests prefer to go somewhere else and initiate cancellation to Expedia. At the end I was charged $500 relocation costs that was the issue originated caused by Expedia with my immediate offers to the guests for alternative accommodation.
Expedia was not a trustworthy service provider and I consider their services are "Scam" afterall.

I used Expedia to find a hotel in Las Vegas. I originally chose the Howard Johnson hotel but after reading the reviews about not having good internet, I called Expedia to change the reservation to a different hotel. To do this, I went to www.expedia.com and used their preferences and filter options to select a different hotel with "High-speed Internet" and "free breakfast". The first night in the hotel the internet did not work and their front desk said "the router over heats and we will need to reset it...and there are other people using the internet so you won't have high-speed internet at night". I decided to wait until the next day. Thursday morning my wife and I wanted to get a headstart to our busy day so we went to the area where the "Free Breakfast" was located. Unfortunately, there was only a banana, orange and bagel, not what I would call breakfast but more of a snack. This was also iterated by many of the people that were equally disappointed. Later that day and into the night, I tried the internet again and again. No service (I have pictures), limited band width (I have speed rating pictures), and once again, a front desk person saying that they couldn't do anything about the internet. I decided to call Expedia. I spoke with "Alex" about the problem. Alex indicated that just because I selected and used Expedia's high speed internet filter that it didn't mean the filtered hotels would have it. He indicated that I needed to check with the hotel and that it was my responsibility. I have this conversation recorded as I was in complete disbelief that Expedia would pull this kind of ruse. I sat on the phone for 28 minutes while Alex tried to tell me that Expedia's filters were not exactly what they say they are. He indicated that the High speed internet filter wasn't a filter for high speed internet but merely for internet. I asked him why have the filter say one thing but you really mean a different thing? He then said again and again that it was my responsibility to check with the hotel to see if they really did have those accommodations. I am just livid with Expedia. This shouldn't be happening. You shouldn't be saying one thing and doing another. I documented these conversations and took screen shots of no internet service, and speed tests which literally give a grade of "F" to their service. How am I supposed to work without internet service? Why do you have filters if they are not accurate? Why use Expedia when your own representative says I have to check with the hotel to make sure what you say is actually true or not? Even Javier the maintenance man from Solei said that their internet service sucks. He said that the router is behind a couch, on the 2nd floor. And if it gets too hot, they lose service. He said not all places have service within the hotel. He also said that my Mac, which I program on and need access to Git and IntelliJ, connects better than others and he saw how it didn't have service. Even the shuttle drivers for Solei laughed about the "breakfast" and how meager and pathetic it was... I had to switch rooms as well because the adjoining room wasn't sealed off and they smoked weed and caused me to have an asthma attack. Tell me. Would you be upset about what I experienced? Would you want a refund based upon even 1 of these things let alone all of them combined? Would you even consider using Expedia if you specifically cancelled and upgraded to a different hotel because the original had reviews of crappy internet only to get this poor service? I would like a refund. I would like to know why I should use Expedia again if your rep Alex indicates that your filters are not true and its up to the customer to validate the information by calling the hotel. Why should I use expedia?

curtomer service called me and let me know my flight is change from 12:20 pm to 12:20 am i book that flight because its convenient for me because of the traffic in manila the new reservation they giving me arriving at 9 am which is worst traffic in manila the customer service i got just not giving me option and just cuttting me off what ever i say he's not helping me he's making my life more complicated his name is Alex lieva he need more training in customer service and more nicer with customer and be more patience and more compassionate with customer

I am so upset. I travel often and use expedia for everything. However after my last trip I will never book with expedia again. I am telling all of my friends to use something else to book as well. I have proof for my complaint but to make a long story short...I booked my flight for a night flight and didn't realize it. Supposedly I called in March and changed it to 1:30 pm. Where my frustration is...is that I printed out my itinerary on July 13 and it clearly says my flight is at 9:55 pm on Aug 1st. The day of my trip I get a text from delta saying my flight is boarding. I login to expedia and it says my flight is at 1:30pm. I called expedia and they kept giving me different excuses. I stayed on the phone over an hour and the supervisor had no idea what to tell me. He 1st said it was an error with Delta, then he said I called in March and changed the time so it was my fault...but I still cant understand why my print out says 9:55 pm and it was printed in JULY. There was clearly an error with expedia and the trip was stressful. The only reason I was able to get the pm flight is bc there was a delay due to rain, . Expedia made no attempt to compensate me or fix it. I am going to file a complaint with the better business bureau and show my proof. I am so upset bc I was prepared for the 9:55 flight and there was no way I could make the 1:30 flight. I was very stressed and almost didn't make the trip. Whether I changed it or not the time should have been changed when I printed the itinerary in July . How did it all of a sudden change the day I leave? I have printouts of everything with dates and times. The supervisor was nice but never gave me a reason. He kept saying I changed it in March. Even if that were so why did it say something else when I printed it out. I truly believed my flight was at 9:55 pm. I even called to verify that info bc I needed to change my car rental and the rep confirmed my flight was at 9:55pm. I am so mad. Expedia caused me unnecessary stress. They should al least do something to make it right. The only reason everything was settled is BC DELTA rescheduled the flight due to weather.

Beware of who you do business with and given access to your banking/credit card information to. Aug 3, 2018 I tried to make a purchase online thru Expedia for a vacation package. My payment didn't go thru. I received a message that my funds was inefficient (error #1). So, I called my bank. my bank reported that my funds was available and a charge went thru to the airlines twice for $800 plus (error #2). While keeping the bank on the phone for 2hrs while dealing with the situation and trying to get a hold of a person any person, preferably a manager, supervisor, corporate, even someone from USA that can assist me in 1 stopping expedia from charging my bank account. mind you the bank is still on the phone with me telling that a total of 13, 000 plus dollars has been charge and is being sent as payment to expedia. and the keep charging my account. The trip package only cost $2, 600. The costumer service wont connect me to a manager, supervision or corporate so I can get my $13000 back, stop them from charging my account, and to speak to someone who cares that they are stealing $13000 for my bank account without my permeation. I couldn't stop payment by bank, I couldn't close my card because I was on vacation in another state and that is the card I had planed on using. I couldn't get a hold of a person who are about me being charge $13, 000 for a package that cost $2, 600. My account went overdraft, it messed up my weekend vacation that I was on, it cause unnecessary stress and distrust. This is my hard earned money and when a system makes a mistake you expect the company to be respectful, efficient, honest, connect your to the right personnel that can rectify the issue and handle the compliant in a matter that represents the company. Expedia is a big company and is well known for providing travel packages and flight for millions of consumers that trust that they will be honest and respectful of the credit and bank information. Not fraud them out of thousands of dollars and treat up like [censored]. I still haven't talked to a manager or gotten o real name of who I was speaking to or a employee number, my money still is being sent to them and they don't see it in their system, my bank has approve and sent payment, I didn't get an apology, basically its like too bad, too sad on my $13000. NO WAY! I don't have a my $2, 600 trip or my $13, 000. There has to be a way to get ahold of someone that can speak English and understand English and rectify this situation. Bad business ethics, customer service and problem solving. DONT GET SCAMMED LIKE I DID. I WATCH MY MONEY BEING TAKEN FROM ME and THERE WAS NOTHING I COULD DO ABOUT IT! I DO NOT recommend and I would never use Expedia or their partners ie Hotwire... unless you want to go thru what am going thou.

Stayed at the Super 8 hotel in South Jordan, Utah 6-27/7-1-18. Requested someone to unplug toilet and was told we needed to come get the plunger [which by the way in a plastic grocery bag that had holes which leaked water, plunger had dried toilet paper stuck to it]. We unplugged it but it kept plugging up. My husband removed the lid and found that the flapper was defective and would shutbut too fast not letting the excess water flush the toilet. Bottom line, we had to hold the handle until all waste was flushed and then let go. There were cigarette burn holes all over bedspread [nonsmoking room?] pink fingernail polish on blanket and telephone, which tells me the blanket wasn't changed for us. Security door on side was broke and door did not even close! Managers response was "You didn't get hurt, did you?" When I called he said "Well things go wrong and you find lots of things if you wanted to" speak to Expedia and don't call me again. He did send a very rude man to our room next day with a very large metal snake for the toilet but it wasn't plugged, he came in anyway and threw dirty water everywhere then left us to clean up. We would like at least half refund if not a full. Laundry room had 2 washers for 3 floors of rooms and one was broken! Waited 2 hrs to get a washer. Note, major basketball tournament in town and we had a full team there.

Itinerary #: [protected]

Mr Gan booked round trip from Kuala Lumpur, Malaysia to Perth, Western Australia, Australia on Thursday 19th July 2018 via Expedia USA. He booked the following flight with Malaysia Airlines (MAS).

Saturday, 21st July 2018, estimated arrival at Perth, Australia at 2:50pm, Flight number MH 125
Monday, 30th July 2018, estimated departure at Perth, Australia at 2:10am, Flight number MH 124

On Tuesday, 24th July 2018, KL GAN decided to extend his stay in Perth, Australia and I, daughter of Mr GAN, Miss Gan called up Expedia Australia on behalf of my father to get the return flight changed.

I rung Expedia Australia who told me they could not access the booking as it was booked via Expedia US, so they then transfer to me Expedia US who I then spoke to Caitlin. I told her the reason of my call that is to change the flight Monday, 30th July 2018 (MH 124) to Thursday, 2nd August 2018 (MH 124). She said she would be able to assist me and proceed to do the necessary work in the background after getting the information she needed. (I was put on hold for about 30 minutes while she try to change the flight booking which I will comment on this later on). However, Caitlin told me she is unable to help me but would transfer me to her supervisor, Mark who will assist me in rebooking the flight.

By the time, I spoke to Mark; I was on the call with Expedia USA for about 45 minutes with 30 minutes on hold. I then have to explain the whole request again to Mark who then told me that he is able to do the rebooking of the flight for a small fee, which Caitlin did mention earlier. Again, Mark put me on hold for another 10 minutes (for whatever reason is unknown to me. When Mark got on line again, I asked him if it is easier for me to just call MAS directly to rebook the fight as it is taking them up to an hour to change the flight with nearly 45 minutes being put on hold. Mark said he is able to do it and if I to call MAS direct, I will be charged more than what Expedia USA will charge me.

Finally, after more than hour on the call with Expedia USA, Mark said he has rebooked the flight to Thursday, 2nd August 2018, estimated departure at Perth, Australia at 3:50pm, Flight number MH 124. He also charged KL GAN's credit card of RM192.83 (Malaysia Ringgit). We also received confirmation email from Expedia USA to let us know that the flight has now changed to Thursday, 2nd August from Monday, 30th July 2018.

This is when our nightmare with Expedia USA starts.

As per the flight booked, my father, KL GAN arrived to check into the MAS on the 2nd August 2018 when we were kindly told by the MAS Check In Staff that my father, KL GAN DID NOT have a valid ticket as Expedia USA (Mark) did not rebook or book the ticket!

Imagine our horror that not only Expedia USA took the extra money of RM192.83 from KL GAN's credit card, we do not even have a ticket and KL GAN is stuck in Perth, Australia.

I then promptly called up Expedia USA to sort this mess up. I spoke to Jodie. I explained our situation to her and she said she would try to speak to the supervisor to assist me as soon as possible. Again, she said she will put me on hold but she told me she will put me on hold for about 5 minutes while she sorts it out for us. As true Expedia way of work, I was put on hold for 20 minutes or more before the line got cut off. Jodie then called me back to apologize, and admitted that Expedia USA did a mistake and did not staff (Mark in this case) did not do the necessary booking. Jodie also told me that they are not able to arrangement ticket for my father, KL GAN to fly on Tuesday, 2nd August 2018 as original booked but however, able to rebook him on another flight for a fee. (WOW!)

I told Jodie I do not wish to proceed with them in rebooking the ticket but will file a complaint as per this email.

Please note that my father, KL GAN was very stressed and upset regarding this as he is in foreign land by himself. Also, the waiting time to get things sorted out by Expedia USA is horrid as I spent a long time on the phone, on hold. But what really annoys me is that when comes to charging us money, Expedia USA quickly did that.

We would like a FULL refund for the flight

Good Morning,

I am writing to complain about my recent trip to the Hotel MiM in Sitges from 30th June to 7th July 2018, booked through Expedia.com.

Please bear in mind the whole time that this was a joint 50th& 36th Birthday getaway treat for My Partner, Friend and of course Myself. And, as a further treat, I upgraded our rooms directly with the Hotel, having told them that.

Upon arrival to my room, I immediately noticed that the air-conditioning outlet on the ceiling (directly above the bed)had lots of water droplets hanging from it. I asked for this to be sorted and went out to start out holiday adventure.

Arriving back to my room a short while after to unpack, I noticed the Air-con had not been touched. As I unpacked and tried to open the wardrobe, I discovered the left hand door did not open fully as there was an emergency light fitting stopping it! (When I complained, I learned that it was actually hanging out of the ceiling!) This also meant that I could not open the drawers fully either!

Standing there, trying to get in to the wardrobe, I also noticed that the carpet was damp! Not just near the bathroom but throughout the room. My friend from another room came in and confirmed I was not crazy.

The next thing that I was miffed about was the lack of space / shelves in the bathroom. A very contemporary design, however, totally impractical for a holidaymaker. Nowhere in the shower for soap, shampoo, etc……… I mean really! Soap on the floor of a shower! Disgusting!
The sink is at an angle, so nothing stays balanced on it. We had to keep our electric (thank goodness) toothbrushes and everything else on the floor!

Brushing this all off with excitement for our first night in beautiful Sitges. We endeavoured to get ready in this impractical room. Upon closing the curtains, we noticed they were too small for the window, letting in A LOT of light.

That evening, I made a complaint at reception and was told we could upgrade again (at further cost to us!) as there were no rooms at our level of upgrade available. As you can imagine, this was not an option, as we were already not getting what I had paid for.

Returning that same evening and getting in to bed is when I realised the air-con unit above the bed was actually dripping on to the bed! What with that and the curtains that did not fit, we did not sleep well!

Complained the following morning and, on my return to my room (putting the key card in the unit on the wall to allow the lights to work, which came off in my hand and dangled on wires), noticed that the solution someone had come up with was to dry off the outlet in the ceiling and switch off the air-con via the wall control. Obviously not a good solution in 30 degree heat. So we had to do with towels on the bed and a dripping noise all night as the water continually dripped on the sheets I was trying to sleep under.
Nothing had been done about the curtains, wet floor, wardrobe etc.…

On closer inspection of this room (217) we then noticed that light switches didn't work, bedside lamps didn't work and were just unplugged, not repaired.
Plug sockets came out of the wall when removing plugs, leaving them dangling on exposed electric wires.

As this trip was about my Partner & Friend, I decided to be very English, shut up, put up and try to make the best of it, so not to cause a fuss and dampen the trip further.

However, a few evenings later (of frustration and lack of sleep due to the curtains and leaking air-con) all three of us noticed that we all had to have cold showers in the evening. We brushed this off as maybe the water just ran out at that point of the evening. Our bad luck? Although dreadful for a Hotel of this calibre.

However, the final straw was having to endure an absolutely freezing cold shower the following morning!

I complained, and was informed it was fixed and would take 50 mins to get hot, but by this stage and a cold shower later, I had no further patience.

Complaining to the Hotel Manager was incredibly frustrating as he just kept trying to almost blame me! He said I should have complained earlier about my issues of which I pointed out that I had and nothing had been done! He continually made me feel like I was inconveniencing him and did NOTHING to appease the situation. But kept poking digs at me, interrupting me mid flow and defending all of the issues with pathetic excuses.

Who did this mans Customer Service Training, as I would definitely demand a refund and send him on another more appropriate course! I have worked several years in different companies within Customer Service and Sales roles, so I know exactly how to deal with these types of issues and how to appease angry people in sensitive situations. So I was completely offended to be dealing with someone who managed to do the exact opposite of what should have been done!
This could have been dealt with in such an easy fashion at the time with a little TLC However; this was beyond The Managers Skills!
He didn't even put his name in capitals at the bottom of the apology letter, instead leaving an illegible squiggle.

The fact that I had just tried to get on with it and not make a fuss but I, who is a very placid person and does not enjoy confrontation or complaining, was driven to total distraction and huge disappointment surrounding our vacation.

The Manager, clearly embarrassed, did not improve the situation by offering a bog standard corporate offer of a bottle of Cava (I do not drink it), 20 euros off the cost of the upgrade per day (really! I didn't get an upgrade. It was very much a downgrade!) And free entry to the spa for a day. (Bear in mind we were due to leave the following day) So I saw this action as a total insult!

He even checked our Expedia booking to verify. So was this action just one to shut us up, as we were due to leave? Surely you wouldn't offer the spa day to someone leaving the next day! Were is the customer service so far in this tale?!

After specifically requesting the Manager get in touch with me ASAP. He promptly left the building never to be seen or heard from again!

That evening on return to my freshly made room, I was completely horrified to find what I can only say was snot or phlegm ON OUR BEDSHEETS!

Yes you read correctly. SNOT or PHLEGM! (More likely phlegm as was darker in colour and look from the lungs rather than the nose!)

Sorry to be so graphic, but you really need to understand how DISGUSTING this was.

So a trip back down to reception only to be told no manager was present, but my room would be re made!

The worst thing, and this go to show the complete lack of empathy, understanding, customer service, care, hygiene and anyone actually giving a dam, was upon return that same evening in the early hours, I noticed the bed sheets had indeed been changed and even turned down with a lovely chocolate on the pillow……… however, there was more SNOT or PHLEGM on the top bed sheets.
Not even the same sheet as it was in a different place, different shape and colour. (I wont bore you with the detail this time).

Can you imagine having to then sleep (I Didn't) in a bed all night long questioning the hygiene and literally thinking that someone has done this disgusting act on purpose because I have dared to complain!
Was everyone laughing at me in reception because they all new about it? Was it planned to upset me further?

What sort of a Hotel is this?

My Partner and I have stayed in some of the worlds best Hotels and I get that things go wrong and issues occur that are beyond control. But serious issues dealt with in such a nonchalant and dismissive way, I have never come across!

Of course, I immediately went straight down and asked to see the Manager at reception, only to be told he was off as it was Saturday, so instead they sent the Spa Manager! The most senior person on site! (I know hilarious isn't it!)

A very polite young lady from the spa approached me who had clearly spent a long time coming to see me as she was franticly reading through some notes as to what my issues were.

I explained all my issues again and held up the disgusting Phlegm marked sheets (of which another receptionist had tried to wrestle off me to avoid further customers seeing the embarrassment) to which she apologised profusely but could not actually do anything to help me. So much for most senior person in charge!

To this day I have still not heard anything back from the Hotel and I am extremely disappointed that I now have to go down this route of filing a complaint to be reimbursed, as I did not get the room I paid for and nothing satisfactory was done to resolve this.

So to summarise my complaint: -

• Air-Con water dripping on to me in bed. (I now have a viral chest cold thanks. Good job its not legionnaires)
• Unable to use wardrobe or drawers due to "emergency light" hanging from the ceiling. (Good job there were no emergencies, as I don't this this light would have helped.
• Damp carpet floor throughout the room.
• "Blackout Curtains" Do NOT fit and Do NOT Blackout light.
• Nowhere for one to store ablution items in either shower or sink area.
• Interior lights not working.
• Bedside lights not working.
• Keycard holder hanging off the wall with bare wires.
• Wall sockets unsecured and hanging via bare wires.
• 2 x Dirty bed sheets with x 2 loads of SNOT or PHLEGM on. (Yet more chance for me to pick some disgusting dieses up!).
• Cold showers for two days in BOTH rooms.
• Lack of Customer Service, Empathy, Understanding of complaints.
• Lack of Management Present.

Please advise ASAP as to when I will receive the cost of the Holiday that has been ruined back in my account!

Lets see how you guys differ in your Customer Service skills. Restore my faith Please!

Thank you

Regards

Mr Jake Taylor
(A very disappointed first time Expedia user)

Let me start off by saying I'm absolutely furious with the service and process that I've gone through of having to book plane tickets through your website. I initially, came on your website last night to purchase two round trip tickets for my girlfriend and I from Philadelphia, PA to Denver, CO. There was an error when submitting my payment which I came to find out after several hours on the phone with customer service that this was due to the airlines not having updated the correct pricing of the flights on your website. Anyway, I was charged $342.40 when the total cost of the flight was supposed to be $582.69. I recieved no confirmation number or anything, just a charge in my account plus a $4.71 charge from expedia. They told me I would have to wait up to 3 days for the funds to be transferred back into my account. I then woke up again this morning and tried to book tickets again and the same exact thing happened. Now I am out almost $700.00 and have no flight tickets booked. I don't have the money to book the flights now due to this and have to wait to be refunded which you guys are saying can take days. This is absurd because flight tickets will only rise as I wait closer to my departure date at the end of August. I will absolutely never book ANYTHING through your website ever again unless somehow compensated for this issue that had nothing to do with the available funds in my bank account. This is entirely between expedia and the airlines associated with the flights I attempted to book. One was through Spirit Airlines (Departing from Philadelphia August 29th @ 4:50 pm) and the other through United Airline (Departing from Denver August 2nd @ 10:06 am). I have already been on the phones with Expedia, United Airlines (which the $342.40 charge was listed under in my bank), and my bank account for several hours and have no intention of having to do that again. You guys need to make up for this in some way because this is absolutely unacceptable. Now I don't have to appropriate funds in my account to book anything so I expect that you guys will book my flights for around those same times on you!

Thanks,

I ordered a car in Guatemala Aurora airport 1/7/18-7/7/18.
I got order confirmation # 38573839US3.
The payment was $239.97 to pay at time of rental and $77 for collision damage that you already charged my credit card. I mentioned in the order the flight details ( I arrived from Newark ).
We (3 adults) arrived to the desk of Budget in Aurora in a delay of 15 minutes. It was closed and nobody was there.
The desk of Hertz was open and we were forced to hire from them in a double price - $484.48.
I demand the difference between the charges - $244.51 and also the $77 that you already charged me. The total amount is $321.51.
I send you a mail in 1/7/18 and 16/7/18 to [protected]@expediamail.com but got no answer!
Thank you
Nissim Gibri

Hello,

My name is Alessandra Montano and I'm writing because something horrible has happened to my family. My brother, Daniel Montano, and I were planning to go on a trip from Puerto Rico to Chicago to visit my sister for her birthday on August 23. The flights were booked super early to ensure the best rates. Daniel and me would be flying to Chicago on August 18 and returning on August 26 along with my sister, Gabriela. Excited for our first travel together, we made millions of plans, thinking nothing in the world would prevent us from this amazing adventure, but everything changed about 2 weeks ago when my sister tried to suicide...

You just can't imagine the pain and suffering this has brought upon my family. We are fortunate that her attempt failed and we were able to book an emergency ticket to get her at the hospital and bring her back to Puerto Rico. But now we are left with bills and more bills and tickets that we can't use because we need to keep close attention to my sister. The one way ticket to Chicago for 2 already cost us $2, 000 because we were booking under 24 hours and I don't even want to tell you the cost of the hospitalization.

I'm not asking for anything on events that already happened. I'm just asking if we could please waive the cancellation fee from Daniel Montano and Alessandra Montano accounts, so we can get a little weight off our shoulders. Any little help we can get here and there is a lot of help from our perspective, since we are already carrying a lot more than we can take. Alessandra Montano's itinerary number is [protected].

America Airlines was already kind enough to waive the fee for cancelling all 3 tickets and I'm now awaiting United Airlines response and Expedia as well.

Hoping for the best,

Alessandra

I am needing to get refunded for my candalwood hotel in independence mo. I showed up on my checkin date July's 27, 2018 and I was unable to give them a card so that they could charge for the incidental fee. I wound up driving 5 hours back home that night. I mad the reservation a month in advance for my wife's 40th birthday. It was a bad experience.