Hello, I booked a flight on September 7th 2018 with Expedia: Itinerary #
[protected], Confirmation WVYMPL (Alaska Airlines), Ticket # [protected]. On the next day as book I noticed that I had been charged twice for the ticket. I called and was told that they fixed the error. They said my new information would be Confirmation # WOBVLY, Ticket # [protected]. The same day, I had a miscommunication with my family regarding who was booking the ticket, so my sister accidentally booked the same flight for me through the site Cheap Tickets. When we discovered this, she immediately canceled the reservation she had made (and got a refund) and I kept mine through Expedia.
When I arrived at the airport this morning, I was told that I had no reservation with Alaska Air. I tried both confirmation numbers and was told they were canceled. After being on hold with Expedia and passed around for over an hour (missing the flight), I was told that my booking was canceled back in September "because of a double booking." They said it looked like the airline had canceled it. I didn't know that this had happened and had no way of knowing. I certainly did not cancel my booking, and I had absolutely no idea that even COULD happen. Can an airline simply cancel based on two passengers with the same name (booked through two completely separate sites), especially when one was canceled just a few minutes after booking? What if that hadn't been me. And how are passengers not notified when this happens? I know that the airline canceling is out of your control, but notifying your customers of a change in their itinerary is absolutely part of your responsibility.
The agent on the line argued that I should have seen the refund on my credit card, but the refund did not post for quite a while and I had assumed that any refund on my credit card was from the original double charge, NOT from a complete cancelation of my whole reservation. I did not receive any email from Expedia or the airline about the cancelation. This is completely unacceptable. Because of this complete failure to communicate with me, I was forced to rebook a last minute flight which was a huge financial hardship, but still needed to be done since I needed to get home unfortunately due to a sick family member.
I feel outraged that I had evidence of a purchased a ticket with a solid confirmation number, had spent all of that money, and missed the day of work only to find out about the cancelation 2 hours before I was supposed to be in the air. There is no excuse for this. I needed to be contacted if something changed in my reservation, especially if I had not been the one to make that change. Even if I had made the cancelation myself (which I didn't), I would have received a confirmation email.
Also, when I was on the phone with Expedia I still didn't get clear answers on how the double booking happened-- if it was from my sister's accidental charge or from the mess up with that double charge from back on September 7th. So I'm still even slightly unclear about how this happened, but this is the best that I understand it. I know this is all confusing, but what I know for sure is that I should have been notified back in September by Expedia when Alaska canceled my ticket so that I had time to rebook and did not find out on the day of my flight.
Ideally, I would like a reimbursement for the difference in the two tickets.