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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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11:18 am EDT
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Expedia Buying insurance and not getting my money back

I purchased tickets on American airlines through Expedia months ago. When it came time to check-in I see that flights were changed, and I could not make those flights and when speaking to customer service with Expedia she told me I could be refunded for those flights because the airline changed things.

Flight was RDU - Nashville TN the 6th of Oct

But our return flight I cancelled as well because we ended up not going.

Flight was Nashville TN- RDU the 10th of Oct @ 2pm

I purchased the insurance on these flights because my husband is in the military and thing change so much and I would like my money back not these airline credits.

Itinerary # [protected]

Thank you for your help!

Desired outcome: I would like my money back

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4:23 pm EDT

Expedia Expedia/agoda

I arrived at La Playa Carmel Hotel on Thursday Oct 6, 2022. I booked two nights, stayed only one. Our room was dirty. The carpet smelled like urine and was wet, our sox were wet. We asked to move to another room, they did not have one on the bottom floor to accommodate my 75 year old husband or our 10 yr old dog, both have arthritis, no elevator, we needed a bottom floor.

They had one room, did not fit our dog crates or our dog bed, we moved our all of our things back to the original room and had to sleep in it. The manager Ian told us we would not be charged, our check-out shows no charges. Went home and found out Agoda/Expedia only refunded one night. WE ONLY STAYED ONE NIGHT. We spent two hundred dollars on gas to get there with a six hour round trip. I have been on the phone with the La Playa's three managers: Ian, Robert and Brett Bird. I have been assured that a full refund is underway, but it is not. Agoda keeps sending me taunting emails stating that the hotel refuses to refund the second night. It's a lie. I have been in touch with that hotel every single day since returning from this trip and there is no reason whatsoever that the entire refund hasn't been credited to my American Express Account. I have contacted Amex and I am documenting all correspondence for the last week. I cannot believe this is happening to me. I will tell everyone on face book, instagram and tiktok not to use expedia because of what they are allowing agoda to do to me. This is harassment and abuse and extortion. This company should be disolved, it's nothing but a criminal enterprise and i'm contacting a lawyer because I am furious at the absolute abuse I am suffering at thehands of expedia/agoda.

Desired outcome: ALL MY MONEY REFUNDED TO ME RIGHT NOW! THE SECOND PAYMENT OF $590.33 BACK ON MY AMEX CARD IMMEDIATELY OR I AM SUING IN SMALL CLAIMS COURT AND FILING COMPLAINTS WITH THE CA ATTORNEY GENERAL AND THE FTC. YOU ARE BREAKING THE LAW.

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5:54 pm EDT

Expedia Motel charge

Reference: Reservation for RC Hengl

Comfort Inn Ft Collins North

Expedia Itinerary #[protected]

Comfort Inn Cancellation # [protected]

A room was books thru Expedia for a one-night stay, on Oct. 10 2022, at the Comfort Inn North in Ft Collins CO. Expedia posted a charge of $93.35 to my credit card on Oct. 7th at the time of booking for the full amount quoted on their web site for the room. On Expedia’s web site the room was listed as pet friendly.

Upon arriving in Ft. Collins and attempting to check in I was informed that I would be required to pay a $25.00 Pet Fee and an additional $25.00 because my dog was over 25 pounds. When I informed that that that was not listed on the Expedia site; I was informed that I could pay it or my reservation would be canceled I refused and they cancelled the room, Ref: Cancellation # [protected]. I requested a refund for the room and was informed that was not their problem and to take it up with my ”Third Party Vendor” Expedia. Nice way to tell you to go pound sand and don’t book thru Expedia.

I dispute the validity of the charge and request an immediate refund to my account. The la Quinta motel next door was the most pet friendly I have had the pleasure of staying at.

Desired outcome: Refund credit to credit card

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10:58 am EDT
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Expedia Airline ticket refund request

I purchased a ticket (booking number [protected]) during the afternoon of October 10th and paid by my VISA debit card. The ticket was to fly from Maputo, Mozambique to Lusaka, Zambia return - leaving early morning on the 11th and returning on the 18th.

I did not receive the confirmation or invoice before leaving for the airport early in the morning. Once there I was told there was no booking for me. I then had to purchase another ticket directly with Airlink, South Africa.

I have since received the confirmation mail and invoice and would very much appreciate you refunding my US$ 814.00 without delay.

Thank you,

Dinah Haslimann

Desired outcome: Please activate a refund soonest.

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2:46 am EDT

Expedia Flights

We had booked a trip to Las Vegas from Athens, Greece through Expedia. The trip itinerary was Athens-New York, New York-Las Vegas and the same for the return. When arrived in New York we received a text message to check our emails as there is a change in our flights and a response is requested. We checked our emails and saw an email from Expedia (only) that said that the airlines changed our flights and in order to get to Las Vegas we had to go through Salt Lake City and travel in couch (instead of business that we had booked for the whole trip)! The email was clear that we only had two options. Either go to Salt Lake City or cancel the trip! And all this 1 hour before boarding to our original flight from NY straight to LV! We panicked of course and got really confused and frustrated! What the hell was that and why they made this terrible last-minute change? In the meantime, we receive an email directly from the airline that informed us that our (original) flight will be delayed for about an hour. Just that. No changes. Nothing else! So, we had to rush to the airline's counter to see what is going on! The airline knew nothing of this Salt Lake stopover and said they did no such thing. Our original flight was still on and we were still its passengers! So, you understand our confusion... As we needed time to clear all this up, then, we had to run to our gate in order not to miss our flight! All this made our travel experience just terrible and never wanting to book via Expedia ever again! What a misleading email, they sent! And when I talked to Expedia, they said that this email was just a proposal as our flight was delayed! So, they propose to arrive in our final destination 2 hours later than the original flight (with the delay)! I told them this does not make sense and additionally, the email mentions nothing of just a suggestion! It was very clear that we had no choice! The admitted in the end, after my insisting, that yes, the email is not as clear as it should be, but still, it is not their fault! I've asked for a compensation for all this trouble. No reply yet, but I do not believe I will get any...

Desired outcome: Partial refund at least as a compensation for all they caused!!!

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4:27 pm EDT

Expedia Contract / emails do not mean nothing

I cancelled a reservation weeks before I would have owed some of my deposit per the "contract language" on the Expedia web site. Upon cancellation I immediately received an Expedia email stating my full deposit would be returned. Next day I get a partial return from the property owners. I ask Expedia to investigate, and they call the property owners who they charged me an administrative fee and do not do 100% deposit refunds at any time. Expediate told me too bad, I need to argue with the property owners. Expedia brings zero value added, they are just a middleman - con man front for customer service. I was put on hold for 90 minutes when I asked to talk to a supervisor, and I hung up after being on hold for 90minutes (yea stupid me thinking there is someone there who helps the traveler. From now on I will never use Expedia

Desired outcome: Refund me the rest of my fully refundable deposit ($72.30)

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8:59 pm EDT

Expedia reservation not fulfilled

i made a reservation for a king bed double room (not 2 king beds - but 1 king bed, and a couch/sitting area) at quality inn & suites for the dates 9/30 - 10/2. i paid in full.

when i got to the hotel i discovered that i was given a double queen room. i called john at the front desk who told me the only thing he could offer was a king smoking room. this was unacceptable. i showed him the reservation on my account page at expedia and he said expedia messed up, they do not offer the room expedia shows in the quality inn room choices that i reserved, and he was not in a position to offer a refund. (expedia uses the term double room - quality inn uses the term efficiency room from their website) i contacted expedia immediately - of the 2 agents i spoke to both used the same scripted answer to say that the hotel was firm on its cancellation policy and that i could not receive a refund. and “sorry”. it is obvious that expedia does not have customer protections in place when hotels fail to fulfil a reservation. this was clearly a bait and switch type of situation and i have been ripped off.

Desired outcome: refund of entire stay. i had to make a reservation at a different hotel as a result of this issue.

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6:25 pm EDT

Expedia Rent a car

We rented a car through the Expedia website, using Sixt car rental; we booked on Mon, Sep 26 - Thu, Sep 29. The amount that was given to us by Expedia was $224.94. Unfortunately, when we arrived to pick up the car on Sixt, they said they didn't have this car available and weren't responsible for Expedia's mistake. The only vehicle they had was a Cadillac Xt6 that went for $447.63, which we had to take because it was almost midnight, and my whole family had to leave because of Hurricane Ian, and we had no choice.

I want the difference in the amount paid because Sixt Rent a car said they are not responsible for Expedia's error.

I tried contacting Expedia customer care to refund me my money back, but I can't talk to them.

Confirmation #[protected] and the Itinerary # [protected]

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2:23 pm EDT
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Expedia Itinerary #: [protected]

On September 30 we arrived by car at the Barrington Hotel in Halifax. The road was under construction.

Expedia sent a message from the hotel about how to navigate the streets but I did not receive it until we were here. The Expedia ad for this place said it had valet parking. Apparently they haven't for 3 years and Expedia had been informed.

Parking was in a separate building with a complex path to return to the hotel lobby involving stairs as well as concrete floors and an elevator. John has COPD and had to use his rescue inhaler twice getting to the lobby. I have had knee problems for years but, as long as I don't lift and carry anything too heavy I'm fine.

Today we are still recovering.

I did phone from the parking garage but the young woman at the front desk did nothing to help us.

However it was misleading advertising from Expedia that caused the situition.

This situation was caused by Expedia according to the Hotel manager

Desired outcome: An apology. An explanation. Tell me what actions will stop this happening to someone else.

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12:15 pm EDT

Expedia Expedia Hotel Double Billed Reservation

For The Oread Hotel in Lawrence, Kansas the itinerary for a visitor was charged twice on the depts Visa Card. We have typed in the last 4 digits of our card that was used for the reservation as well as the itinerary numbers, which is the same for the double charges and the search engine on Expedia.com does not recognize either of the numbers, even though the visit is set for this October 2022 and has been finalized, but, our department of Sociology is being billed twice for the room when we should just be charged an extra 14.99 for the reservation request.

Please email me Jan Emerson at [protected]@ku.edu to assist me or our Office Manager Bethany Engel at [protected] or [protected]@ku.edu so that I can get our Dept Visa Card reimbursed for the amount of $314.99.

This itinerary number that has been double billed is: [protected].

Desired outcome: Need reimbursement to Visa Card for Dept of Sociology, University of Kansas, Fraser Hall, 1415 Jayhawk Blvd. Dept. was double billed for a stay at The Oread in Lawrence, KS. This itinerary number that has been double billed is: [protected].

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11:07 am EDT
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Expedia Hotel room

My family and I have used Expedia to book all our vacations for many years and we have not had any issues until this recent trip. My wife, our 2 kids and I recently booked a 7-night stay at La Quinta Inn and Suites in Virginia Beach (Itinerary # [protected]). There were numerous listings in Virginia Beach on Expedia. The reasons we chose La Quinta were based on the price and amenity information listed on the Expedia website. Expedia listed this particular La Quinta as having on-site laundry, housekeeping services, indoor pool and fitness room. My family and I intended to make use of all of these amenities. Upon arrival to Virginia Beach, we check into La Quinta, as per our Expedia reservation. It was late in the evening and we all headed to our room. When we entered the room, there was a green sheet of paper on the desk with guest information. This paper indicated that there were no on-site laundry services and no housekeeping services. After calling the front desk to inquire about this, we were also notified that the hotel was undergoing some construction and remodeling and that there was also no indoor pool or fitness room available for guests. It was late at night, so we got settled in our room and figured we would look into the situation further in the morning. Upon further review, we noticed a stain on the floor leading to the bathroom and another stain on the lower hinge of the bathroom door. We were not sure what these stains were, but after less than an hour, we were sure that we would not be spending a week at this La Quinta. We promptly checked out in the morning and booked another hotel (through Expedia) for the remainder of our 7-night stay. Once we were settled into our new hotel room, I contacted Expedia and spent several hours of telephone discussions and online chatting dealing with Expedia representatives to obtain a refund on the original trip that we booked at La Quinta. I spoke with several people and was given various/inconsistent answers regarding my refund request. One Expedia representative attempted to negotiate a refund with La Quinta while I stayed on hold. He was able to negotiate a partial refund, but he stated that there was not a hotel manager on-site at the time and that was all he could do at that time. I stated that I would call Expedia back in the morning. The next morning, I attempted to call Expedia, but there was a significant hold time, so I enter the online chat on their website. An Expedia representative told me (via online chat) that there was nothing more Expedia could refund me and that if I wanted a full refund I would need to contact La Quinta directly. I thanked the representative and immediately called La Quinta. The La Quinta manager was able to find my family’s booking and said that they had already refunded as much money as they could and that since I had booked through Expedia, I needed to contact Expedia directly. I thanked her and immediately contacted Expedia. I was told by Expedia representative Jennifer that Expedia had done as much as the could and that it was up to La Quinta to make things right and that if I wasn’t satisfied I could dispute the charges with my credit card company. Basically, Expedia and La Quinta are blaming each other for this situation and my family and I are out $760.69 for a one night stay at a dirty, misrepresented room. As a long time Expedia user, I am calling for Expedia to stand behind their customers and make this right. We are not spending $760.69 for a one night stay at ANY hotel, let alone a sloppy, rundown La Quinta. Please resolve this issue and refund us in the full amount. Thank you.

Desired outcome: Please issue a refund.

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10:42 am EDT

Expedia Flight credit promised to be refunded

I hav made numerous calls, and I was told I could have a refund as well as gift the flight which was orignally supposed to be round trip and they changed it to ONE way. It's $509 for the orignal round trip, and I have no need to go to Ohio nor any need for a one way to any destination. I simply want the refund promised from a previous phone conversation as Expedia connot be trusted nor do they follow through. They are trying to scam me into paying more to avoid simply giving me my refund. The reality is what will happen that too will fall through leading to more money wasted needed to be refunded. So, Expedia, do the RIGHT THING: REFUND THE $509.40 TO MY CARD INSTEAD OF ATTEMPING TO FORCE ME INTO A FLIGHT I DO NOT NEED OR WANT.

INTINERARY # [protected] TO HEATHER M. MINTON AT 28106 LAYTON RD LAUREL DE 19956

Desired outcome: A REFUND OF THE CREDIT FROM OVER A YEAR AGO $509.40 ON TRIP INTINERARY #[protected]

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7:03 am EDT

Expedia No car despite reservation

I take one vacation a year in September as an anniversary gift to my fiancé. This year was Las Vegas. I booked a flight, hotel, and rental car for 5 days all at once in February.

September comes we get on the plane no problem, get to the car pick up place at midnight when the plane landed and they tell me they don't have any cars. No cars? How can that be? I booked my car 8 MONTHS in advance. All they could say was "it's a busy weekend" "come back tomorrow". Excuse me. It's midnight and we are in a place we've never been before with no car that we need for 5 days. I walked to a different car rental place in the same building(in hopes i could get one from somewhere else) but they also said they had no cars. So we got a taxi to the hotel. Check in to the hotel, no problem. So my reservation made 8 MONTHS in advance was easily honored by the airline and hotel somehow the car is not? We wake up the next morning at 5:30am and call the place the car was supposed to be at. All they can tell us is that they have no cars and that they can't do anything because i booked through a 3rd party so i would have to call them. So we call Expedia because that's who i booked through. How or why the car place has no responsibility for the fact that they personally did not have a car for me makes no sense. To me if i reserve a car it should be in the lot off limits until i pick it up, otherwise what's the point of reserving one? Also if i didn't get it who did? Someone who booked it a week ago? A month ago? Someone who just walked up? A reservation made 8 MONTHS in advance should be priority if you ask me. Oh not to mention i NEVER received any kind of email or text about there not being any cars. The flight emailed me and texed me days before. The hotel emailed me days before. The restaurant i had reservations to emailed me, but no heads up at all for the car.

Ok so we call Expedia tell them the issue. It's a bunch of I'm sorry we can refund you. Well a refund is all good and well except for the fact that i still need a car for 5 days. We were supposed to drive to the grand canyon our first day and the hoover dam the second. We had a concert to go to the third day and dinner reservations for the fouth. The fifth day we were to use the car around town after checking out of the hotel at 11am until our flight at 9pm. Okay so im talking to the Expedia guy and i tell him i need a car regardless. Low and behold he says he found me a car. No way! He says it's close by and i can get it that day. So he asks if i want a refund again. I said "you can give me the refund as long as you promise once i get to the car place they have one" he said "yes ma'am they do" i said "ok". He sends me a conformation, we get a Lyft ride to the car place, walk in, show our reservation, and that guy says they don't have any cars. What? The Expedia guy just told me you had a car and reserved it. Nope not the case. This guy proceeded to tell me that Expedia keeps making reservations for cars they don't have. By the time our conversation was over this car place had 58 reservations all from Expedia with no cars to give out. How? How does a company get to tell people 8 MONTHS ago they'll have a car when they won't? How can a company keep booking cars for people when there are no cars? Don't they have the insight? Isn't that way we use them, so they find a car and make sure it's there? So we left there by another Lyft back to the hotel. Did i get a refund? Yes. Did we get to do what we had planned to do for 8 MONTHS? NO! No grand canyon no hoover damn. We are not rich. I save all year for one trip. We won't be able to go back and see these things. On top of that we walked everywhere we went or got lyfts. So i spent a bunch of money on rides i wasn't prepared to pay for and we walked miles and miles almost every day. Just imagine if our hotel wasn't 5-10 min rides to everything. Just imagine if we were older and couldn't walk. What if we weren't in decent shape and couldn't walk? What if we had kids and had to have them walk everywhere? We never would've made it. We walked to and from the strip one day. We walked to and from the concert. We walked to and from the strip another day and back the night of the dinner. Then on the last day when we checked out at 11am because we didn't have a car we walked to and from the strip again and sat in the hotel lobby for hours until we got another Lyft to the airport.

Some will say "atleast you got a refund" and i agree i am happy i got a refund, but duh! I never got a car so i should get a refund. But the refund didn't do anything for our trip. The issue is the fact that I made the reservation for the car almost a year in advance and it wasn't there. The issue is no one did anything in the moment to help me. I was left in a place i don't know to just figure it out and when i took the initiative to do so Expedia lied to me again by saying they got me a car when they didn't. The issue is that Expedia was allowed to give reserved cars away and leave people high and dry (there were about 10 people waiting for taxi's the night i went to pick my car up) all of which were told the same thing. The issue is Expedia was allowed to keep booking cars to different car agencies when there were no cars. What about the 58 people the 2nd car place had to tell after me that were told there weren't any cars? How is this possible and why is it okay? At the end of the day a reservation is a reservation.

Do you make a reservation at a restaurant and when you get there your table has been given to someone else? No. Do you make a reservation at a hotel and when you get there someone else has your room? No. Do you reserve a cabana at an amusement park or a picnic bench at a park and when you get there they're all taken? No. It's as simple as that and that's the moral of the story/situation. I made a reservation 8 MONTHS in advance and everything was available except the car. I can't tell Expedia what to do but i know anyone that works there wouldn't want that to happen to them and a refund doesn't suffice for the experiences we missed out on because they didn't fulfill their duty and do their job by providing a car that was paid for and reserved well in advance.

Desired outcome: I can't tell Expedia what to do other than what if that happen to you? Do what you think is right.

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4:43 pm EDT
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Expedia Budget Car reservation via Expedia

This is about my budget car reservation on Sept 21 In Frankfurt.

It was confined by Expedia AND then I checked in online a few days before at Budget and it was confirmed to by them. I have their email still.

When I arrived at the car rental place after spending €33 on a cab car was not available ie re-leased to another person. Plus another €35 to drive back to FRA airport to book another car now more than TWICE AS EXPENSIVE.

Desired outcome: Compensation for 2x cab fare plus price difference of about $500

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Update by TommyBoy88
Sep 23, 2022 4:44 pm EDT

Confirmed .. not confined

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10:00 am EDT

Expedia Cancellation Charges

To whom it may concern.

My account is [protected]@yahoo.com.

I write in reference to my booking at Rowhill Grange Hotel & Utopia Spa booked between 20 – 22 Sep. 22. Confirmation: MD29912524

Expedia itinerary: [protected]. I am seeking for the refund of the cancellation fees unjustly taken from my account. Instead of circa £148 that I should have been charged, I have been charged £364.80. I am therefore asking that, in the minimum, the excess charge should be immediately refunded.

I will also like to draw your attention to the chat I had with both your virtual assistant and your in-person agents over this same period. Finally, I will like to reference a returned phone call from your agent to me on Wednesday,, 21st September, 2022 at 11:49am GMT. These will give a full picture of the events that has transpired on this matter.

The Background

On 20th September, via the online chat, I started the process of cancellation of the reservation, having found the hotel to have being sub standard and not meeting required standard.

In my interaction with your online virtual assistant, I advised that I wanted to cancel the reservation and was advised of a charge of £148.50. Thereafter, I was given three options of which I selected the contact agent option and immediately advised the agent, Michelle, of the request to proceed with the cancellation.

Without personally requesting waiver or even referencing one, Michelle advised that she would contact the hotel to try and waive the charge of £148.50. She was unable to conclude the process as she couldn't reach the hotel. She advised that she had escalated and all I had to do was to hold on and await feedback from Expedia. At this time, my expectation was that I would either get full waiver or get charged circa £148.50 since the request for cancellation was already submitted and was being processed.

To my surprise, the following day, I noticed a full charge of £364.80 on my account. I immediately sought to contact Expedia, believing this was a mistake. On reaching out to Expedia, I was advised by all the agents I spoke to that I had to be charged such because I cancelled. All my explanation on the sequence of events and how it's unreasonable to have being charged double what i would have being charged in the first place seemed to mean nothing to the agents I spoke to. I am not even sure they understand the significance of this matter.

I pointed out to them that at the time of cancellation, the advised cancellation charge was £148.50 and not £364.50 and that it was the agent that offered to seek to waive the cancellation fee. I explained that I do not understand how I am being penalized for a cancellation process I initiated on time but which was delayed by Expedia.

While Michelle had the best intention which I fully respect and appreciate, I do not understand why we are here where I am being charged full fee when I should only have being charged the day rate.

I am therefore escalating this for a quick resolutions.

Resolution.

I will therefore like a full investigation on this matter as I am sure it will be discovered that had Michelle proceeded to cancel at the time of my request, the only charge I would have had to pay was £148.50. I therefore do not understand why I am being double charge for something that was out of my control.

I look forward to expedited investigation and resolution.

Please feel free to call me if you require further information.

Many thanks.

Ade

Desired outcome: I will therefore like a refund of the excess charges, in the minimum.

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4:04 pm EDT
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Expedia Vacation package to puerto rico

We purchase a vacation package to Puerto Rico on 09/07/22 total amount of $1,421.96. Which try to get our money back because of the Hurricane Fiona, which is natural disaster, the island was closed. We couldnt get anyone to refund us the monies no one would help us to resolve this matter. Expedia play games, stating that will get back to us keep hanging up and saying that we need to get confirmation from the airlines and hotels. Yet when try to do that hotal and Airline state they didn't received any payment for this at all. All we want is out money back that we paid upfront which is the $1,421.96. We did not plan on natural cathasthropy, why shoud go a place where we will endangerour our lives. I need your help with this, thank you.

Desired outcome: want full refund of $1,421.96

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Update by Orlando - Gia
Sep 20, 2022 4:00 pm EDT

We purchase a vacation package to Puerto Rico on 09/07/22 total amount of $1,421.96. Which try to get our money back because of the Hurricane Fiona, which is natural disaster, the island was closed. We couldnt get anyone to refund us the monies no one would help us to resolve this matter. Expedia play games, stating that will get back to us keep hanging up and saying that we need to get confirmation from the airlines and hotels. Yet when try to do that hotal and Airline state they didn't received any payment for this at all. All we want is out money back that we paid upfront which is the $1,421.96. We did not plan on natural cathasthropy, why shoud go a place where we will endangerour our lives. I need your help with this, thank you.

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4:00 pm EDT

Expedia Canceled flight with Aegean Airlines via Expedia

Hello,

I went to Greece this summer with my family. We were six (6) individuals. At the time that I booked my son's return flight, from Paros, GR to Athens, GR and there were no seats available with the rest of us, so I booked him on a later flight.

Alas, we found out there was space on the same flight as the rest of us, so I canceled the flight and rebooked him to join us. My refund/credit is still pending and I have no idea how to proceed. I called Expedia this summer and they said they would honor strictly a credit which I was fine with.

Here I am today ready to book my next flight, and no credit. Today I called again and they washed their hands in saying, it's with the 2nd party being an agent called Travelfusion. They too washed their hands and say it falls with Expedia.

Expedia also told me to deal with Aegean Airline but I DO NOT WANT A CREDIT WITH AEGEAN AIRLINE. I want my credit with Expedia as they are the source I used and continue to use regularly.

My son's flight reference was: with Expedia was: [protected] under the name Thomas Plamondon. The Aegean agent cancelled the Athens to Paros flight (on June 15th 2022) under the reservation 4J7K6D. (since Thomas was flying with the TB7UR9 reservation code with Hahn Air Systems.

Kindly look into this matter.

Frustrated,

Francois Plamondon

Desired outcome: I want a credit with Expedia in the amount of $357.59 CDN dollars.

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3:28 pm EDT
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Expedia Hotels.com

I am a gold member of Hotels.Com and I travel frequently. I have been booking through Hotels.com for over 10 years and never had any issues at all. On September 7, 2022, I arrived at the Hyatt Place Corpus Christi at 6:00 PM and was told by a man at the front desk he did not have a reservation for me. I presented him with my reservation number [protected]) and he said it was not in the system and I should return in an hour. I returned at 7:00 PM and he said he still had no reservation for me and I should go to dinner. I returned with my wife at 10:00 pm by this point we are upset and demanding some sort of explanation. He told us it seemed as if we were drinking and if we did not leave he would call the cops. I left and got another room somewhere else. When I called Hotels.Com to get a refund and an explanation they called the manager of the hotel who told them I never showed up and never called to cancel so they would not issue a refund. This is not true and I feel as though someone is being dishonest about the whole situation. I feel I am owed an apology and my money back at the very least. If I do not hear back from you I will seek legal action against Expedia and Hyatt.

Tim Bentley, [protected]@pyramidatx.com, [protected]

Desired outcome: Full Refund since I never stayed there.

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11:11 pm EDT
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Expedia Hotels.com

I booked rooms for a conference in Vegas. I thought I was booking Tahiti Village Resort, I booked Tahiti Resort, Realized right away within minutes. The hotel will not allow a cancellation. I am sure they know people miss book because of the name. Hotels.com should help me get this cancelled.

I wont be booking with Hotels.com anymore and I will dispute the charges and explain what happened to my credit card company.

Desired outcome: I want my trip cancelled. I also applied for a hotels.com cc to get 150 off the booking. I want that 150 applied to a different hotel. Hotels.com Itinerary [protected]

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11:03 pm EDT

Expedia No refund after hotel room usage denial

I am a retired senior, who is traveling from Ontario to BC to visit my son, with my small pet dog. I utilised the Expedia app to find a hotel in Winnipeg, Manitoba that did not seem to exclude pets (I did not see it in the fine print). When I arrived at 12:30 am on Sept 13, after driving all day, I was told that I would have to leave my dog in the car overnight, or forfeit my payment for the room. This hotel is in an undesirable part of town, with a loud bar, and I would not leave my dog alone in that environment. The desk clerk told me that I could only obtain a refund via Expedia, as that was how I booked the room. The hotel is Grand Royal Legacy, 44 McPhillips St, Winnipeg, MB R3E 2J6, [protected]

Desired outcome: Refund for cost of room

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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