Exoticca Travel review: Avoid Exoticca at all costs

4816
Never book with Exoticca - nonexistent customer service
Review of Exoticca
Reviewed today
Avoid booking with this company at all costs. Once they have your money they are totally unavailable to fix problems or issues. I've learned an expensive lesson and wish I'd seen more reviews before booking (kicking myself because I've travelled extensively independently, never with a tour company). I'm off to Morocco with them in December (booked in September). Just got the hotel confirmations two days ago and researched them. I'm a bit appalled - reviews of black mold, dirty sheets, dirty towels, uncleaned rooms, break-ins, double-keyed rooms, etc. I've been trying to get my hotels changed with no luck, even when offering to upgrade my category and pay. The response has been 'you can't change less than 60 days out.' Well, I only got the information 50 days before the trip which makes that impossible. They have absolutely no complaint resolution process (now I know why) and staff can't/won't escalate. Please please please save yourselves the stress I'm dealing with and take your money elsewhere. Will NEVER book with them again and will counsel everyone I know to avoid them as well.