Exoticca Travel review: Do not book with Exoticca customer service and contact is terrible

I have had nothing but problems since booking my trip 3 months ago and I have not even left on the trip. Purchased cancellation insurance and they would pay me less than half of the 7K. Absolutely no response from multiple forms (6) requesting assistance. My trip of a lifetime is a NIGHTMARE so far. I finally connected with a live person I tried to escalate to a supervisor and the response was (our Supervisors do NOT speak to customers) WTF kind of response is that? So there is not conversation or escalation path everything is done via keyboard...