Exoticca Travel review: Flight cabin not as purchased – departing 11/3/2016

What I purchased: On September 28, I requested a business class upgrade on a 9 day Egypt trip departing 11/3/26. Ref booking US-EX2026571829 Your agent told me she could provide business class outbound and economy plus return. I agreed and paid on that basis. That evening, your WhatsApp AI agent confirmed in writing that I have business class outbound and economy plus return (screenshot attached).

What my reservation shows: Economy plus from Los Angeles to London and economy from London to Cairo, and the same on the return. This is not what I paid for.

What I have done: Over the past 13 days I have called and spoken with three agents. I was told each time that the matter is "under review." I have uploaded screenshots of WhatsApp chat with your AI agent Atlas which confirmed my business class outbound and economy-plus return Nothing has been resolved, and my departure is less than three weeks away.

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