Exoticca Travel review: Flight was changed the day before the trip and I was not notified.
Replied
Flight from Chicago to Aman (Turkish Airlines), Flight code TK0186, business class to leave Chicago at 11:50 AM on Nov. 7. On Nov. 6, I tried to check in online at 12:00PM, and my flight code was not accepted. I called Exoticca, who booked the flight, and they sent me a new itinerary. My new flight was leaving at 8:20PM and the PNR was 2OQ5PO, and it was in economy. I have called and had an online chat, both very time consuming (aprox. 2:00pm to 5:00pm) and I got no resolution. I am waiting for them to contact me and it is 5:30pm/
Desired outcome: I want to be reinstated to business class
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According to our records, our Customer Service team has assisted you with this matter, apologized for any inconvenience, and informed you that we have initiated the refund process on your behalf.
If you still need further assistance, please reply to the email we sent you on November 8th, which remains unanswered as of today.
Regards,
Exoticca
This complaint has been resolved automatically due to user's inactivity.
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