Menu
For Business Write a review File a complaint
Emergency Assistance Plus Customer Service Phone, Email, Contacts

Emergency Assistance Plus
Reviews and Complaints

www.emergencyassistanceplus.com

Learn how the rating is calculated

2.1 11 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Emergency Assistance Plus Reviews 11

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus It's a scam

It's a scam. They used a third party to send Mom, with dementia, their deceptive scheme and she paid them thinking it was a bill and not a scam. Got the renewal some weeks ago, called them up, on hold for nearly an hour, spoke with someone who made me jump through hoops and refused to tell me what services they provide. I jumped through all the hoops (because you aren't getting over on me!) and called back today. They hadn't even processed all the paperwork the first operator had demanded. Having read the countless terrible reviews of them here, I started off in a bad mood and made sure they knew it could get MUCH worse. The only reason I give one star is that the operator I got today DID actually help me (without the requirements the first had demanded, by the way) cancel the subscription Mom didn't even know she had signed up for. I'm going to go back and promise to expose the entire scam unless they give me Mom's money back as NO ONE NEEDS TRAVEL INSURANCE IN THE MIDDLE OF LOCKDOWNS. Scammers like this live to exploit seniors. Fight back or these lowlifes will drain you dry. PS. The bill said they are based in Pasadena CA but the fax number (the first operator had suggested I snail mail the paperwork she lied she said she needed to try to charge Mom's card again while the stuff was in transit) was Phoenix so they're evading and avoiding.

Read full review of Emergency Assistance Plus and 4 comments
Hide full review
4 comments
Add a comment
H
H
Hoot B.
Skokie, US
Verified customer This complaint was posted by a verified customer. Learn more

EA+ left me stranded in Brazil. They denied my claim with a smile. Will not be renewing. Much better travel insurance companies out there. Your credit card may have better coverage than EA+ for no extra charge!

M
M
M. Lubowitz
Verified customer This complaint was posted by a verified customer. Learn more

I just noticed a $149 preauthorized debit in our checking account which I do not remember doing. We have not travelled in 3 years due to Covid and will never in the future due to health issues. So this company has been going into our checking account for the amount of $450 during times we could not even travel. When I asked fora refund for the amount of $149 taken on Dec. 28 I was told it would be a partial refund because it takes them 30 days to process cancelled policies. Why should we pay for the time it takes them to process. This is a total scam. They say I checked some box authorizing them to rob me each year. Avoid them like the plague (which we can't avoid).

N
N
N. Hane
Verified customer This complaint was posted by a verified customer. Learn more

My husband and I travel often so when we received a mailing about EA+ we decided it would be a smart idea to have in case something ever happened while traveling. When I was in Paris I tripped over some stairs and landed on my shoulder. I went to the hospital and the doctor confirmed that I had broken my shoulder but would not need surgery; they gave me a shoulder sling and pain medicine. The next morning I was in pain and wanted to know what EA+ could do for me if my situation got worse and I needed to go home. I called EA+ and spoke with one of their representatives who was so kind and helpful, it was nice hearing a friendly voice while being injured in an unfamiliar place. She went over the services available to me and what would happen if I was hospitalized and needed to return to the US. I felt better after that phone call knowing that someone would be there for me if I needed it. Luckily I was able to continue my trip and enjoy all that Paris had to offer. After this scare, my husband and I will keep renewing our EA+ membership.

K
K
K. Veum
Verified customer This complaint was posted by a verified customer. Learn more

I have no idea about the actual product except that they scammed my almost 80yr old Mother into buying it for the entire family. My husband is AD USMC and we have no need for any additional insurances. My Mother barely leaves the county. From what she thinks they'll transfer us anywhere, anytime and for any reason. From the research I've done that is completely incorrect. Now she won't let me do anything about it and she already lives below the poverty level. SHAME ON YOU!

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus I received paperwork from Legion Department Florida soliciting participation with LIT/Emergency Assistance Plus

I received paperwork from Legion Department Florida soliciting participation with LIT/Emergency Assistance Plus. I tried the emergency number, the customer contact number, the any questions number. The numbers rang once, no one on the other end, and after about a minute to a minute and a half the call terminated. Not impressive at all. The Legion should be ashamed and LIT is a no go in my book.

Read full review of Emergency Assistance Plus and 4 comments
Hide full review
4 comments
Add a comment
F
F
F. McClure
Verified customer This complaint was posted by a verified customer. Learn more

I received advertising material from Emergency Assistance Plus directed to CalRTA Members -- which I am. The advertising does not include what I consider full, complete details about the services offered, exclusions, etc. It only specifies: “100% Money-Back Guarantee: I will receive a Member Guide that gives the full rules and regulations of this plan. I can take up to 30 days from my effective date to read it over." I would want to read this Member Guide, and have this full information *beforedeciding to enroll, not after when it would involve the extra trouble to cancel and have to keep track of a refund. I called the “Questions?" number given in the material to request a copy of the Member Guide. Although the customer service rep was very courteous, she did not know how to provide me a copy and then made some several minutes effort to find out, but came back with the answer that there would be no way to receive a copy to review prior to enrollment. I fail to understand how any conscientious, reputable insurer could/would fail to provide such information in advance to any interested potential customer. What's up with this?

C
C
C. Ortiz
Verified customer This complaint was posted by a verified customer. Learn more

I have been very frustrated with the logistics of this service. My mother fell and broke her facial bones and had some eye and brain trauma. She had 2 surgeries, and an 8 day stay in the hospital. It has been 3 weeks and my mother has been convalescing at my daughters house in Atlanta. We live in Florida. Due to extreme nausea and pain, she can not sit up for more than 20 minutes at a time. This necessitates ground transportation instead of air travel. EA+ will only cover the cost of a plane ticket home. They will not give us any estimate of what our out of pocket cost will be for ground transport. Additionally EA+ requires a doctors' personal visit and a fit to travel form within 72 hours of travel. She cannot make it to the doctor to get this filled out, and he doesn't do house calls. OT and PT have been coming regularly and take vitals and know of her condition, but are not allowed to fill out the form. EA+ is definitely not set up to deal with this kind of situation. A broken leg, maybe. A brain injury, no way. One other thing, I filled out all the forms to release medical records to them. They spoke with the case manager at the trauma center. Now EA+ tells me they have no medical records. It seems that they put it on the family to obtain all records. Not helpful at all in this respect. We have all we can do taking care of mom, why can they not call and get the records?

C
C
C. Dickens
Verified customer This complaint was posted by a verified customer. Learn more

I received paperwork from Legion Department Florida soliciting participation with LIT/Emergency Assistance Plus. I tried the emergency number, the customer contact number, the any questions number. The numbers rang once, no one on the other end, and after about a minute to a minute and a half the call terminated. Not impressive at all. The Legion should be ashamed and LIT is a no go in my book.

G
G
G. Schoen
Verified customer This complaint was posted by a verified customer. Learn more

Negative reviews do not seem to reflect what is being purchased. This is travel assistance to return home from medical events which disrupt travel. It is not advertised as medical coverage insurance. Difficulties with contact etc. are happening on every customer service phone call to almost all companies. Fewer employees with increased demand is our current circumstance in life.There are numerous positive reviews on this site and others where travel assistance home was provided in extraordinary ways by EA+. So it appears that where the purchased service is needed that EA+ is doing a super job. In our culture of instant gratification people have no patience or tolerance having built expectations in their head which may not match reality. I travel with confidence that EA+ will be there if ever needed. It appears they have been so in many examples. I encourage all to carefully read what services are actually provided and make decisions accordingly. It is wise to ask questions before purchasing any insurance and not to make assumptions or have expectations beyond what was agreed to. i

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus I have no idea about the actual product except that they scammed my almost 80yr old Mother into buying it for the

I have no idea about the actual product except that they scammed my almost 80yr old Mother into buying it for the entire family. My husband is AD USMC and we have no need for any additional insurances. My Mother barely leaves the county. From what she thinks they'll transfer us anywhere, anytime and for any reason. From the research I've done that is completely incorrect. Now she won't let me do anything about it and she already lives below the poverty level. SHAME ON YOU!

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus I just noticed a $149 preauthorized debit in our checking account which I do not remember doing

I just noticed a $149 preauthorized debit in our checking account which I do not remember doing. We have not travelled in 3 years due to Covid and will never in the future due to health issues. So this company has been going into our checking account for the amount of $450 during times we could not even travel. When I asked fora refund for the amount of $149 taken on Dec. 28 I was told it would be a partial refund because it takes them 30 days to process cancelled policies. Why should we pay for the time it takes them to process. This is a total scam. They say I checked some box authorizing them to rob me each year. Avoid them like the plague (which we can't avoid).

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus We received a bill for $189 for a renewal of their service, even tho, over a year ago, we cancelled this service due to

We received a bill for $189 for a renewal of their service, even tho, over a year ago, we cancelled this service due to Covid. We weren't going anywhere. Then about a month ago, we see a renewal for $189 charged to our credit card. First of all, my wife and I never sign up for auto-renewal. We need to see the bill and decided if we want to renew something. My wife called, went thru the hassle of explaining the situation, and they acquiesced and said you did cancel and credited us back the $189. Today we received a late notice saying we owed $189. My wife called again, explained the situation again, then was put on hold for ten minutes, and then was told to disregard the bill and they then abruptly hung up. No apologies for getting caught trying to rip us off. Stay away from this company.

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus They cannot do two things at once

They cannot do two things at once. They were supposed to provide a hotel but fixated on the "Fit to Fly" form and decided to overrule the doctors recommendation the doctor provided on the form. Like what good is the form then? When asked about the Hotel issue that said well we were only working on the flight. 6 hours and nothing accomplished. Then they told me I was going to talk to a supervisor. They called back and said the Supervisor would get back to me in the morning. SO where was I going to stay for the night? As Forest Gump said "Stupid is what Stupid does." They kept on saying their medical team did not like the recommendation of the "real Doctor". So their "medical" team that never talked to our Hospital Doctor decided that my wife should stay for 7 days with a nurse before taking a plane back home...which the Hospital Doctor approved. What a waste of time and money...they provided nothing. Sorry I could not give a lessor rating.

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus My wife and I signed up for Emergency Assistance Plus (EA+) over a year ago

My wife and I signed up for Emergency Assistance Plus (EA+) over a year ago. We have never received a membership guide. Our cheesy cards do not have a member number, which seems important according to log in FAQs. I got this protection primarily for medivac situations arising on fishing trips to Yucatan and similar locales. For 15 years, I have insured each trip with AIG Travelguard. The one claim I had with them was handled equitably but most concerned with emergency evacuation capability. To "test" EA+ I called their USA "emergency" number. It took 15-20 minutes on hold for an agent to answer. I then called Travelguard's emergency number and got an instant response. This tells me that EA+ does not even have a dedicated line to handle emergencies in this country. Would a call from Yucatan be handled more expeditiously? I'm not going to find out. I'm going to cancel, which does not, thus far appear easy either. I shall keep you informed as to that effort. Also, I DID NOT sign up for automatic renewal. J ***s MD

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus My husband and I travel often so when we received a mailing about EA+ we decided it would be a smart idea to have in

My husband and I travel often so when we received a mailing about EA+ we decided it would be a smart idea to have in case something ever happened while traveling. When I was in Paris I tripped over some stairs and landed on my shoulder. I went to the hospital and the doctor confirmed that I had broken my shoulder but would not need surgery; they gave me a shoulder sling and pain medicine. The next morning I was in pain and wanted to know what EA+ could do for me if my situation got worse and I needed to go home. I called EA+ and spoke with one of their representatives who was so kind and helpful, it was nice hearing a friendly voice while being injured in an unfamiliar place. She went over the services available to me and what would happen if I was hospitalized and needed to return to the US. I felt better after that phone call knowing that someone would be there for me if I needed it. Luckily I was able to continue my trip and enjoy all that Paris had to offer. After this scare, my husband and I will keep renewing our EA+ membership.

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus Negative reviews do not seem to reflect what is being purchased

Negative reviews do not seem to reflect what is being purchased. This is travel assistance to return home from medical events which disrupt travel. It is not advertised as medical coverage insurance. Difficulties with contact etc. are happening on every customer service phone call to almost all companies. Fewer employees with increased demand is our current circumstance in life.There are numerous positive reviews on this site and others where travel assistance home was provided in extraordinary ways by EA+. So it appears that where the purchased service is needed that EA+ is doing a super job. In our culture of instant gratification people have no patience or tolerance having built expectations in their head which may not match reality. I travel with confidence that EA+ will be there if ever needed. It appears they have been so in many examples. I encourage all to carefully read what services are actually provided and make decisions accordingly. It is wise to ask questions before purchasing any insurance and not to make assumptions or have expectations beyond what was agreed to. i

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus I received advertising material from Emergency Assistance Plus directed to CalRTA Members -- which I am

I received advertising material from Emergency Assistance Plus directed to CalRTA Members -- which I am. The advertising does not include what I consider full, complete details about the services offered, exclusions, etc. It only specifies: “100% Money-Back Guarantee: I will receive a Member Guide that gives the full rules and regulations of this plan. I can take up to 30 days from my effective date to read it over." I would want to read this Member Guide, and have this full information *prior todeciding to enroll, not after when it would involve the extra trouble to cancel and have to keep track of a refund. I called the “Questions?" number given in the material to request a copy of the Member Guide. Although the customer service rep was very courteous, she did not know how to provide me a copy and then made some several minutes effort to find out, but came back with the answer that there would be no way to receive a copy to review prior to enrollment. I fail to understand how any conscientious, reputable insurer could/would fail to provide such information in advance to any interested potential customer. What's up with this?

Read full review of Emergency Assistance Plus
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Emergency Assistance Plus I have been very frustrated with the logistics of this service

I have been very frustrated with the logistics of this service. My mother fell and broke her facial bones and had some eye and brain trauma. She had 2 surgeries, and an 8 day stay in the hospital. It has been 3 weeks and my mother has been convalescing at my daughters house in Atlanta. We live in Florida. Due to extreme nausea and pain, she can not sit up for more than 20 minutes at a time. This necessitates ground transportation instead of air travel. EA+ will only cover the cost of a plane ticket home. They will not give us any estimate of what our out of pocket cost will be for ground transport. Additionally EA+ requires a doctors' personal visit and a fit to travel form within 72 hours of travel. She cannot make it to the doctor to get this filled out, and he doesn't do house calls. OT and PT have been coming regularly and take vitals and know of her condition, but are not allowed to fill out the form. EA+ is definitely not set up to deal with this kind of situation. A broken leg, maybe. A brain injury, no way. One other thing, I filled out all the forms to release medical records to them. They spoke with the case manager at the trauma center. Now EA+ tells me they have no medical records. It seems that they put it on the family to obtain all records. Not helpful at all in this respect. We have all we can do taking care of mom, why can they not call and get the records?

Read full review of Emergency Assistance Plus and 3 comments
Hide full review
3 comments
Add a comment
J
J
J. Reilly
Verified customer This complaint was posted by a verified customer. Learn more

We received a bill for $189 for a renewal of their service, even tho, over a year ago, we cancelled this service due to Covid. We weren't going anywhere. Then about a month ago, we see a renewal for $189 charged to our credit card. First of all, my wife and I never sign up for auto-renewal. We need to see the bill and decided if we want to renew something. My wife called, went thru the hassle of explaining the situation, and they acquiesced and said you did cancel and credited us back the $189. Today we received a late notice saying we owed $189. My wife called again, explained the situation again, then was put on hold for ten minutes, and then was told to disregard the bill and they then abruptly hung up. No apologies for getting caught trying to rip us off. Stay away from this company.

M
M
M. Purdy
Verified customer This complaint was posted by a verified customer. Learn more

They cannot do two things at once. They were supposed to provide a hotel but fixated on the "Fit to Fly" form and decided to overrule the doctors recommendation the doctor provided on the form. Like what good is the form then? When asked about the Hotel issue that said well we were only working on the flight. 6 hours and nothing accomplished. Then they told me I was going to talk to a supervisor. They called back and said the Supervisor would get back to me in the morning. SO where was I going to stay for the night? As Forest Gump said "Stupid is what Stupid does." They kept on saying their medical team did not like the recommendation of the "real Doctor". So their "medical" team that never talked to our Hospital Doctor decided that my wife should stay for 7 days with a nurse before taking a plane back home...which the Hospital Doctor approved. What a waste of time and money...they provided nothing. Sorry I could not give a lessor rating.

F
F
F. Quitzon
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I signed up over a year ago. We have never received a membership guide. Our cheesy cards do not have a member number, which seems important according to log in FAQS. I got this protection primarily for medivac situations arising on fishing trips to Yucatan and similar locales. For 15 years, I have insured each trip with AIG Travelguard The one claim I had with them was handled equitably but most concerned with emergency evacuation capability. To “ test" EA+ I called their USA “ emergency" number. It took 15-20 minutes on hold for an agent to answer. I then called Travelguard's emergency number and got an instant response. This tells me that EA+ does not even have a dedicated line to handle emergencies in this country. Would a call from Yucatan be handled more expeditiously? I'm not going to find out. I'm going to cancel, which does not, thus far appear easy either. I shall keep you informed as to that effort. Also, I DID NOT sign up for automatic renewal. J ***s MD

Emergency Assistance Plus Complaints 0

Looks like Emergency Assistance Plus has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Emergency Assistance Plus, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Emergency Assistance Plus Legit?

Emergency Assistance Plus earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Emergency Assistance Plus stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Emergency Assistance Plus's reputation as a trustworthy leader in their field. Customers can rely on Emergency Assistance Plus's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Emergency Assistance Plus. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Emergency Assistance Plus has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Emergency Assistance Plus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Emergencyassistanceplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Emergencyassistanceplus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Emergencyassistanceplus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Emergency Assistance Plus

Emergency Assistance Plus (emergencyassistanceplus.com) is a reliable and efficient emergency assistance service provider. With a wide range of services, they ensure that individuals and families are well-prepared for unexpected situations. From medical emergencies to travel mishaps, Emergency Assistance Plus offers peace of mind with their comprehensive coverage. Their team of experienced professionals is available 24/7, ready to assist in any emergency. With their user-friendly website and easy-to-use services, Emergency Assistance Plus is the go-to solution for those seeking reliable emergency assistance. Trustworthy and dependable, they prioritize the safety and well-being of their customers above all else.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Emergency Assistance Plus Contacts

  2. Emergency Assistance Plus phone numbers
    +1 (866) 863-4460
    +1 (866) 863-4460
    Click up if you have successfully reached Emergency Assistance Plus by calling +1 (866) 863-4460 phone number 0 0 users reported that they have successfully reached Emergency Assistance Plus by calling +1 (866) 863-4460 phone number Click down if you have unsuccessfully reached Emergency Assistance Plus by calling +1 (866) 863-4460 phone number 0 0 users reported that they have UNsuccessfully reached Emergency Assistance Plus by calling +1 (866) 863-4460 phone number
  3. Emergency Assistance Plus address
    PO Box 9887, Phoenix, Arizona, 85068-9887, United States
  4. Emergency Assistance Plus social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 04, 2024
Emergency Assistance Plus Category
Emergency Assistance Plus is ranked 181 among 211 companies in the Travel and Tourism category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.