CB Vehicle Rental and Leasing Europcar International

Europcar International Reviews and Complaints

Europcar International review: Charging for extras that did not occur

Peter McIntyre of AU

Nov 07, 2025 2:31 am EST

Verified customer

Featured review

Europcar Invoice 00-106459
Post vehicle drop-off in Roune (France) on Wed 29 Oct.
Car was too high to fit under designated u/g park station.
Was advised to park on street, and provide details (photos attached). This was 5 minute walk from office.
Returned keys with info and 3 hour parking ticket.
Charged 125 Euro for abandoning vehicle.
Then charged me 125 Euro for cleaning car. The car was in same condition as when I picked it up.
They then charged me 39 Euro for outside normal office hours - absolute rubbish.

Claimed loss: 276 Euro

Desired outcome: Reversal of charges on my credit card.

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Europcar International - Charging for extras that did not occur - Photo 1

Europcar International - Charging for extras that did not occur - Photo 2

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Europcar International - Charging for extras that did not occur - Photo 4

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Europcar International Contacts

Europcar International phone numbers

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USA / Canada

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Europcar International emails

customerservicesuk@europcar.com

100%
Confidence score: 100%

Support

Europcar International address

2 rue René Caudron - Bâtiment OP Parc d'Affaires "Val saint-Quentin", Voisins le Bretonneux, 78960, France

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