CB Vehicle Rental and Leasing Europcar International Beware europcar's "scratch scam!"

Europcar International Reviews and Complaints

Europcar International review: Beware europcar's "scratch scam!"

Ryan Casey of US

Oct 06, 2025 9:10 pm EDT

Verified customer

Featured review

Beware Europcar's "Scratch Scam!"

Europcar Spain hit me with a bogus ~$200 “damage” charge for faint, water-spot-like marks on a rental I had less than 24 hours, despite my protest and proof. So heed this warning: don’t rent from Europcar.

Here's the story:

I needed to rent a car for one day while in Spain. I picked it up in San Sebastián and dropped it off less than 24 hours later at the Bilbao airport. Europcar was $20 cheaper than Enterprise (right across the street), so I went with them. Big mistake.

Pickup: The agent barely spoke English, but we figured it out. The car was in a dark parking garage. I did a quick walk-around and didn’t see any obvious damage.

Return: At Bilbao airport, the agent spent 10 minutes examining the car with her phone flashlight, practically looking for flaws under a microscope. She pointed out a couple of faint marks on the roof near the rear passenger side—honestly, they looked like water spots. She filled out paperwork blaming me for “damage” even though I had the car less than 24 hours, no incidents, and was catching a flight.

Aftermath: A day later I got an invoice for ~ $200 plus a 20% “damage tax.” I protested immediately and provided photos, but Europcar’s response has been boilerplate: “if you didn’t note it at pickup, you’re responsible.”

This is absurd. The marks were barely visible, and it is unreasonable to expect customers to notice or document things like that—especially on the roof of a car in a dark garage. My belief is this is a scam Europcar uses to pad revenue: the same “damage” likely gets billed to multiple customers.

I’ve been in a back-and-forth with Europcar corporate, and they will not budge. They clearly operate on a “squeeze as much as possible out of one-time customers” business model.

Lesson learned: don’t rent from Europcar. Pay the extra $20 for Enterprise or another reputable agency, and save yourself the headache.

Recommendation: DEFINITELY pay the extra few bucks and rent from a REPUTABLE company!

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Europcar International Contacts

Europcar International phone numbers

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USA / Canada

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Europcar International emails

customerservicesuk@europcar.com

100%
Confidence score: 100%

Support

Europcar International address

2 rue René Caudron - Bâtiment OP Parc d'Affaires "Val saint-Quentin", Voisins le Bretonneux, 78960, France

Europcar International social media
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