EtsyFraud flag on my account

T Nov 14, 2020
This review was posted by
a verified customer
Verified customer

I am fed up with any lack of support from your company which has seemed to flag my account for fraud and is unable to admit it - I am done - I have probably spent about 3k in just a little over a year and have never had a problem until my last four orders - I am sick of no answers and I am sick of your inability to support my requests for an answer or any help in resolving my issues - I will do the same thing that I did with you what I did with adoreme when this happened during the holidays last year - I will close my account and never shop your site again! I am done - and with no way to contact you except chat with no results over two days and four sessions except for the same request for information I have given in the previous chats - which proves nothing if my account has been breached - in fact I have turned on 2fa - re-validated my phone number via text and changed my password. Yet etsy continues to think my account is fraud - I even add a new credit card to complete some holiday shopping in my name and the finally processed that order - I buy usually with the same vendors I have found and previously bought from and have not changed my shipping address - which by the way quite a few orders have shipped to over the last year - due to packages being stolen from from my home - just like most other people - I had to get a ups store mailbox - the lack of frankness from your company and it hiding behind no contact except chat is ludicrous and there has not been a single purchase from the past year which has not been paid - there have been no complaints from the account holder which is me - so I am in awe of the ability for a company to continue to hide behind no information when directly asked - all they have to do is say the word fraud and then you can do nothing

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