Etsy
Reviews and Complaints

I recently placed an order through Etsy for a small gift for our 43rd wedding anniversary

The item was delivered to the wrong address and was therefore not recieved

It transpires that the address it was sent to was Etsy,s fault and although I recieved a full refund the online help desk simply cut me off mid complaint. the moment money is extremely tight{as with a lot of people}and although a small amount,it was big gesture to my wife on our anniversary

This refers to order number [protected]

Good Day

I am an Etsy seller. I have been unable to withdraw funds from my Etsy Shop since November 2022.

I have contact Etsy on numerous occasions as the issue persist since 2022, I receive the same reply from Etsy - our engineers are working on it- there is no time frame to resolve issue.

As it stands, I have been using the same bank account details most of my life and since I opened my Etsy shop and have never experienced problems prior to Etsy sending me this message in 2022. ""We've noticed possible suspicious activity on your account. For security purposes, we've temporarily limited your access to protect your information until you reach out to us.

Contact Etsy Support" In December 2022- I was told to rather change my email and password login details - as my access to my account was not working any longer. Since then - No deposits from Etsy has been made into my bank account.

Etsy - for some reason has disabled the option for me to select "cheque account" and therefore I am unable to verify my bank account details on the payment settings.

Etsy tells me to verify my account - Which I am unable to do due an “engineering” issue as Etsy Puts it.

In Payment settings - I am unable to select Checking account (Under the Account type section)

I am able to complete all the other information required such as:

My bank account is in ZAR

Bank name

Account number

Bank code

It does not allow me to select checking account.

This means I am unable to “save & verify”

I have submitted. Copy of my ID

A Verified bank confirmation Letter

Screen shots

Sent numerous tickets

Done everything they require of me

Tried different computers

My Shop: https://www.etsy.com/shop/ShopScrewPerfection

Tickets submitted

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

ID: #[protected]

I am beyond frustrated.

Etsy then Reset my bank details - but I still cannot select " the account type" in order to save the bank details.

Now my shop is small and sells a few items - but Etsy has been holding onto my money since last year with NO resolution in site. This is not fair.

I have not changed my bank account and yet all my deposits stopped when Etsy Locked me out of my account in 2022.

I don't owe Etsy any money

I had placed an order for my friend who turned 50 years old on 08/07 and till todate there is NO delivery done neither an update sent to me on the status of this order.

I am not in UK and bought it as a special GIFT for her 50TH Birthday yet you guys just messed it up.

How will i look on A LATE DELIVERY?ITS LIKE OPENING UP CHRISTMAS GIFTS ON 02ND OF JANUARY OF THE FOLLOWING YEAR!

kHILAN

I am a seller on Etys since 2016.

As of this May Esty has decided to become vicious and withhold up to 75% of our funds .

How can we survive?

This is wrong, this needs to be stopped

Etsy needs to be more tranparent to us the sellers who work very heard each day for our customers .

In the mean time Josh Silvermand, the CEO and all who work for him are getting a substantial payment each week I am sure!

This co. Is horrible. From july 4 intil mow, july 9th, canceleldy multiple item orders twice. No customer service number, no resolution of payment issues. The only option is "chat." they apologize up and down, bit no one resolves the issue, or even clarifies what the problem is. Poor sellers are contacting me asking why orders were cancelled. I have no idea! Sellers losing out on money!

Great sellers, great items, horrible company. So cold and unhelpful. Sellers should go elsewhere! I know I will!

I have been shutdown at least 2 or 3 times since I opened my shop in February 2022. The dates being February 15, 2022 and July 8, 2023. The first time I was shutdown was not even explained. I had just opened the store and did not have any violations. I have seen this exact behavior when creating a new account with eBay in 2022 as well. Hazing new accounts is very much like "The Patriot Act" which violates the United States Constitution 4th Amendment rights to protect citizens from illegal search and seizure without reason nor suspicion. These first shutdowns also kept me from accessing a way to contact this business to resolve the issue they had with my account. BTW Etsy as of 2020 or 2021 went anti-human (in violation of their "Keep eCommerce Human" slogan by closing their communication by phone, email, and any normal business methods. The only way to reach Etsy these days is not human, it's by internal ticket system that can and has taken 2 weeks and for some ticketing systems 2 or more months! There is no formal email for the explanation as well. It's as if all accounts, business or consumer are being treated as steerage where my rights can be violated under the guise of "crowd control". I find it hard to believe that etsy can't afford to hire enough people to communicate with stores. I would not be surprised that legislation is in cahoots/ league/ cartel or otherwise receiving benefits for collecting state taxes on all purchases and that the government sees their operation being in business for collecting revenue for them. It really is starting to look like a fascist control mechanism to punish without stating what violation was made. No Miranda rights - very backwards for not only MY country, but the "Headquarters" country for this business, Etsy. It's like they are operating under the laws they make, not under my country's well known laws. They just suspended me on July 8, 2023 for not being able to charge my card on file. I changed the card on file and the store has not opened. How is it that they can shut down so fast, but hesitate to the max when everything has been resolved? This is not a free a fair marketplace and Etsy is anything but human.

I received an email that I owed $2 for listing fees for my Etsy shop. I paid the fees with my PayPal cash card,( which is not linked to my Etsy shop) on July 1st. On July 3rd I received an email from PayPal saying that a bank transfer had been declined. I contacted PayPal after again receiving a declined transfer email. PayPal instructed me on making sure that my account did not have automatic payments set up, (I did not) and explaining that Etsy had attempted to transfer funds, not debit them from my account. I never gave them the account information nor did I give them permission to withdraw/transfer anything from my account. I simply paid with my debit card linked to my PayPal account and they somehow managed to get my account information and attempt to withdraw $1.20 in listing fees. No way that this can be legal!

My account was permanently suspended for someone stealing my identity

I've reached out multiple times and Etsy will not even consider helping me and says because of association with a suspended account I can no longer use the platform I was living with a tenant of mine at the time who used my information without consent to run his store which supposedly violated etsys rules

If my report request are not acknowledged and fully read I want to file lawsuit against this platform and their injust democratic operations that do not reflect any fairness to the shop owners or have the shop owners best interest at heart

Etsy is a hypocritical platform that suspends innocent people and allows shops wracking in the money to continue to bend the rules

I am an Etsy Seller and have recently found out my account is going to be suspended. This I have accepted and can move on from. However certain customers have picked up on this and have opened cases.

On 3rd July a customer called Emma filed a case stating her products were damaged. This is incorrect bearing in mind she received her order over 8 weeks ago and I have a strict returns policy. Anyway Etsy gave me 3minutes to respond to the case which is highly unfair and discriminatory of me as a seller and sided with the customer and provided her with a full refund and advised her to keep the items.

I had already sent a courier to collect the items she wanted to return and she refused to give them to the courier. I have now tried to contact the customers and she is refusing to give me the items back now she has received her full refund. She is still going to use the furniture and have her money back which is leaving me and my team out of pocket by £150.

Etsy are disgusting for treating me like this

May 12, 2023 Etsy closed my account, I have asked repeatedly why? No reason was given, at the time my account with them was suspended, I had in my account $ 1386.

Etsy is not going to activate my account, and keeping my funds, I sold 5 items on Etsy website total of $1680, deducting the fees, the owe me $1386, I want Etsy to pay me.

Account ID: #[protected]

Name of my store on Etsy: watchmanca.

Items sold on Etsy, new and vintage watches.

Best regards,

Karine Kojababian

Ring, order [protected]. This has been going on since Jun 10, when it arrived it was too small so I requested a larger size.

They informed me first it would be an additional $60 to remake.

I said No. I wanted a Refund.

Then they said they would do a remake for $20.

I said NO. I want a Refund

THEN They said no Refund on Discounted items. Nowhere does it say that in their advertisement.

So I am saying AGAIN please give me their mailing address so that I can RETURN the ring for a REFUND.

I placed a paid for order for 3 journals glass glue and malachite stones for 11 dollars I have no order number account number or password I checked out as a guest I have spent countless hours attempting to get an answe the etsy site is not user friendly tama simunek shipping addres is 1722e university ave unit 11 las vegas nv 89119 phone [protected]

I contacted the shop for a repair or replacement, they gave me attitude, threatened me and mocked me, for no reason other than they felt their work had been disrespected. It needed repairs they were happy to oblige at first but then argued because they did not want to do the work, I had to request a refund from my bank. The shop in question is witchywomanapothecary formerly known as Faerie_lites.They have been passive aggressive, rude and unprofessional. They noticed the issues yet sold me the product anyway. They threatened defamation against my character to their artist frriends, even though I have done nothing wrong. I am a 52 year old vulnerable disabled woman, who only wished for my 3D avatar to look the way i desired and paid the money for, they were rude and said i was the problem, i then accepted the product for a quiet life but they still kept coming after me, and verbally attacking me. The model is basic functional, not fully functional for intended purpose, nor of good quality, or as listed by the seller under the consumer rights act. There are tears and rips on the jacket, front and back, tears and rips on the skirt, and the underwear does not cover the models bits under the skirt. I suggested perhaps shorts would be a good fix instead, then i said perhaps keep the short skirt if it can be fixed and the panties adjusted accordingly, then for a quiet life i said well i can use the model without the jacket, but i wanted to use the model with the jacket and I couldn`t so it has been a very strressful experience. They were rude and unprofessional. I requested a refund from the bank and I should be able to keep it without the seller lying to their bank about the whole drama, they should have repaired or replaced it, they did neither they said it did not need fixing. They threaten me, and cause me distress. They should allow me to keep the refund, the model does not function fully as it should nor is it of good quality as you can see from the video.

Jun 16-20

Order #[protected]

Fireplace Wall Sticker, Wall Mural, Wall Covering, Wall Decal, Wall Art, Peel and Stick, Self Adhesive, Fire 5

I needed an customed size I did not received the right size there was a misunderstanding about lenght and height, I measure with wide and lenght NOT width and height. now I cant return or replace my purchase. I contacted the seller and I was told my item i purchase was non refundable (why) paid $100.00 for the wrong item and its not refundable? we have a problem.

the width is too short and the lenght (height) is too long.

I have had my etsy store almost a decade. My ratings are mostly 5* (i have 4.8* overall over 9 years).

For some reason etsy placed a reserve on my account, are holding 75% of my funds AND they take their greedy fees from my portion (the 25%) which leaves me with about 12% of revenue. This will apparently continue for 90 days.

I have emailed 6 times, and received 6 generic replies which do not help in the slightest.

One email said "we want to ensure you we have the technical framework in place to uphold the reserve". What is that?!

I am reaching out today to share an unsettling experience I've had with the Etsy platform. My hope is to shed light on the situation and seek advice from those who may have faced similar issues.

Recently, my Etsy account was abruptly suspended. The reason provided was a purported violation of Etsy's terms of service, but no specific infraction was pointed out, leaving me utterly perplexed and concerned.

Adding to my frustration, I noticed that several Etsy vendors continue to sell products identical to mine, even after my account has been suspended for supposedly selling items that did not comply with Etsy's guidelines. This glaring inconsistency in enforcement leaves me questioning the fairness and transparency of Etsy's policies.

What adds further insult to injury is the issue of my retained earnings. Etsy is withholding the money I've earned from my recent sales. I am genuinely shocked and find it bewildering that the funds I earned through fair transactions could be seized without a clear explanation.

I am seeking:

A thorough explanation of the alleged violations that led to my account suspension.

A clarification on why my products were flagged, while identical products continue to be sold by other vendors on Etsy.

Immediate action regarding the retained funds from my recent sales, which I believe should be rightfully returned to me.

I share this experience with a sense of disappointment, as I had always respected Etsy as a platform that encourages creativity and small businesses. I genuinely hope this is a singular occurrence rather than a reflection of their standard practices.

If anyone has faced similar issues or has any advice on how to effectively address this situation, your input would be greatly appreciated. I am open to constructive dialogue and sincerely hope that Etsy will do what is right for its community of sellers, who invest considerable time, effort, and creativity into making the platform a dynamic marketplace.

Thank you for reading and looking forward to your valuable insights.

I've been an etsy seller for over a decade and about a month ago they put a hold on my account 'because I've had more sales than normal' They are holding 75% of my revenue off of sales that have shipped and have been delivered. This is ridiculous and I can't believe it's legal. There is no reliable way to get ahold of anyone at etsy to resolve the problem and my emails to 'seller support' have not been answered.

I recently had a terrible experience with ETSY. I tried to open a case against a shop owner who had a long list of rules that were constantly changing to suit her narrative. She didn't even bother to have a conversation with me. I was not allowed to write a 1-2 star review and had to like the item. I had to ask permission to return an item and there were no cancellations allowed. I had to get the item first and then return it after asking permission. This was 100% BS.

The shop owner could talk to ETSY anytime, but I had to wait for 2 weeks and now I'm blocked. I sent the bracelet back, paid $5.00 to ship it with tracking, and paid for her to ship it 8 days after ordering. The bracelets I bought with free shipping arrived the day she shipped. I ordered all the bracelets the same day from various sellers, but there were no issues with the others. I am a repeat buyer for one order.

When I ordered, her rule was to ship within 3-5 days. I ordered on June 28, so the ship date should have been July 2, 2021. However, she waited until the following Tuesday, July 6, 2021. Once I received it, I noticed the tassel on the bracelet was too long and it would get caught on things. That was my reason for returning it. I actually wanted to like it, so I wouldn't spend $10.00 on shipping to get nothing. That is exactly what happened because I can't open a case.

The leather on the bracelet isn't a true brown. It's more like baby-poop from breast-fed babies, brown. Elizabeth contradicted her own rules, and ETSY does not understand that I called her names to get her to get them involved, and it worked. They are involved, but it's all one-sided. There is no link for me, and 2 weeks went by, so now why can't I open a case? She told her side, and they blocked my messaging. They demanded I reply to the email they sent me, and I did.

I shipped it back the day it arrived, put the tracking in the email, and ETSY refuses to respond to it after ordering me to deal with them via email. I spent $10.00 on this BS, and now they are balking on giving me a refund of $27.10. BTW: Beth added a "shop discount code" to make it be on sale as a tactic to not allow me to send it back. I sent it back. Guess what? Every state has a "3 day contract cancellation" rule, and Elizabeth has no authority to override it. Nor does ETSY.

Now, crickets from ETSY, so I am telling my case on every review website I'm able to. It's very unfair since I was on ETSY for 2 decades, and I never had any issues with sellers. Elizabeth from Arizona is a narcissist/control freak. 0 customer service, and I'm giving her a 0-star review without asking her permission. #ETSYSUCKS.

I gotta say, my experience with Etsy / JFJones and shipping to Germany was not exactly a walk in the park. I'm writing this review to give y'all a heads up if you're thinking of sending a gift to someone in Europe - make sure you know what you're getting into. Long story short, my friend had to cough up $60 in taxes and spend over 2 hours retrieving the package. Plus, it took over a month to arrive, and if they hadn't been home, it would've been shipped back to the US. Not exactly the smoothest process.

So, here's what happened. I ordered a big ol' mobile on November 30, 2017. The item listing said VAT was included (if applicable), and shipping within the US was free, but not to Germany. After I made the purchase, I got a receipt that said "Additional duties and taxes may apply" (check out the link below). I marked it as a gift.

I got a notification that it had shipped on December 12, 2017, with three-day priority mail. Another note said it would arrive in 6-10 days. The tracking (USPS via Etsy) showed that customs clearance was complete on December 23, and that it was delivered on December 30. But my friend hadn't received it.

On January 4, 2018, they got a letter from customs saying that if they didn't pick up the package within 10 days, they'd be charged a holding fee. And if they didn't pick it up within 14 days (from December 30), it would be sent back. There was no warning about this in the tracker, so if they'd been on vacation or something, they could've missed the window.

Customs officials said that the package didn't have the right documentation to prove it was a gift, so they stopped delivery and demanded a tax payment. Even when I gave them the documentation I got from Etsy, it wasn't enough. But honestly, I think the cost ($225, plus $42 for shipping) was probably the main reason for the tax of about 50 Euros.

Now, the sales page did say VAT was included (if applicable), but if you dig deeper into Etsy, you'll find a disclaimer (and the receipt I got after purchasing also said "Additional duties and taxes may apply"). Here's the link: https://www.etsy.com/help/article/502. It says that when you ship internationally, the package might be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will usually be due when the goods arrive in the destination country. Some countries might require certain documentation before the items are sent, and if you don't provide it, there might be delays. Most sellers on Etsy can't predict which fees will be applied, and Etsy doesn't expect them to calculate or collect these fees or taxes. This should be explained in the seller's shop policies.

All that being said, the mobile itself is really nice. Just be aware that it might come with a higher price tag and more hassle for the recipient.

Etsy is a great place to find unique handmade items and support artisans, but be careful of some sellers. I've had some bad experiences with mystery purchases and items not being as described. Some sellers charge outrageous shipping fees for lightweight items, and I've been ripped off a few times. For example, I asked for high waist jeans with 1" cuffs, but received a pair with 0.5" cuffs and the cut-off area kept showing. I also received a vintage sweater that was supposed to be black, but was actually a dark navy blue and very scratchy.

I've also purchased items that were supposed to be handmade, but were actually mass produced products from Asia. It was only obvious after I saw multiple sellers selling the exact same item. I've also had issues with sellers taking forever to reply to my messages and giving me attitude. It's important to research the item you want to purchase and double check with the seller before buying.

I've also tried selling on Etsy, but unfortunately didn't make any sales. However, their fees are reasonable compared to eBay. It's important to be a reasonable buyer and respect no-return policies, but also not be tempted to buy trash or pay retail price for clothing that's decades old. Some sellers also charge ridiculous shipping fees for lightweight items, which is frustrating.

Overall, Etsy is a great platform for finding unique handmade items and supporting artisans, but be careful of some sellers and do your research before buying.