[Resolved] Etihad Airwaysvaluable items stolen from check in baggage

S Aug 16, 2018

Dear Etihad Management,

This is to bring to your prompt attention that an expensive watch has been stolen from the checked in baggage from your airlines.
When i received the baggage, the zip lock was completely broken and the chain of my baggage was also damaged.

On checking, I found out that my expensive watch along with its handler case was completely removed and an empty case was just kept in the baggage.

My flight details are as below:

Aug 14, 2018 Etihad Airways EY0223 AirBus IndustrieA320-100/200 Delhi to Abu Dhabi 21:15 to 23:35

Aug 15 2018 Etihad Airways EY004 Boeing 777-300Er 2:40 to 7:00 Abu Dhabi to Munich

I am lodging a complaint using this mail.
Kindly take due diligence into the matter and assist me with the claims.

  • Etihad Airways's response · Aug 30, 2018

    Dear guest,

    Did you report this damage on arrival at the airport? If so, do you have a PIR number so that we can investigate this further? Please keep in mind that passengers should not include the following items in their checked baggage:
    Fragile and perishable items
    *Computers and personal electronic devices
    *Stored data
    Any medication or medical equipment
    Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

    Thank you. *Rose

  • Updated by SDeo · Sep 11, 2018

    Unfortunately, I did not report at the airport and so there is no PIR number.
    Please let me know what can be done in this case.

  • Etihad Airways's response · Sep 14, 2018

    You can send all details that you have to [email protected] and our team will look into it and get back to you. *Marc

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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