Etihad Airways
reviews and complaints

Dear Etihad Airways

Please be informed that I am a frequent flyer with Etihad airways.
Silver Member - Since July 2018 / No: [protected]

Date of Incident is 31 August 2019 at King Abdul Aziz international airport

Approximately every two months I go to China via your airline in Business Trip.
Unfortunately this time an incident has arouse.
I have booked one way to China as I have a long business trip and I don't know exactly when I will return because I have many things to do it.
But in the airport the clerk made me pay 5000 sr in cash over the amount I paid which is way expensive as I usually pay around 5000 sr only for return ticket.

He insisted that I pay or else I don't board the plane.

I requested an invoice with the payment I paid but he refused and make me waiting ti before the boarding come to close.

I am shocked with such a behavior as this is not how things are done in Etihad airways.

Please check the situation and get back to me as soon as possible. "Ticket Ref.

Thank you

Alaa A. Wahba
Managing Director
Blue Diamond for Export & Import Co.

Level 26, King`s Road Tower - King Abdul Aziz Road - Jeddah 21499 - Saudi Arabia
Hussien Riyad, Heliopolis - Cairo - Egypt
KSA +966 [protected]| EGY +2 [protected] | CN +1 [protected]
[protected]@bluediamondeg.com | www.bluediamondeg.com

Complaint Dates of Incidents 4th August 2019 5th August 2019 16th August 2019 17th August 2019

client numbers EYO 463 EYO0009 EYO0026 EYO462

I am 79 years of age and a an advanced Cancer suferer with Arthritis and I needed an isle seat because of my incontinence, I pleaded with your booking staff at Merlbourne and they refused me and gave me a middle seat instead at Abu Dhabi I again pleaded with the booking staff and was refused and given a middle seat,
On my return from the UK at LHR I again spoke to the booking staff and was refused an isle seat which meantI I was squashed between two large men who made my life a misery and thankfully the Air Hostess seeing my plight moved me to the kitchen for a few hours to my relief and much later to an isle seat for which I was grateful.
At Abu Dhabi I once again pleaded with the booling staff for an Isle seat and was refused'I returned to Melbourne feeling pretty sick and vowved never to travel by Etihad again and advise friends and colleagues not to do so. My ticket Number is 607-[protected] booking ref ABXDLS.I woud appreciate an explanation and compensation for the misery I went through.

sent attached copy

On flight EY10 from London to Abu Dhabi on Sunday 1st September :
Cabin Crew Julia was so incredibly rude to me I ended up in tears
1. She refused me a snack when hungry, I only asked politely if I might have some crackers, she said there was nothing so I said ok and waited for the second meal to come
2. She ignored my call button for such a long time, around 15/20 minutes, that I ended up getting up and walking to the back where she was stood doing nothing
3. I asked for a drink, well over an hour before the flight was over, & she told me the bar was closed already, (another of the cabin crew said that was not the case)
4. She then came over and in a very aggressive manner asked me what my problem was, I asked her for her name & said I wasn't happy with her service and tried to take a picture of her for this complaint, so I could prove who she was, she told me it was illegal to take pictures and stormed off
5. She sent her superior cabin crew (i didn't get her name) to speak to me, telling me to delete the picture, (which I did after she threatened me with security) and this person said that they would speak to her about it all, and asked if I was still hungry which I was not by this time
However I did not feel that this was adequate, hence writing this complaint. Julia was mean, rude, unfriendly, unprofessional and I don't think she should be working in the service industry as she clearly doesn't like helping people.
I hope she is disciplined and removed before she has someone else crying in the bathroom after how she treated them, which is what happened to me today.
With Many Thanks & Warmest Regards,
Leagha McMahon

Dear All,

I believe there is a serious problem in the relationship between Etihad Guest and it's partners, whether they are airlines, rental cars, etc.

Every time the average lead time to get miles credited (ie. Alitalia, SriLankan, Malaysian, Czech Airlines, Budget, RentalCars.com) is approximately 6 months.
None has ever been credited below 4 months of waiting. Why is this?
The only ones credited in a short time are Etihad flights and codeshares.

At the moment I have the following cases open and I don't want them to drag on till 2020 like all the previous cases. Can you do something about it?

INTR:[protected] - not yet credited from July 2019 : 2 flights on SriLankan Airlines
INTR:[protected] - not yet credited from April 2019 : 1000 Bonus points from Budget first time rental.

One question, does top management at Etihad have any idea how long customer claims are open for?

Best regards,
Christian F.

We had to travel from Lahore, Pakistan to Ottawa Canada. We requested for wheelchair assistance and were travelling through business class. On Toronto airport, we had to change flight from etihad to air canada for commencing ottawa journey. There was no wheelchair assistance provided and we were asked to collect the baggage and re-book again on aircanda by ourselves. We booked the flight through etihad and they never mentioned that there will be no such facility available on Toronto airport. It took us 3 hours to do these things and change the terminal. This is highly disappointing to see such an unprofessional attitude of etihad airways.

So disappointed boarded flight from lagos to new york ticket number [protected] got to the airport 3 ihrs to to check in you guys said I had xxlorgage and I was charged $400 for my extra load which I paid before checking in. Landed here in dubai stayed for 7 ihrs and now time to board the next flight to dublin the lady in gate 8 offloaded me asking for a transit visa, I showed her my green card but she insisted I will not go and left me stranded here in dubai with no plans. Right now i'm so disappointed with the way you guys operation leaving ur customers hungry and stranded just like a homeless person. My question is, why would you guys fly me to dubai at first? Knowing I needed a transit visa.. That's so sad that people could treat customer like this. After I had waited for 7ihrs and i'm still here without knowing my faith. Had to be at work first thing on monday morning. To whom it nay concerned I will appreciate if you guys should get me out of here as soon as you can.

Hello,
I paid $30 yo confirm seat 56 h on flight traveling from Abu Dhabi to Newyork flight EY 101 date 31st August 2019, this is done about a week back, I do, have the confirmation emails with a confirmed seat and as well money taken out of my credit card
When I did check on sat, my seat was NO longer available it was given to someone else
Called etihad in Mumbai said he will
Also put in the complaint for me, as it also shows that the seat was a PAID SEAT and was no longer assign to me,
Mumbai airport was no help, said etihad would refund money when in Newyork
KINDLY REFUND MY MONEY, or pls next trip
Give me an upgrade

Hello my name is mohammed ansar, I was travelling from london to Abu dhabi in ey026 this morning 30th August and the cabin crew service was not upto the mark, as I asked for water she gave me a sparkling water and I asked her is it a water, then she said it's a sparkling water, I couldn't drink it early morning and then after 2 -3 mins she kept normal water in my adjacent seat as it was empty and she dint even bother to inform me, as it was in between me and other passenger, how will I know if it's for me or not I have got 6 hours layover in Abu Dhabi and I thought etihad airways is one of the bests but no I was wrong and option of choosing you is absolutely wrong

To,

The Managment/ Customer Service Desk of Etihad Airways

Ethihad Airways, UAE.

Sub: Compensation claim for the financial loss, mental stress, losing self esteem and the sufferings faced due to the most atrocious act by the Etihad Airlines to myself and my family. Immediate response & action required.

Dear Sir,

I, Haris Kuruvangadan is writing this letter to the management with the highest concern on my recent experience with ethihad airways. The intention of writing this letter is to explain how the Ethihad Airlines has gifted me a helish travel experience on my recent travel to Riyad from calicut and to claim my compensation from the airways. Please note that I demand an immediate response and action on this mail as any delay will push me to take this matter to the Consumer Courts of India and Saudi Arabia.

I am living in Riyad, Saudi Arabia with my family for the last 14 years. My family consists of my wife and 3 children of age 8, 6 and 2 respectively. Every year we plan our vacation to our native in India in the month of June. As our plans are fixed, we always book our tickets well in advance and this time also for our return travel to Riyad from Calicut on 19/Aug/2019, We have booked our tickets on 14/03/2019 itself. The objective of booking the tickets well in advance is to have a trouble free and smooth travel with the family.

My return flight to Riyad was booked on EY 251 which was scheduled to take off from Calicut at 4.40 AM on 19/Aug/19. As we had to catch an early morning flight and had to do the check in 3 hours prior to the flight timings and since had 5 hours drive to the airport, we had started to the airport with the luggage on the previous day after noon and while we were ont he midway to calicut airport around 4.00 PM on 18/Aug we have received the message through the agent saying that our flight schedule is changed and the new flight is at 11.20 AM on 19/Aug. This was a shocker as the delay was for more than 7 Hours and we had to do plan our stay in calicut. As it was the last minute room hunting we had to pay higher prices for the room in calicut.

After reaching the airport on the morning of 19/Aug we have understood that our travel is arranged in Air India Airlines (Flight number : AI 0937 at 11.20 Hrs ) and have a connection flight to Riyad from Dubai in Saudi Airlines (SV 0559 at 16.00 Hrs). We were also shocked to know that the EY 251 was taken off at the right time on 19th Aug itself and only our seats were shifted to other airlines as the flight was over booked. This was highly disappointing as the Ethihad airlines has decided to move the tickets of a family who had booked the tickets well in advance ( 4 months before) and also has 3 children out of which 1 is an infant.

We were instructed to collect our luggage from the Dubai airport and were asked to do the re-check in to the Saudi airlines from Dubai.All we had was hardly 2 hours between two flights and there was no one from EY to guide us or assist us at the Dubai airport. After reaching Dubai airport which is totally a new airport for me and my family we had to undergo immense mental strain to get through the re-checkin process and luggage collection. Due to the long delayed travel our kids have suffered a lot and all of us were mentally and physically tired. Due to this multiple airlines we had to complete the immigration process in Dubai to collect the luggage, but as there was no Dubai Visa with us, we had to depend on Marhaba agency to get the luggage process completed and as the service charge we had to pay Marhaba agency 420 Dhirhams.I was not carrying Dirhams and had to use my personal card to swipe in the money. Still after reaching Riyadh, Saudi Arabia at 17.00 Hrs, our luggage were not sent in the same flight. Our luggage reached only after 3 flights and we all had to wait for another 6-7 hours to get our luggage from the airport. By the time we collected the luggage the Taxi/Cab service driver whom I have booked to take us to our house from the Riyadh airport left the airport as he was not ready to wait for so many hours and we had to pay him in full amount as the delay was from our side. As the luggage was not with us we had no clothes to change and our kids were wearing the same soiled clothes for almost 24 Hours.

Initially when we got the message from Ethihad airways about the change int he flight and timings we contacted your Customer care executive Ms. Anju in Kerala and she has completely washed off her hands saying its the Airport Authority's decision to change our flights.It was completely a false claim and Airport Authority did confirmed to us then and there itself that its the decision of the Airlines to change the Airlines and timings .

I have the following questions to be asked to the management of Ethihad Airways:

1. Why have you decided to move our family tickets booked in EY to multiple carriers with a delayed schedule?

2. Why EY has not communicated to us directly and why there was no explanation given to us by the airways ?

3. Why there no assistance provided to us at calicut airport, Dubai Airport and Riyad Airport despite being aware that we are travelling with the small kids and the entire travel plan was changed by EY without our consent?

4.. Was it not very clear that 3 kids of Age 8, 6 and 2 were with us?

5. Why was it informed only just before 10 Hours before the original departure time?

6. How are you going to compensate the mental stress my kids have gone through for more than 20 Hours?.

7. How did you expect a family with 3 small kids to clear the immigration in Dubai without proper visa and do a re-checkin into a different airlines at a airport which is very vast and totally new to us?

8. How did you expect a woman to handle 3 kids alone at worlds busiest airport when her husband has to run around to complete the travel process? Still why was no assistance provided to us by EY team even after making our travel a complex one?

9. What we should have done if incase we could not complete the re-checking process on time and if we would have missed the flight? Who would have hold responsible if Dubai immigration team has taken action on us for staying more than 5 hours in that country without approval documents?

10. How will you compensate the mental stress and physical stress Myself, My WIfe and kids have gone through for more than 20 Hours starting from Kerala?

11. What about the direct financial loss we incurred?

12. What about the last minute staying arrangement we had to hunt in Kerala near the calicut airport for a family?.

13. What food & stay arrangements have you done for our family when the flight was delayed for more than 6 Hours from the starting point.?

14. What arrangement have you done for my wife and kids for changing the clothes and essential requirements of ladies when we had to wait for a such long time in dubai and in saudi Airport for the luggage.?

15. Who will compensate for the extra cab payments we had to do in Riyad?

16. How will you compensate the 7 hours delay at Riyad Airport for waitng the luggage?

17. Who will compensate for the loss of an extra leave at office and also for the damage of self respect and reputation for not reporting back on time at office after the vacation?

As a compensation for the above mentioned mental and physical torture and stress my kids and wife suffered, the metal stress, loss of self respect, loss of reputation, loss of time I have personally suffered and the direct financial losses we have incurred, I demand a compensation of 18350/- Saudi Riyals ( INR 3, 50, 000/-) at the earliest. This is inclusive of the direct financial losses which we have suffered by paying for the stay at calicut, food and beverages, luggage fees at Dubai, Cab service at Riyad, Essential clothes for the kids etc.

I request your assistance for an immediate response and action.

Awaiting for your positive response.

Attaching the originally booked tickets by self and second one ( Air India + Saudi Airlies) is the one Etihad altered and rescheduled without my consent .

Regards,

Haris Kuruvangadan
+[protected]
[protected]@gmail.com
--

Good Day Sir/Madam,
I, Taimoor Khan Ghauri booked Etihad Airways on 8th May 2019, having booking reference number T9WGPP. I availed the ticket from Pakistan to singapore on 15th May 2019. For return flight, I informed my travel agent and also to Etihad Airways, well in time before departure of flight, that I was unable to fly back to Pakistan, due to my course extension in Singapore.
Now, I want the refund of my return ticket. I have contacted Etihad Singapore Office, and they told me to contact my travel agent. My travel agent is saying that, refund is not possible.
Kindly look into the matter. For your reference, I am attaching my E-ticket.
Hoping for your kind and generous response.
Taimoor Khan Ghauri
email id : mr.[protected]@gmail.com
Home Telephone # +[protected]
Mobile # +[protected]

My name is Patel Meenaben Rajeshkumar. I have so much trouble regarding the travel from from AMD to YYZ due to which I received a gift voucher worth 10000 INR Rupees. I have claimed it while a long ago as well as take many follow-up but in conclude I received only one answer "wait", "wait" and "WAIT" which is now above my patience level.
My Voucher no- [protected].

Please resolve the problem as soon as possible.

PNR CZWAJB
Delhi to chicago

Every passenger on this flight feels cheated.
No matter what Etihad cannot do this to passengers and it is highly recommended from each passenger not to travel ever witj Etihad.
Even the staff and their behaviour in this disruption scene was ruthless as if they are least bothered and arguing to each customer leading to heated discussions.

On or about June 6 2019, I contacted Royal Air Moroc to inquire about using American Express Business Platinum Points for a trip from Washington D.C. to Casablanca in october 2019. I was told by Royal Air Moroc representative that I should transfer point to Etihad from American Express and Etihad would book flight to Casablancea on their partner Royal Air Moroc. This apparently was a very common thing to do and there would be no problems. I wanted to make sure this was the procedure because apart from this trip to Morocco, I as a rule would not be flying to other Etihad destinations.. I contacted Etihad and confirmed with Etihad that this was correct, i.e transfer points from AmEx to Etihad, Etihad would then book flight to Casablanca, no problem. I then transfer 100000 points to Etihad the for which I had spent o$100000 US dollars. I called Etihad and tried to book flight having first made sure there was availability on flight I wished to take. When I called Etihad, they said that Air Moroc had not released flights yet and I should call back. I did so 4 times. Finally I was told there was no possibility to book the flights. I asked for my points back and I was refused. Etihad has essentially taken 100000 in points from me that will never be used by giving me incorrect information. I would not have transferred points if I had any idea this could happen. I want my points to be returned to my American Express Account. I look forward to a response

To Whom it May Concern,

I would like to complain about my flight on August 18, 1:00am, EY 421. Manila to Abu Dhabi.

There is sunden change of flight to early departure, eventhough i have confirmed flight they changed it without informing, even it show it in the system and was changed three times.

The ground crew is simply saying its not possible to get in, because the gate is closed even I arrived 2 hours before my flight at 1am, without thinking and considering the consequences of the passenger.

Due to this it affects my work and other commitment as i need to report the same day at 8am, for Management meeting.

I received email the next day from our HR department which will be recorded which will affect my performance evaluation.

It is so much disappointing, that we, as the customer expecting the high quality service of ETIHAD and value the customer in respected to the flight had booked ahead of time.

The travel agency ( Block and black, ) was not informed as well as she sending message she will request to investigate it.

The most hated part is that, 1'. they give you seat at no. 46 and it was hot, the AC is not working well . 2. I got salary deduction. 3. Got Memo from HR department.

If you put yourself in my situation what would be your reaction?
If I Lost my job are you responsible for that?

From:
Maricel Angeles
BD and Marketing
M:r [protected]
E: m.[protected]@bmnr.ae

Please refer to booking reference number for myself QKAHX8 and my son Manav Aggarwal, SDEFYD. We are highly disappointed on our first travel in Etihad despite we bought in Business class such an expensive fare just for the quality travel as we heard a lot by Etihad as the best airline to travel to Toronto from Delhi.
Flight EY211, Aug 24-delayed 3 hrs in Delhi and due to this we missed connect for EY141 and waited 16 hrs at Abu Dhabi airport. No hotel. Flight routed thru London on Air Canada 869 and Air Canada didn't have the Vegeterian meal for us and we are only Vegeterian, so travelled Hungary in business class. Also, Air Canada doesn't give Etihad guest Air miles from London to Toronto
We bought last minute flight on Etihad for an urgency to reach Toronto on August 24th afternoon for a grand family re-union and we arrived Toronto on Aug 25th--after 40 hrs journey, we trusted Etihad and highly disappointed as we missed the purpose for our trip.

We r looking for necessary compensation from the airline for both tickets as we really missed the main purpose of the journey despite.

Dates of Incidents 4th August 2019 5thAugust 2019 16th August 2019 17th August 2019

client numbers EYO 463 EYO0009 EYO0026 EYO462

I am 79 years of age and a an advanced Cancer suferer with Arthritis and I needed an isle seat because of my incontinence, I pleaded with your booking staff at Merlbourne and they refused me and gave me a middle seat instead at Abu Dhabi I again pleaded with the booking staff and was refused and given a middle seat,
On my return from the UK at LHR I again spoke to the booking staff and was refused an isle seat which meantI I was squashed between two large men who made my life a misery and thankfully the Air Hostess seeing my plight moved me to the kitchen for a few hours to my relief and much later to an isle seat for which I was grateful.
At Abu Dhabi I once again pleaded with the booling staff for an Isle seat and was refused'I returned to Melbourne feeling pretty sick and vowved never to travel by Etihad again and advise friends and colleagues not to do so. My ticket Number is 607-[protected] booking ref ABXDLS. I woud appreciate an explanation and compensation for the misery I went through.

Regards
RDL Gomez

My name is MUHAMMAD AMIR, I was travelling to USA from Islamabad along with my wife and four children, on IMMIGRANT VISA. Our ticket numbers were [protected], 2, 3 and 4. starting on August 19 from IBD and supposed to arrive at JFK on August 20th.

We were detained at DUBLIN airport by US Immigration for pre-clearance (complete US custom and immigration process) and by the time our immigration was completed, our flight from Dublin to JFK had left.

I had to pay 600 Euros to purchase next day Aer Lingus flight from Dublin to JFK, had to stay at a nearby hotel spending approx. 200 Euros, and me and my wife had to suffer enormous mental tension as I had no money or means to make these purchases. Luckily I was able to contact my brother through WhatsApp on my mobile and he sent his credit card information immediately so I could pay the Aer Lingus Fee- The ticket number for this Fare was [protected]. I can submit a copy of the ticket if needed.

From original booking by travel agent, check - in at Islamabad and check in at Abu Dhabi, we were never told that there will be immigration at Dublin and we are risking missing of a connecting flight. Please advise what was our fault in this entire mishap. and why Etihad should not reimburse us for our extra cost Euro 800.( leave alone un-reimbursable mental tension and discomfort)

Muhammad Amir
C/O - Vaseem Mohammad,
2608 Wildberry Court, Edison, New Jersey, 08817
Phone [protected]
email - [protected]@hotmail.com

We have recently confirmed a date of an open ticket (ref: KHEVSQ), only to realize that we payed extra irrelevant charges, for instance, the no show and other fees. Despite the fact that we have explained to them several times that the ticket was open prior to the flight date. We are still waiting for them to reply and provide us with the refund since 30th of July and yet there is not any substantial actions towards the matter.

"Choose Well" - Clearly the brand platform and brand ideology don't go together. As a consumer, I should have chosen well. Anything but Etihad. My disappointment is on multiple levels. On my flight to Toronto from Mumbai-I was asked by the cabin crew to get hot water that I had requested for (excuse me for having a bad throat and slight fever) at the back by the cabin crew. The flight attendant mentioned that they don't serve hot water and that I need to get it myself. So much for courtesy. I ignored it as a one off incident and also since I was too sick to care. But I soon realised that its the Etihad way of dealing with its passengers. On my flight back from Toronto to Mumbai - I asked the flight attendant for water. She said she will get it later. I patiently waited. The first service began and I saw her drive the cart right next to me. I asked her for water again. She looked straight at me and moved ahead. The passenger next to me called her out and she made a dirty face at us and moved ahead anyway. Right at this time on the other side, another flight attendant was serving. I asked her for water and she said later even when the cart she was moving around had water. I had to yell at her "you are a horrible person" for her to finally pass me a glass of water. So I finally had a glass of water after nearly two hours. I raised my concern with the cabin in charge and she pointed out that there were several complaints against these two flight attendants Ms.Marija and Ms.Yelizaveta for being unruly with passengers (most being Indians). If I know anything better this is a clear case of racism. Maybe its time you change the company slogan from Abu Dhabi to the World (without water).

I had registered a complaint on the website on 14th and have had no one contact me since ! Damn the lousiness in both response and service

Your travel details
Flight Number (e.g. EY 256): EY140
Flight date: 09/08/2019
Ticket number:
Class of travel: Economy
From: Toronto (YYZ)
To: Abu Dhabi (AUH)
Booking reference: 607-[protected]

Your personal details
Title: Miss
First name: Neha
Last name: Singhi
Email address: [protected]@gmail.com
City: Mumbai
Country: India

As a someone who is always a platinum or gold member with Etihad I feel I must report the uncomfortable position I was placed in on board Etihad flight EY463 from Melb to Abu Dhabi (21st August 2019). I was travelling alone with two small children. I was not welcomed on board as I usually am and the next contact I had with crew was when I had to leave my seat to find someone to help me this was around 5 hours into the flight. I had pressed my call bell and had waited around 20 min when I got up. I was sitting in 17G so went to the closest galley there was no one to be seen so I walked up to the front gallery where I asked the male first class flight attendant to help me find someone to answer my call bell, he used the interphone to call the back galley. My son needed his seat reclined so he could sleep and the seat was jammed this is why I had pressed the call bell. As I retuned to my seat I figured I would walk to the back galley and get a flight attendant to help me. There were only two blue call bells on that I noticed as I walked there, one being mine. The two girls down the back seems busy so I asked the male (dark hair, a name I could not pronounce or quite remember, sorry ) if he could help me. He was rude, turned his back on me and said he would come when he was ready. I told him I had been waiting and he continued to stack plastic cups on top of a trolley. I asked again he again refused. I then said I will wait here until he is finished so I know I will be given assistance and we can walk to the seat together. He questioned me and and again was most upsetting in his manner. As I waited he again turned his back and tried to look busy. Finally he walked with me to the seat and assisted. Around 30 min later the CSM and he both approached my seat and said can you come to the galley with us now. My daughter had just fallen asleep on me but I felt I had to get up and chat to them so I did.( I really wasn't given a alternate your CSMs manner was rather abrupt) My 4 year old daughter then was woken and cried as I left her alone. Your CSM and flight attendant then had me alone in a dark galley and started to question me and acuse me of being in the wrong for chasing up my call bell. Your CSM was relaying what she said her crew member told her and it was in fact incorrect. I felt quite upset and harassed by both of them and really rather shocked that I had been put in this circumstance. I had no apology from the male crew member who seemed more interested in getting himself out of trouble and your CSM certainly changed her attitude toward me once she heard my vision off events. I am looking at an explanation as to why this was allowed to happen to a single woman flying with children. The situational awareness of your crew members was bad, their judgment comes into question and attitude should be looked at. The fact that I can be harassed by two of your cabin crew whilst having to leave my young children alone is something that needs to be looked at. Further more I pressed my call bell again later in the flight as I needed some headsets. I started a movie and it was 21 min into the film when someone actually answers the call bell. I spent some of this flight in tears and most of it on edge. I must admit this was really uneasy experience and one I won't forget quickly.

thank you Alison.