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3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Etihad Airways reviews & complaints 1402

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7:47 am EST
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Etihad Airways Cancellation of flight without providing alternate flight option

I have booked my ticket with AWB no AFSWGG, LKBTAB From Hyderabad to Abu dhabi on 30th Sep 2021 for travel date on 13th Dec 2021. After 37 days of booking, today I got email that flight was cancelled. All my plans are collapsed . Now to book a new ticket almost 3 times of money I need to spend as ticket prices raised. May be that is the reason Etihad cancelled our tickets so that we will rebook tickets again and Etihad can get more money on booking. Till data I trusted Emirates and Etihad are very professional airlines not doing such these type of things but all the trust broken. Just cancelling the tickets and leaving it in the air is not an ethical business, an alternate ticket has to be arranged by airline in such cases. Serious inconvenience is caused because of I booked my flight with Etihad. I shall be very careful in feature with this airline.

Desired outcome: Rescheduling ticket to another scheduled flight in same route

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8:34 am EDT
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Etihad Airways This complaint is with Regards To Blackmail and fraud by Seoul airports Etihad office staff.

This complaint is with Regards To Blackmail and fraud by Seoul airports Etihad office staff. Before the flight, I checked with the Abu Dhabi call center and checked the information of 40KG checked-in baggage + 2 pieces of carry-on in cabin baggage not exceeding 12 kg each + 1 piece of carry-on in cabin baggage not exceeding 5 kg. At the time of check-in at Incheon International Airport, check-in baggage of 40 kg was completed, but only one piece of carry-on in cabin baggage was recognized, I paid a checked-in baggage fee of 14 kg of the rest. Regarding the information confirmed in advance, he explained in detail to the Etihad Airport officer, but he strongly insisted that the consignment should be unconditional with the incomprehensible and gibberish story. There was no consideration to listen at all regarding the information received from the Abu Dhabi head office call center in advance as well as information which is baggage regulation-related business ticket. This is clearly blackmail and fraud. In front of the other check-in guests, so humiliated and embarrassed, In spite of that, I tried to give a correction. She strongly doesn't listen. In order not to be angry with the crew during the flight to Abu Dhabi, with great stress and embarrassment, humiliated in front of other guests. We need to have a discussion about this with the person in charge of this.

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5:44 am EDT
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Etihad Airways Out of pocket

Hi,
I booked 3 tickets for myself, Wife and Son with Etihad Airways via Flysharp, only to find out Etihad Airways had cancelled our original return journey on 9th November from Islamabad.
This disruption has caused massive problems for us financially as we have had to pay extra £240 on top just to get a return flight which ended up being 3 days later. This change has cost me dearly in costs extra taxi fares, extra money required there and financial loss of earnings from work as I am now arriving later.
Flyway did not leave me much options due to there cancellation and amendment policy as any change would impact all my holiday prior engagements and PCR test bookings and taxi fare bookings.
We are now returning on 12th November from Islamabad to London this was our first ever bookings with Etihad and my son Owais shafi his first ever holiday abroad first time in a plane but Etihad has caused my family nothing but distress before we have even left on holiday. My wife leaves on Sunday and me and my son leave from London the Sunday after with our return flights together. I am a very dissatisfied customer at the moment, I have spoken to Flyways who are not taking the Etihad flight cancellation blame at all which I understand.
I understand Etihad complaints can be resolved via Resolver or via flight cancellation claims but wanted to email you direct to see what you can offer me for my losses?
Currently as a start £240 has been paid to re-arrange alternative flight
£160 for my Taxi fees for return date Uk
Not to mention the extra costs I will need whilst in Pakistan and the £280 loss of earnings due to having to take 2 unpaid holidays. I would like a resolution to all this as soon as possible especially before I leave on the 24th October from Heathrow EY12. Apart from the financial hit now they are saying no seats together for me and my son( he is already nervous at it is). I have spoken to somebody from contact centre no help at all no upgrade offer or looking after customer just bit of sympathy thats all.
Kind Regards
Mr N Shafi

Desired outcome: they have not replied

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10:55 am EDT
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Etihad Airways Counter staff

Dear
My flight was today 13-10-2021
I book 3 tickets
Ticket mention name as per passport name front page and last page name
But counter staff not accept
She told me if you want travel pay $100 each passenger
I request no have money plz check my name in ticket same as passport mention
But etihad staff not allow
I cry with my kids
After I pay indian rupees 24000
I arrange money from another unknown person
But its very bad service from etihad staff in ahmemdab

Plz refund my money

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Nad Shafi
, US
Oct 22, 2021 5:38 am EDT

we are in similar situation they cancelled our return flight nov 9th 2021 from Islamabad, we are now coming on 12th and £260 pounds worse off not to mention loss of earnings from work for coming late and extra expenditure hotels and taxis. in total i am over £600 at loss.

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12:55 pm EDT
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Etihad Airways Flight Cancelled without any Reason

I had an online booking of Abu Dhabi to Lahore on 19 November, 2021, which has been cancelled without any given reason. Adding to that, the customer service is extremely poor and highly inconvenient. I have been trying to reach out to customer care for the last 2 days but to no avail.
I want to rebook my flight to the most reasonable option available. Kindly, take the concern seriously and resolve the matter at the earliest.

Desired outcome: Rebook

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2:05 pm EDT
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Etihad Airways Change of flight times therfore have to stay on airport for 6.5 hours

We booked a once in a lifetime holiday to the maldives with travel republic to a water villa to relax and recover from the hard work in the nhs as a cancer nurse during the covid pandemic. We booked specifically a 1 stop flight ensuring that the time at the stop was as less as possible. This was for many reasons, with the most important that our son missed less schooling. We have travelled with many airlines and also yourselves.
We are quite upset and has spoilt a part of our holiday to come in october regarding this.
When we contacted travel republic we were informed we couldnt change this, I thort they just wernt bothered.
This was a special holiday and we booked the airport connection for important reasons and specifically requested this for important reasons and for the airport stop to be 6.5 hours is just too long.
We have enyoyed travelling with you in the past but this has spoilt it. I have booked this for my 37 years as a nurse in the nhs

My email address is [protected]@googlemail.com
I am mrs joanne holroyd
La33rh 4 parsonage close morecambe.
I am dreading the flight home as we will be tired and would like to sleep.
I would appreciate if you could consider the best way around this.
Thank you for your time

Desired outcome: change of flight with shorter stop off time

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2:02 pm EDT
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Etihad Airways Refund

Etihad owes me a refund for a flight with reservation code: ATNOXS which was first addressed on January 27th 2021. I received an email on Wednesday, 30 June stating the following
"Information: Processed Full Rfnd To Ccvi6552"

I have since spoken to multiple agents on the phone and been told that the refund is DONE and I should check with the bank. I have done that twice and the bank confirms that no refund was made at any point.

The refund is for two amounts:
929.86 CAD - 170.82 CAD

I have also been given the following details:

Refund receipt: [protected]
2nd: [protected]

I understand if I was told that the refund is still IN PROCESS but I'm told its PROCESSED but I HAVE NOT received it which is what bothers me the most.

No proof of transaction was shared, no one at the helpline has any answers.

Desired outcome: Immediate Refund successfully processed

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11:40 am EDT

Etihad Airways Refund request

I tried making a two-way booking for my parents, the payment went through but didn't receive the ticket confirmation. So I did another booking and it was successful. As the amount has been deducted twice, I would like to request for a refund. Tried calling the customer care several times both in UAE & India, but no reply. Kindly guide me to request a refund.

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2:32 am EDT

Etihad Airways Flight EY211/17

Hi, hope you're doin well.
I flew Etihad on 22nd September on flight EY211 and EY17 from New Delhi to London via Abu Dhabi.
When I received my luggage at LHR, My sky blue suitcase was found open. Apart from that, it was badly bruised. The opening button was broken . I was not able to recognize my brand new bag, it was that bad!

I want to file a complaint for mishandling and bruising my brand new bag and need compensation on the same.
Please give me a call/ email me on how to proceed.
Email id: [protected]@gmail.com
Number: +[protected]

Regards
Saumya Sharma

Desired outcome: Compensation

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3:30 am EDT

Etihad Airways Refund

I have taken tickets for newyork jfk via abudhabi from mumbai India EY205 Mumbai to Abudhabi 11/8/21 and from Abudhabi to JFK Newyork EY101 11/8/21 the flight was cancelled by Etihad airways Since 11/8/21 Iam trying customer care number and Mailed several times but since today I have not received any response for refund. Please do needful as early as possible.
Thanks

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10:15 am EDT

Etihad Airways Flight rescheduled

My Confirmation code for Dublin - Bangalore booking for 30th Dec, 2021 is HJOVHI. I have received an email with the information of rescheduling of connecting flight from Abu Dhabi.
As per the new schedule, flight EY 216 to Bangalore will depart at 19.45 hrs on 30/12/2021 whereas EY42 from Dublin will arrive in Abu Dhabi at 23.30 hrs on 30/12/21. There has been a serious oversight in rescheduling as there is no way anyone can catch a connecting flight that leaves before one's arrival.
I request you to look into this and suggest a suitable connection on the same day and route.
Secondly, my onward journey date has also been rescheduled from 18/12/2021 to 19/12/2021 which also isn't a happy situation for me as my short trip is further cut down by a day. I request you to look into my bookings and restore my earlier dates and plans.
I have tried calling up the number on the website but was unsuccessful in getting across. I have no other way of contacting the airlines. I would sincerely appreciate if my bookings can be sorted and my travel plans restored.
Thank you.

Desired outcome: A suitable connection to be provided for my return journey so that I am not stranded either in Dublin or Abu Dhabi.

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11:13 am EDT

Etihad Airways Cancellation of ticket, and request for refund

I travelled from London, Heathrow to Islamabad/Pakistan at end of April 2021 via Etihad Airways. My return flight from Islamabad to Heathrow was cancelled, and I was told that I would be reimbursed later.

My Etihad Guest No is [protected], and Miles balance is : 2839.

I want to find out how I can get a refund for my ticket which was cancelled from Pakistan to London in May 2021.

Fawad Muzaffar
+[protected]

Desired outcome: Refund of cancelled ticket

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12:58 pm EDT
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Etihad Airways 2bags

Hi kindly am following up on two bags left behind by my client at abudhabi airport. I tried to get to you through your numbers but not going through .also am not getting feedback from the emails i have sent .
ticket number of the client is RVKMOB.hope to get your feedback the soonest. The incident took place on September 16th.unfortunately the luggage wasn't included in the ticket. And the client didn't have money to pay at the airport so she left the bags at the airport. We would like the bags to be transported to Kenya to the client .attached below the ticket of the client and pictures of the two bags she left at the airport .your assistance will be highly appreciated. Thank you

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7:32 am EDT
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Etihad Airways Flights rescheduled- requesting a refund

I have booked 4 return journey tickets with a booking reference number XLANCR through 'Etihad website'. The flights departing 16.12.2021 and returning on 15.01.2022.
I have got an email stating the change in flight schedule for flights from Athens and also from AbuDhabi and flight journey originally of 16 hours now with rescheduling extended to a whopping 70 hours and that's ridiculous.
We have two small kids and this will make our journey very difficult, also losing 2 very precious days because of rescheduling of flights.
I would like to go ahead with 'Cancellation and refund' of flight tickets. But I dont know how to do it, they are not taking up the phone(treid MANY times), on website I can do nothing via 'manage my booking' and now am in a fix.
Please resolve the issue!

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5:22 am EDT
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Etihad Airways My Guest Account with Eithad

Hello Sir,
Good Morning!
For ten day I have been trying to contact Eithad Airways on Phone No.[protected] but there is no response but only taped voice is running for hours on phone but no customer care agent answering the call. Is it the way Eithad Airline, A Government Entity of repute is running now and are not working to our satisfaction ?
Can you please tell me what is the position of my Guest Account No.[protected]. What is the amount in the account and how long it is valid. Please share all information.
Let me tell you that all other Airlines Emirates, Gulf air are running smoothly and they are responding to Customer calls quickly and resolving the issues also but what about Eithad Airways.
Can you please refund my hard earned money which you kept forcibly in the Guset Account when your flights to Delhi from Bahrain did not operate due to covid.
Looking forward to hear from you soon.
Regards,
Autar Koul
M: +[protected]/[protected]
E-mail:[protected]@yahoo.com

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3:45 am EDT

Etihad Airways ticket refund CCJ-AUH-JED

Sir, I purchased ticket CCJ-AUH-JED through clear trip on 23-02-2020 unfortunately flight was cancelled but until now I didn't receive my refund amount. My booking ref. is XBZ KNT & ticket number is [protected] my name is Hassain chelathodan. Clear trip says Etihad no yet process refund. my clear trip trip ID is [protected] Kindly do necessary action to get it refund.

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9:05 am EDT
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Etihad Airways Fight cancelled, was onthephone for nearly an hour to talk about this, but no joy

Reservation number WJSXWT

Flight from Abu Dhabi to Chennai cancelled and rescheduled

Long transit in Abu Dhabi, nearly20 hrs. Need to talk to some one about this

My number is [protected] (UK)

Thanks

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4:29 am EDT
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Etihad Airways Ticket fare refund ey 257 dt 25/march / 2020

I booked a ticket from CCJ to AUH on 25 march 2020. The flight No ey257, PNR: CKHYFC and ticket No [protected]. I already sent request for refund and request ID is 9682617. I trying to get the refund more than one year. The cocerned staffs are very negative approach regarding this issue. I submitted all required proof including copy of the ticket. They send me a UAE tollfree for contact. How can contact UAE tollfree No? I booked the ticket in India and paid through Indian bank Dr card. So I request to resolve the issue and kind consideration upon me
Ahammed Kuttiparambil
Email : [protected]@gmail.com

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4:38 am EDT
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Etihad Airways Broken Suitcase

I checked in my suitcase in Jakarta on the 15th of September for flight EY 475 to Abu Dhabi for a transit later on with flight EY 19 to Heathrow, London. I am very disappointed by the state that I retrieved my suitcase in London (16th September 2021, around 12:00). Not only was my suitcase given to me with a broken zipper which had been completely torn off, but it was also kept together without care by a single piece of rope. I had many valuables inside this bag including clothing, toiletries, a camera, and medication. Fortunately, my baggage did not seem to lose anything despite the fact that the suitcase was almost entirely open.

Although all the belongings within that suitcase are still intact, I do heavily believe that action is taken after this complaint is sent. This suitcase is what was going to be used for me to exit my managed quarantine to later move into my university accommodation. I have two large suitcases in total, the other is in fine condition, but there is no possible way for me to bring this suitcase around London- through trains, buses, etc- with the state and damage it now has. I am unable to leave my hotel room to purchase another as I am under a 10 day managed quarantine. If possible, I'd request that firstly, I get a proper apology from Etihad as I have yet to receive one. And secondly, something is done about my baggage. Whether this means I am given a new one, my broken one is repaired, I do need something done. I believe a refund will hardly work as I have no time to go purchase myself one under this quarantine lockdown where I am unable to leave.

Below are images attached of the state my baggage was in. These pictures were later on taken in my hotel room as I had been in a rush to leave the airport. The address of the hotel that I am staying for the next 9 days is the Holiday Inn London (Sipson Road Heathrow, Airport, London, West Drayton UB7 0HP). My personal phone number is +62 [protected]. My email is [protected]@gmail.com

Thank you.

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8:57 pm EDT
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Etihad Airways Travel bank/flight refund

we were due to fly last year in July the middle of the pandemic to the UK from NZ. this of course got cancelled and was not in our control.
at the time no one responded to our emails about it and I wasn't able to get anyone on the phone until the actual day of our supposed flights. at which point we were refused a refund and provided with the only option of transferring the value to the Etihad travel bank. we did this in the hopes that soon we would be able to use it.
however our government has since refused to reopen the borders and as such we aren't able to travel or even know when we may be able to travel again in the future.
initial inquiries to Etihad have resulted in them refusing our request for the funds to be refunded. this is incredibly frustrating for us as its not like we even have a choice about being able to use the credit. we can't even use it for family in the uk to come out here because they aren't nz citizens so are unable to enter the country. I am planning on taking this as high as I can, especially since I have found out that in australia Etihad paid out all refunds including ones that had been transferred to a travel credit.
see the link confirming this case :
https://www.accc.gov.au/media-release/etihad-offers-refunds-for-all-cancelled-flights-purchased-in-australia
at the end of the day we just want our money back.

Desired outcome: refund

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Tom778
Glasgow, GB
Apr 07, 2022 8:55 am EDT
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Have you used the credit in travel bank, or does it have to be unused?

Thanks

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Tomas Michl
, US
Mar 17, 2022 9:54 am EDT

Have you received your money back?

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Author of the review
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EmmaJC
Queenstown, NZ
Mar 21, 2022 3:41 pm EDT
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Yes! though - the refund was approved in September 2021 and we are only just recieving the money now in mid March 2022. you gotta chase them, and chase them. i got the refund approved by kickingup a stink and asking for supervisor and threatening to go to the media.

Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

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Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

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