Etailz
reviews and complaints

I had the exact issue almost word for word as the past two complaints. I purchased through *** and was given a confirmation number and they marked the item as shipped very early. By then I was excited because I did not expect such a great turnaround time. The delivery window was around a week after they marked as shipped, so I was patient. One day before the delivery period started, I was worried that there was no tracking update, and since I purchased a server rack, I know this is not something that can easily be overnight shipped so knew there was going to be a delay. I emailed them and was told they are confirming with the warehouse for shipping - this was on a Monday. By Thursday, I had no response so emailed them again. Still confirming with warehouse. The week they had already missed the delivery window by two days, so I asked for a cancellation given that they had not even shipped the item, only created the tracking number so I cannot cancel through Amazon. They told me they had to confirm with warehouse to cancel. Another two days, I ask for updates, and was told they are waiting to hear from their warehouse. I said I would open a complaint on ComplaintsBoard.com, and my order was finall cancelled within 5 minutes, no response from customer service. Today is the 10/5, and I first emailed them on 9/13. Be wary of this company, they have terrible business practices and will get you by tacking advantage of the *** system.

The seller wont start a warranty claim for me for Amazon order ***. This is a SRAM chain with a defectiver PowerLink connector. SRAMs warranty policy says the retailer has to initiate the claim. The seller is just telling me to return it, but I dont want to have to go through that effort. I just want the defective part to be replaced with a working part.

On 2 Sept I bought a "2 Hounds Design Freedom No-Pull Dog Harness and Leash, Adjustable Comfortable Control for Dog Walking, Made in USA (Medium 1") (Royal Blue)" from Amazon. After 8 Sept, I got notifications that it was "being shipped". But on 28 Sept, I still hadn't received the collar and leash, so I called 2 Hounds to find out where my order was. They told me I bought it from a third party dealer. I called Etailz, but only got a recording and they weren't taking messages. So, I emailed them to cancel my order. But on the same day, the order wasn't cancelled, it was filled. I waited until 6 October and still didn't get the item, so I emailed again to cancel the order and get my money back. They cancelled my order right away, but I've sent 3 emails since then asking for a refund of $41.93. The Amazon order number is ***. I want my money back because they charged me for items I never got. I haven't heard anything from Etailz at all since I started emailing them. I've been checking my Amazon Order status for updates. FYI, it currently says "One the way, but it's running late." It's been about 1.5 months and I already bought a similar item from another seller. Tonight, I'll send them another email asking for my refund and telling them I reported them to the ComplaintsBoard.com.

I ordered from Kaspien through Amazon with order number: Ordered on March 26 Order# 111-*** with an expected delivery by 04/06. I contacted the company because I did not receive the item that I already paid for. I exchanged e-mails with the company and requested the order canceled and a refund multiple times and I even advised the company that the tracking information advised the the package was being returned to sender and the company is refusing to issue a refund and advises me to wait. ne company employee even advised that I should receive the package because it is out for delivery in Washington. The only problem is that I live in New York so the package is not being delivered to me,. it is being returned to the company. Please see the tracking information pasted below that clearly advises that the package is being returned ti the sender and is not being delivered to me. I live in New York and not Washington which is where the package is being returned to . Hello ***, Thanks for your message! Apologies for the delay. We see that your order has processed for shipment. Please refer to the following tracking information: Carrier: USPS Tracking number: *** Current status: Your item is out for delivery on April 8 at 6:10 am in SPOKANE, WA 99206. Please be aware there are significant delays due to COVID-19. However, if you still see no tracking updates or you haven't received your order within a few days, please don't hesitate to let us know. We appreciate your patience and understanding! Best Regards, Jace Kaspien Support {#HS:[protected]-461404#} On Thu, Apr 8, 2021 at 10:15 PM EDT, *** wrote: Order ID: 111-***-0397827 Good evening, I still have not received this order which I already paid for. Can you advise where this order is? On Tue, Apr 6, 2021 at 12:15 PM EDT, Kaspien Support wrote: Hello ***, Thanks for your message! Sorry for the confusion. We see that your order is still in transit but has not been updated in the past few days. USPS has experienced delays in tracking updates as well as deliveries due to COVID and the holiday shipping volume. Track it here (USPS - 92612999932176571005655313) If you have not received your package 48 hours after the expected delivery date, please let us know and we will look into this further for you. We appreciate your patience! Best Regards, Vincent Kaspien Support On Mon, Apr 5, 2021 at 9:17 PM EDT, *** wrote: Order ID: 111-***-0397827 I have not received this order yet and it appears that this order is being returned to the seller. I am requesting to cancel this order if this is indeed the case and that I be issued a refund Tracking Number: 92612999932176571005655313 Your item is out for delivery on April 8 at 6:10 am in SPOKANE, WA 99206. USPS Tracking Plus™ Available Status Out for Delivery April 8 at 6:10 am SPOKANE, WA 99206 Get Updates Out for Delivery Text & Email Updates Tracking History April 8, 6:10 am Out for Delivery SPOKANE, WA 99206 Your item is out for delivery on April 8 at 6:10 am in SPOKANE, WA 99206. April 8, 5:40 am Arrived at Post Office SPOKANE, WA 99206 April 7, 10:44 am Arrived at USPS Regional Facility SPOKANE WA DISTRIBUTION CENTER April 7, 4:24 am Arrived at USPS Regional Facility SEATTLE WA NETWORK DISTRIBUTION CENTER April 6 In Transit to Next Facility April 3, 4:01 pm Departed USPS Regional Destination Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER April 2, 4:12 am Arrived at USPS Regional Destination Facility JERSEY CITY NJ NETWORK DISTRIBUTION CENTER March 31, 10:37 am Insufficient Address FARMINGDALE, NY 11735 March 31, 10:37 am Return to Sender Processed FARMINGDALE, NY 11735 March 31, 6:10 am Out for Delivery FARMINGDALE, NY 11735 March 30, 3:15 pm Arrived at Post Office FARMINGDALE, NY 11735 March 30, 2:00 pm Accepted at USPS Destination Facility FARMINGDALE, NY 11735 March 30, 5:09 am Departed Shipping Partner Facility, USPS Awaiting Item FARMINGDALE, NY 11735 Shipping Partner: UPS WORLDWIDE FORWARDING, INC