never shipped the item and charged me!
I bought headphones as a Christmas gift on this website, on dec. 15, 2015. By the way, their email is not @esurebuy.com. It's a regular gmail account. Anyway, they sent me an updated status of the order, that it was shipped and they sent me the tracking number. I checked everyday on USPS, and it says shipping label created. That's been like that for a week, it doesn't mean it has been shipped. I contacted esurebuy.com and they said that the item was backordered and that they will ship it once they get it. Terrible email, no capital letters, no punctuation marks, this is not a serious business. I furiosly tell them to refund my money and they never replied. I disputed the charge through my bank. Now, I don't have a Christmas present for my dad. Buying cheap ends up being expensive! Don't buy here! It's not a real business!
false advertisment - unethical behaviour!
Order and Received Plantronics Voyager Edge Bluetooth which was advertised as new but had clearly been used (probably the same one received by another victim that posted a complaint for same product). I sent the product back they refunded the product cost but not the shipping cost. They did not respond to my request to refund the shipping. You're better off...
unethical behavior; false advertising
Received Platronics Voyager Edge Bluetooth which was advertised as new but had clearly been used. After sending them pictures they refunded the product cost but not the shipping cost. They did not respond to my request that they tell me why they would not refund shipping.
be careful
I ordered from them 2 Samsung Bluetooth and have to pay for shipping charge. When I received the items, both of them were in non-working condition.I have to return them to esurebuy.com, so either they have to send me another one or give me full refund. After back and forth, 1 month after I received a refund with less shipping charge. I questioned them why...
Read full complaint and 29 comments
-
eSureBuy.com Contacts
-
eSureBuy.com address1261 57th Street, Brooklyn, New York, 11219, United States
-
eSureBuy.com social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 22, 2025
Recent comments about eSureBuy.com company
motorola sliver ii
Amazon UK
6 reviews
Big Top Shirt Shop
20 reviews
Outlets Forever
4 reviews
Poshmark
233 reviews
Conserv-A-Store
4 reviews
I ordered from esurebuy.com 3 weeks ago, and my credit card was charged. One week later they contacted me wanting to clarify that I intended the shipping address to be different from the billing address. I told them that I defintely wanted it to be shipped to the address I specified. I also asked them to confirm it was shipping ASAP, as receiving this item was very important. I didn't receive a response, and I kept emailing requesting confirmation. Finally, when I threatened to rescind my payment unless I heard from them, they responded, telling me that the item was on its way, and would arrive within 3 days. I asked for shipping tracking info, and was told it would be automatically emailed to me. I repeated this request 3 times. Then, just yesterday they emailed to tell me the item was on backorder, but that they had the item in a different color for $10 more. Gee, how could it be on back order if it was shipped last week? I filed a dispute with my credit card company, and told esurebuy.com to cancel my order, refund my money. And shame on them for delays and lies.