Next Day Deal
Reviews and Complaints

Id give them 0 stars if i could. Got a camera, and got gifted the same one within a week, so requested a return. Got a swift reply and said it would be sorted, no response for 3 weeks. Opened a case through PayPal and instantly got called saying if I close my case they will process the refund and found out apparently my initial request had been forgotten. Fair enough, emailed again and got told ' the returns team will get in touch ' every week, for ANOTHER month. Phoned up and apparently another ticket has been opened and the 'manager' will be in contact. Basically, there is no 'returns team' and you have to keep calling, keep emailing, only to be palmed off for a few more days. I opened my very first request on MAY the 9th. It's now September and I'm still waiting to return it. The camera has been untouched and sat in the box ready to be sent back but will probably have to go on eBay. There are no social media pages or anywhere else to reach out to them on apart from email and phone, and every time you do phone it's the same useless guy who told me 'the manager will be in touch' every time I tried to call them.

My experience mirrors exactly what other negative reviewers have encountered.

His modus operandi is baiting customers in with the guarantee of “next day delivery,” but he simply can’t fulfil that because he’s just sitting in his flat drop shipping.

He gets his excuses book out the second your order’s in, claiming a delay of a couple of days. Those couple of days turn into over a week of multiple false assurances and tracking numbers that reveal zero movement. He’ll do this under different, mostly female names to give the illusion he’s a bonafide company with a customer support department.

If you request to cancel your order in this time, he says he will, but days later he will pull out his go-to tactic and claim the courier “found” your package. This is a lie - he’s just dispatched it from his own house.

Please refuse your package if that’s the case. If you accept it, he will never provide you a return address and refuse returns. That is breaking consumer law, pure and simple.

He will make you jump through so many hoops until you just have to contact your financial institution to resolve.

Website says "FREE NEXT DAY DELIVERY IF ORDERED BY 2PM" . Not True.

I could write A LOT more but seller will try to remove review. So here is a summary:

07/08/2023

Paid £3699.99 for a camera with next working day delivery.

That evening told it will be collected by DHL 08/08

08/08 - No DHL tracking provided

09/08 - No DHL tracking provided.

Contact seller to cancel as I won't be at delivery address after 10/08 (something I told them on the phone on 07/08)

Seller (who is no longer pleasant) claims DHL already collected & won't refund

I contact Paypal for a refund.

10/08 No tracking provided

11/08 No tracking provided

12/08 No tracking provided

13/08 No tracking provided

14/08 No tracking provided

15/08

12.42pm - Am alerted by security camera at delivery address - DHL courier putting a package in a bin as "a safe place".

12.50pm - Receive tracking number email from Next Day Deal. "Your item is on its way"

12.51pm - Receive "Your order has been delivered" email from Next Day Deal

I contact DHL. Very surprised that an item worth £3500+ would be left in a bin with no signature.

DHL confirms in writing declared value of item was £100.

DHL confirms they first received item on 14/08

DHL confirms sender took extra steps to allow item to not require signature on delivery & could be left.

The box (which contains who knows what) will be returned unopened.

Seller has since told Paypal item was delivered

Seller has told DHL they don't want item returned

Paypal are on the case.

Read the other negative reviews. Do a bit of Googling.

Website says "FREE NEXT DAY DELIVERY IF ORDERED BY 2PM" . Not True.

Ordered before 2pm on Monday. It's now Thursday. Item has not been delivered. Nor has tracking been provided.

They are quick to reply to emails. But the tone can turn unpleasant.

If you mention leaving honest reviews of your experience, they accuse customer of being malicious and claim such action goes against the T&Cs - and will invalidate warranty & prevent firmware updates.

Surely this is not legal?

More Details Below.

Ordered a camera before 2pm Monday 7th Aug 2023.

On Monday night I receive a phone call querying delivery address. This is resolved & I'm told DHL will pick up camera on Tues and tracking will be provided.

Then receive an email "Delivery should be the next day however due to an influx of orders at this time, we would request for you to please allow an additional 2-4 working days for delivery in case of any unexpected delays."

Tuesday passes. No DHL collection.

Wednesday passes. No DHL collection.

Try contacting their "24/7" live chat. Stay online for some time. No response.

They email to say DHL may collect overnight.

Thursday morning. No news of DHL collection.

I email to say if its not collected Thursday & delivered Friday , I will leave honest reviews. They have known since Monday that I won't be available end-of-the-week to receive the camera at delivery address.

Am told "As per our FAQs, any action we deem malicious we would void your items warranty and blacklist the items serial number from future firmware updates.

If you no longer wish to keep the order, you may notify us once it’s delivered for return instructions.

We will not be accepting any ultimatums, you’ve shown no patience based on the amount of emails sent, today is the 2nd working day for delivery. You were told of delays on the phone call you had with our customer services team Monday afternoon."

They are quick to reply to emails, but not to deliver. OR to offer DHL tracking.

Do some Googling. Their many five star reviews may not reflect a number of less positive experiences where customers were intimidated.

The website This Is Money (I can't post link) is quite revealing.

cuz they're all just lies. Tried to contact customer service but no one answered the phone, left a message but never got a response back. Finally got an email saying the item was out of stock even though it was listed as available on their website. Had to cancel my order and now waiting for a refund. Will not be shopping here again and would not recommend anyone else does either.

If you're looking for a reliable online retailer, Next Day Deal is not the one for you. My experience with this company has been nothing short of disappointing. I placed an order for an item that was listed as in stock on their website and was promised that it would be shipped out the following day. Unfortunately, it's been four days and I'm still waiting for my item to be shipped.

To make matters worse, when I tried to contact their customer service department, no one answered the phone. I left a message, but never received a call back. After days of waiting, I finally received an email stating that the item I ordered was actually out of stock. I had to cancel my order and now I'm just waiting for a refund.

I was really looking forward to receiving my order from Next Day Deal, but it seems like this company doesn't care about their customers. If you're looking for a reliable and trustworthy online retailer, I would suggest looking elsewhere. I will definitely not be shopping with Next Day Deal again and I would not recommend this company to anyone else.