Eskom Holdingsservice promise not being kept

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a verified customer
Verified customer

Im from a farm town called amersfoort mpumalanga, we are renting a premise on a farm where the transformer got stolen. We asked eskom what we needed to do for elecricity. They sent someone to give us a quatation for connecting fees. On 27 march 2017 we paid the amount of R14 250.00 for the work and connecting. The first promise was made by eskom promising between 30 to 90 days the transformer will be replaced and the other work will be done. 4 weeks back a contractor came around promising to do the work the next week. Sjoe nothing happened. Only on the 22 nd of june the contractor came around dug a hole for a pole and laid cables and left promising to come back this week. Quess what nothing happened. Struggling to get answers from eskom in ermelo we heard an hour ago a new contractor will be assigned to do the job. 96 days after payment no electicity as ptomised only a hole in the ground. If we contact the call centre the system shows were in connection phase, connecting what if there is no transformer. If you do speak to someone from ermelo they say they cant say what we need to do. Can someone please tell me what to do.

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