The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-CarThe manager name Summer

M Oct 29, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

I have spent alot of money with the Enterprise Car Rental in Rocky Mount, NC on Wesleyan Rd.

There is a manager name Summer at this location who's customer service is not good.

Its only 2 car rental offices in this entire city. After constant renting with hertz, I decided to use enterprise again. I own several homes out of state and 2 in NC. I booked a reservation then called enterprise for a pick up. I told her that I needed a ride, gave her the address to pick me up and all the entire questions began. After months and months and months of renting there, even from her, She told me that I couldn't rent from them because I had two addresses if I use my debit. She ask me to give her a bill. This is a question that has never been asked of me, not even from her when she rented directly to me.

I told her that I do have a bill. I can show her that I stay In the area but I own several homes too. She told me that I couldn't rent from them. I told her that I am going to reach out to corporate for her refusing to rent to me. I went on and made a reservation with hertz.

This has got to stop. My job is to travel. I just rented with enterprise in NY & SC. It was easy and the people were pleasant! You guys need a pleasant manager to run that office. This is the 3rd run in I had with this manager. Everybody else there has been nice. I am not happy and disappointed with the treatment I have received from Summer the manager after spending ALOT of money with enterprise.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Enterprise Rent-A-Car's response · Nov 25, 2020

    Marla6, I apologize that our service did not meet your expectations if you can provide a few more details, we would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number, and the details of your experience. Thanks. –Carol H.

Responses

  • Lu
    Lucinda ShoeGame Moore Nov 25, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Ok I will. I have called the corporate office a month ag and no one ever called back. This is the 1st time hearing anything back. ☹️☹️☹️☹️

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.