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Enigma Software Group Customer Service Phone, Email, Contacts

Enigma Software Group
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www.enigmasoftware.com

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1.8 64 Reviews

Enigma Software Group Complaints Summary

13 Resolved
51 Unresolved
Our verdict: When using services from Enigma Software Group with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Enigma Software Group reviews & complaints 64

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Newest Enigma Software Group reviews & complaints

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11:02 am EDT
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Enigma Software Group false advertising product doesn't work

While looking for a free trial virus removal program, I saw that Spyhunter specifically indicated that they are the ones to remove "Delta-Search.com" which prevents Mozilla's Firefox from starting.
After downloading spyhunter, they proceeded to scan my whole computer and came up with over 1000 "errors" that needed "immediate attention" Most were tracking cookies!
I let the program remove the "issues" and it only cleared 50 of the simplest ones.

Program NEVER touched or mentions the delta-search virus etc.

But they did want me to buy their product for further "help"! NOT. I did not buy.

Tried to look up their contact info and nothing seems to direct me for at least an email address. They seem to have a "main" office in Clearwater Fl and another office in Stamford, CT.

What a fraud! Especially when a non-techie needs assistance.

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EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Aug 12, 2013 11:01 am EDT

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

ComplaintsBoard
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7:10 am EDT
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Enigma Software Group overcharging my credit card

The company was sure, after a test, to solve spy problems on my computer and pretended to charge 29. 99 € for that. Once i accepted and gave my credit card information, i had the surprise to read : your account has been lessened of 71 € ! The companby "sold" me extra software i never asked for (29. 99 €) and charged an extra 11 € for a mysterious service.
I wrote to the company that i did not want the service anymore and i received just one answer : we will answer later.
No answer, ever. I was stolen on july 1st 2013.

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Srggh@#jjjSSS
, US
Nov 05, 2016 8:44 am EDT

I had the same issue with Spy Hunter. I was renewing my subscription. I was careful to read what my choices were and only checked the box for renewal. I gave all of my information and went to the next screen. I was immediately charged for both the renewal and something else I did not check or want. I had to find the phone number for customer service and called them. They issued me a refund but said it will take 5-7 days in order for the refund to be applied to my account. This is unethical and also may be illegal. If it happened to the person in the 2013 post and it happened to me today in 2016, then nothing has been fixed. And this company is continuing this unethical business practice. By this company holding onto our money for 5-7 days, they have the ability to invest it and earn interest off of it. For me personally, the amount is low. But multiply that times millions of consumers, and that is a huge cash cow. This company needs to be investigated and perhaps it is time for a class action law suit.

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EdLaw
, US
Aug 11, 2014 11:31 am EDT

I was charged for spy ware I did not authorize in June 2014 and a credit was issued; however, the charge was applied again this month.

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JLSeagull
, US
Aug 11, 2014 11:45 am EDT
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If you didn't give that company your card number, call the customer service number on your card, immediately, report fraud, and you will get a new credit card. If you did give the company the number and expiration date, then you didn't read the fine print. You subscribed to a service and will have to keep trying to cancel.

ComplaintsBoard
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10:47 am EDT
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Enigma Software Group charged on my credit card

I am French citizen who live in Netherlands, I bought a new laptop on month ago and I did not download Dri Spyhunter in my new and completly new laptop and I was charged on 15-09-2012 DRI SPYHUNTER [protected] € 35, 69 (it is a copy and past of my banking statement). How can I claim my refund? Could you help me? Many thanks in advance.

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ahinst
, DK
Aug 26, 2013 1:00 pm EDT
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What a lot of crap from him. I had my bank account lanced for 4 times plus a fee for nothing!
It would seem that this company is running an unlawful SKAM!

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Oct 25, 2012 2:02 pm EDT

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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5:59 am EDT
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Enigma Software Group - unberechtigte abbbuchung

Sehr geehrte Damen und Herren, Sie haben unberechtigt zwei mal am 09.08.2012 € 35, 69 von meiner Visa Credit Card abgebucht. Mit dem Vermerk "DRI SPYHUNTER". [protected]. Ich bitte Sie höflich und dringlich diese Beträge auf mein Konto zurück zu überweisen. Da ich Ihnen keinerlei Auftrag erteilte sehe ich mich gezwungen, bei nicht Überweisung rechtliche Schritte gegen Sie zu unternehmen. Mit freundlichen Grüßen# Gerhard Geis

Read full review of Enigma Software Group and 25 comments
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9:19 am EDT
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Enigma Software Group billing

This company still billing me for something I already for more than half a year ago cancelled and ask not to renew. That time I got my money back, but this company still going on with their tricks and goes on billing.
Now it´s time to put an end to this kind of scam:
I now look forward to refund sonest possible, and never ever anymore do your dirty tricks again
Tapio Mustonen
User Name: tapio14835925
Password: [protected]@skovdemail.se

Read full review of Enigma Software Group and 3 comments
Update by Tapio Mustonen
Aug 13, 2012 9:19 am EDT

Hi; now once again you did bill my credit card, even after I declined any renewal and asked to cancel my account half a year ago and got my money back. I wonder what the heck you doing, is this some kind of scam? I will contact my bank and ask them to
help me not to accept your billing anymore!

Tapio Mustonen
User Name: tapio14835925
Password: muta@skovdemail.se

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Charlotte Russell
Seaford, US
Jan 15, 2014 10:26 am EST

The program has caused my computer to crash and continues to ask me to register and pay for more products. Twice I had my computer repaired and now I want to be refunded the full amount of $69.98 to my Chase account.

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Marianne E
Walnut Creek, US
Feb 27, 2013 2:38 pm EST
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Enigma billed be $39.99 for a service that I cancelled and did not request renewal for.

It is my belief that this business is practicing outside of the law, billing customers for services not rendered.

I am extremely upset and will never use Enigma Software again and warn against those who may be considering downloading Spy Hunter in the future.

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Aug 16, 2012 10:41 am EDT

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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2:30 am EDT
Resolved
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Enigma Software Group pay twise

hi, i have had a payment taken for euro 35, 69 from my account, I pay this already in 16 dec. [protected]) how do i get a refund

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EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Jul 10, 2012 11:48 am EDT

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

ComplaintsBoard
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10:37 pm EDT
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Enigma Software Group cobrança no cartao de credito

Ta sendo cobrado no meu cartao ja faz algum tempo isso e nunca comprei nada queria saber como cancelar

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Augusto Cesar Paes de Barros
, BR
Apr 29, 2014 8:34 am EDT
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Meu nome é Augusto Cesar Paes de Barros, comprei ano passado e estão me cobrando outra vez no AMERICAM EXPREX referente a DRI*SPYHUNTER 0000 = $ 39, 99 e DRI*SPYHUNTER 0000 = $ 29, 99.
Aguardo solução.

email: contato@cuidadorasdolar.com.br

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
May 27, 2012 10:49 pm EDT

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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9:48 am EST
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Enigma Software Group - payment taken

hi i have had a payment taken for £31.94 from my account, I do not have this spyware on my computor how do i get a refund

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2:40 pm EDT
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Enigma Software Group unautorized witdrawal from creditcard

I downloaded spyhunter 4 at a price at eur 29.99 but the company witdraw 74.93 euro instead. Did not receive any confirmation what so ever and when i try to login i can't. No email response when contacting.

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EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Aug 10, 2011 2:30 pm EDT

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would also appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

ComplaintsBoard
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9:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enigma Software Group crashed my computer and will not refund

I had problems with a new computer and a virus Microsoft Security 7. I purchased the Spyware program that promoted eliminating and removing this and any other problems with my computer. I fell for it and purchased this program which instead of fixing the problem, it crashed my new computer. I have on many attempts to receive a refund and they refuse this. DRI*ENIGMA SOFTWARE
WWW.ESLR8.COM MN If you see this appear on your credit card, stand by, they don’t care you are expected to pay corporate scam artist

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EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Aug 10, 2011 2:37 pm EDT

Hello,

I am the Vice President of Customer Service, Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would also appreciate if you would be kind enough to write a feedback stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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11:56 pm EST
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Enigma Software Group why charge my credit card

My name is windsor, on 12, January 2011, DRI Spyhunter([protected]) charge my credit card for AUD: 30.47. Ref No: [protected]. I don't know that is what for. Please contact me, my e-mail address: [protected]@hotmail.com

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Holger Grimminger
, DE
Jun 03, 2014 7:27 am EDT

my mastercard has been debited 2 times qith € 35, 69 on 2nd may 14, ref. LUX [protected]
I never have accepted the billing of my mastercard. Please refund both amount to my account
Holger Grimminger, holger-grimminger@t-online.de

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Holger Grimminger
, DE
Jun 03, 2014 7:19 am EDT

my mastercard has been debited 2 times with € 35, 69 on 2nd may 14, ref. LUX [protected]
I never have accepted the billing of my mastercard. Please refund both amounts to my account.
Holger Grimminger holger-grimminger@t-online.de

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Mar 14, 2011 9:33 am EDT

Hello Windsorz,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

ComplaintsBoard
T
6:14 pm EST

Enigma Software Group do not buy from enigmasoftware

I have purchased SpyHunter software online one year ago. Subsequently I removed it from the computer because it did not do me any good. As many other Spyware mallware programs I have tried it runs not needed checks and declares many infections and then "cleans" them. My computer continues to be sluggish and I have a lots of problems. The bottom line the SpyHunter was totally useless. I did not even try to get money back from enigmasoftware.com

About a month ago the credit card I have used to purchase the SpyHunter was charged for the renewal of software I have never installed on my computer by a company named www.iomatic.com for reneval of a software named Registry Medic. I looked the statements of all my credit cards for the Summer of 2009 and found out that the only software I have purchased online was from www.enigmasoftware.com. This made the connection. Plus enigmasoftware.com has in its line of products software named Registry Medic. I could not find if these two companies are business related but I am sure www.enigmasoftware.com have provided my credit card information to iomatic.com.

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Fred
,
Jul 02, 2008 9:36 am EDT

I have not found the spyhunter program to be particularly useful. At one point I was prompted to pay and had already paid but thought that it had not been recorded. It took a very long time to turn this around. I cannot use this program. It is always prompting me to register and to pay again. I finally sent them an email asking to be removed from their registry and to allow me to remove the program from my computer. If you hit the please remove button it justs reinstalls the same program. Emailing them just stimulates more requests for re-registering and more requests for payments. I sure want this program out of my life. Would I ever buy anything from Enigma again. Nope. Never.

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jwtinn
Chicopee, US
Mar 18, 2011 2:12 am EDT

I have this charge against my credit card and want it stopped, DRI*SPYHUNTER [protected] MN
. I tried their email address complaints@enigmasoftware.com, the website does not exists.

Transaction Reference Number MT110500104000010120116

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Mike Rufus
Liverpool, GB
Jun 30, 2014 8:10 am EDT

Hi folks,
I received 2 identical e-mails from your company on 11/6/14 with the option of renewing my subscription for 6 months. I cancelled the
renewal on both, but found on checking my bank account; that 2 payments of £30 sterling had been made to your company.
Could you please reimburse my account to remedy this error.

Thanks,
Mike Robinson.

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
May 09, 2011 3:44 pm EDT

Hello,

The company web site is www.enigmasoftware.com
I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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9:34 am EDT
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Enigma Software Group unauthorised charge to my credit card

I have just discovered an unauthorized charge to my bank account. I cannot even remember visiting such a site. What, if anything, can i do about this? What if it reoccurs?

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EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Apr 08, 2011 2:01 pm EDT

Hello Wencol1,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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8:36 pm EDT
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Enigma Software Group unauthorized charge to my credit card

You charged $29.99 to my credit card account yesterday on 03/23/10 at 04:40 am wit a description: card transaction : dri*spyhunter, [protected], mn from card#: [protected]
I do not want to renew this software and I want the charge removed from by credit card!.
I wish to drop any membership I have with spyhunder and dri.

I wish this to be done immediately.

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Peter Berney
, AR
Feb 28, 2009 1:14 pm EST

I discover today, upon receipt of muy credit card statement of account having been debited on February 29, 2009, USD 29, 99 by DRI SpyHunter. I have not ordered not concluded any deal with this company

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Apr 13, 2010 3:06 pm EDT

Hello Sbastas and Others,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the complaint above and in behalf of Enigma, I would like to apologize for the fact that you were not able to contact us and I would like to help you.

If you go to our website www.enigmasoftware.com and log onto our support center, you would be able to contact us directly.

However, if you still have a problem, please send an email to complaints@enigmasoftware.com with a detailed description of your problem or complaint. I personally read all emails that come to that account and I will find a suitable solution for your problem.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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Dave
Oromocto, CA
Apr 30, 2009 2:02 pm EDT

I was billed $29.99 on my credit card for DRI SPYHUNTER that I did not order because I never use the account it was billed to. I have no idea what this is and I cannot find any company online called DRI SPYHUNTER.

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7:37 pm EST
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Enigma Software Group - unauthorized charge on my credit card

BEWARE - An unauthorized charge appeared on my Capital One Mastercard account for $29.99. When I called I was transferred to an overseas call center and harassed. The customer service representative insisted that I provide my email address (which I refused). When I requested a supervisor, she placed me on HOLD for a long time with LOUD classical music...

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8:45 pm EDT
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Enigma Software Group spyhunter

Hello India Vilarreal,

I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to [protected]@enigmasoftware.com. I personally read all emails from that account.

At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

Read full review of Enigma Software Group and 58 comments
Update by EnigmaSoft Customer Service
Jul 22, 2013 10:48 am EDT

We have provided a full refund, as requested, to the user by the username of "colliers".

After receiving a BBB complaint, in good faith, I contacted Colliers (Mr. Forchilli). Colliers says in his BBB complaint: "At the time of purchase no working software is delivered, inquiries to their tech support not responded to and there is no agreement of subscription".

Colliers' statement "They are supposedly refunding me for the software I didn't order, although they don't offer any explanation as to why it was charged for it in the first place" is false and deceptive.

I stand by my previous statement "At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer" and have written documentation to prove my words.

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Matthew Davisk
, US
Jan 21, 2019 4:17 pm EST

There are better and cheaper options out there. Even some well-known free antivirus are far better than this scamware. $80 for a year? Really?

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Mary Z. Turner
, US
Feb 02, 2017 7:13 pm EST

An appalling piece of garbage.
1. It doesn't work. In a test performed by AV-Lab on a set of 1000 trojans, viruses, backdoors, worms, keyloggers and other malware, Spyhunter detected only ONE. Yes, one! Panda found 996, Kaspersky 990, Norton 948. See here: https://avlab.pl/sites/default/files/files/free_antivirus_scanner_test_ENG.pdf
2. Enigma Software is hiding. According to their webpage their address is 2803 Gulf to Bay Blvd., Suite #446, Clearwater, FL 33759. That is a UPS store. Their are hiding behind a box. And of course there is no phone number on their webpage.
3. They will scam your credit card. Mastercard or Visa should investigate them.
Please download free Avast or AVG or Malwarebytes or Microsoft Defender.

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hawkeni
, TR
Jan 05, 2017 4:58 am EST

What VISA rules are: “Preauthorized Transfers:A "preauthorized transfer" is one of a series of recurring electronic fund transfers at substantially regular intervals.53 A preauthorized transfer cannot be made from your account at a financial institution unless (a) you have given advance authorization in writing, and (b) a copy of your written preauthorization has been given to you by the party obtaining it”
so i purchased SPYHUNTER for 10 USD, and preauthorization enigmasoftware kept withdrawn every 6 month for 39.99 USD twice, this is done without my any means of approve. sure the Spyhunter even didn’t work and installed at all many emails returned useless so i erased and gasped 10 USD. But later on noticed that ( from spam emails) enigmasoftware was hacking my account without my approve or my ok. Perhaps used my 3 digit secure cod, violating VISA CARD rules. now they use excuse my language barrier, assume that i am not native Eng speaker, so they can get away with their scamming and fraudulent activity. Never ever i have given auto recharging authority or auto renewal approve. Autorenewal is optional but they make it OBLIGATORY.so never ever purchase SPYHUNTER, useless s###. Certainly I will file case to court for international fraudulent actin and using my account any authorization. They better provide proof of my written signed authorization.Period.

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Any Smith
, US
Dec 20, 2016 3:56 am EST

I got the free trial version of spyhunter and I started the scan. It took very long to complete and when it completed I found out that it doesnt remove virus UNTIL we pay for it. personally I think its a bit too much, theyre are many antivirus software that atleast have proper product trials. I was still ready to buy spy hunter 4 because theyre were SO many viruses I was dying to remove but I couldnt, they were all detected by spy hunter. A little while later, I obviously had to run a scan on my computer, so I used microsoft security essentials, and it only detected ONE virus, and that was spy hunter. So now I am confused and afraid... is spy hunter really an antivirus program? Or does it make viruses and then remove them?! I wouldve tested it myself but its paid so I think Im going to find a better alternative...

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Steven Steinback
, US
Dec 19, 2016 10:20 am EST

Junk ware Spyhunter needs to be removed from every website that support a healthy computer through user friendly utilities. After installing the software it said problem found. Interesting that it was a fresh sandbox install. I would never recommend this software to anybody!

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Shirley Robinson
, US
Dec 07, 2016 11:53 am EST

i cancel spyhunter serval months ago and no refund on the 5th was charged again please cancel shirley robinson

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chas62
, US
Jul 14, 2016 7:38 pm EDT

I search online for a free ransomware removal tool found spyhunter. I read like it was free so I dnlded it and ran it. After finding items to remove, it did not remove them. Instead it wanted me to pay for the removal by a subscription.

WTH...They advertise FREE then want to charge you, I would not trust this company they mislead you.

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Any Smith
, US
Dec 20, 2016 3:57 am EST
Replying to comment of chas62

I fell in the SAME trap

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Johnson Speciale
, US
Jun 28, 2016 2:17 pm EDT

want to see their "VP" check it out

https://www.linkedin.com/in/alec-malaspina-417237b0

this POS has d-bag written all over him

THESE PEOPLE ARE LIARS, AND THIEVES!

do NOT use their shut product. THEY are the ones creating, and spreading a lot of the virii, and malware you're trying to get rid of! believe me or not, doesn't matter...they're low, ###, and they will be found out soon enough.

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Chris Harvey carter
, GB
Jun 28, 2016 2:12 pm EDT

2 amounts of £23.99 & £31.19 were takeout of my Nationwide a/c on the 28th May 2016 for dri spyhunter.Transaction no [protected]. I do not have the software or even the computer as I retired and closed the business 18 months ago. We did purchase software about 3 years ago but this was cancelled before the six months
A response to another complaint states 7 days notice is given before the charges were due. I had not received this to my email address.
I require a cancellation and refund .

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Diana Ventaloro
, US
Apr 01, 2016 7:11 pm EDT

I have attempted to uninstall Spy Hunter and I found it impossible, this was not what I bargained for ! I wound appreciate any help taking this program in whole out of my laptop.

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12:40 pm EDT
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Enigma Software Group unauthorised charges from my bank account

I have check my bank statement and I noticed that I have been charged £59.17 on 20th April 2009 with the Bank reference DRI SPYHUNTER [protected] GB. I did not authorsise this payment and want the charges refunding as soon as possible. I gave this company my card details 2yrs ago for a one off payment for the security software but was unaware that the company would keep my details on record and just help themselves! I do not even have the computer that corresponds to the original transaction anymore. Any help would be apprecitated on this matter. Many thanks Stewart Davidson
Please contact stewart.[protected]@virgin.net

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white7111
, US
Jul 23, 2015 3:37 pm EDT

I don't use this ani-virus program but they keep taking money out of my bank account without authorization, I can't afford this

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antanas
Northampton, GB
Jul 23, 2015 5:27 pm EDT

www.facebook, com/aprismantas
T.mob.+[protected]
e.mail.antanasprismantas@gmail.com

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5:46 pm EST
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Enigma Software Group - no way to contact firm

Don't purchase the spyhunter software. It crashed my laptop and put it into a virtual loop. There is no way to contact the company. There is no telephone number. Only email tickets and they don't respond back. They will also rebill your credit card every 6 mos if you don't stop them right away. Be careful !!!

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Enigma Software Group charged for service I didn't order

DRI Spyhunter is a scam. I purchased the software for 29.99, and it did nothing. I was amazed there were no reviews on the internet making clear the product was worthless. Six months later I got an email saying "thank you for your purchase" and a second charge of 29.99 automatically taken from my account. I never authorized recurring billing. I called [protected] and was told the charge would be reversed immediately. This is a fraud most likely set up to dupe people out of money who don't check their bank statements thoroughly.

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7:40 am EDT

Enigma Software Group not allowed to bill me.

i got a charge on my card from DRI spy hunter for $29.99 on 10/03/08...
i have been through this before, and this WILL Be rectified and WILL receive my money back.

i have already submitted a complain to the better business bureau, so if idon't hear something NOW and get my money back, i will be involving a lawyer and nobody else will have to deal with you scam artists.
i will give you my information, and you WILL be fixing this.

i dont' know who you people think you are, but the BBB does and i refuse to let you take advantage of anyone.

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MargieWV
Statesville, US
Jan 06, 2014 1:06 pm EST

I have a charge of $39.95 on 12-17 for Dri Spy Hunger and I did not okay this charge. Please refund my account this money. I did not agree up front to pay this all the time. Please take it off.

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MargieWV
Statesville, US
Jan 06, 2014 1:02 pm EST

I also have a charge on my debit card from Dri Spy Hunter on 12/17 for 39.99 and I have no idea where it came from. Do they hook onto another software? I haven't complained to technical support or whereever but I am headed that way.

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matt bucko
Phoenix, US
Feb 14, 2009 10:25 am EST

Burried in the license agreement. I hate these people and how they do business.

Search results for 'automatic and billing'
Match: Format: Sort by:
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Documents 1 - 2 of 2 matches. More *'s indicate a better match.

"Enigma Software Group, Inc.****
... information strictly for the purposes of diagnosing new Spyware threats. 3. Renewals � When you purchase Spyhunter, your account will configured for automatic billing. If you choose not to utilize our automatic billing option, you can change this option only by opening a ticket with technical support ...
http://www.enigmasoftware.com/license.shtml 03/13/08, 33821 bytes "

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Eva
,
Oct 07, 2008 9:14 am EDT

I am having the same problem. I was looking for a spyware for my husband's computer and found them. I haven't gotten the software and the laptop crash. They took 29.99 on my credit card. Then just a month ago, they took another 29.99. My credit card went over the limit because I was not expecting this charge plus the overlimit fee. I tried to challenge the charge on my credit card but this company said it is for renewal. What renewal? I never even visited their website again because I was not able to use the software. This is a scam and am also filing a complaint.

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Enigma Software Group contacts

Phone number

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Website

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