Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Automotive Fueling and Charging Engen Petroleum
Engen Petroleum

Engen Petroleum review: Bad treatment in crisis situation

S
Author of the review
6:26 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would like to bring a situation under your attention that happened to me and my partner today (5 February 2026) at Engen Fairlands.

My partner hit a pothole on his way home. He drove to the nearest garage to leave his car there so we can fix the problem the next morning, because he was called out for an emergency at the hospital. This was more or less 20:48

He told one of the attendants that we have a flat tyre and we would collect the car the next day. He parked the car on the "excess" side of the garage not to interfere with the cars that will be visiting the garage.

The next morning we waited for the tyre garage to open at 8. He took of the tyre and took it to the tyre shop. We do have one of the new vehicles that don't have an extra tyre. Struggling to get a tyre they gave us a loan tyre to put on our car. So at this point our car is standing at the garage without a wheel.

After my partner operated, we returned to the garage (round about 11:30) to put on the loan tyre. What a delight to arrive and have our car wheel clamped. I was instructed by die security to please go to the manager.

What a lovely experience I had there. The manager/owner told me we should have asked them if we can park our car there, since it is private property. I explained the whole situation and all she did was roll her eyes at me. According to her we should have asked for permission, not understanding we had an emergency, and we also told the petrol attendant. According to her, we should have followed a process to tell them we are leaving the car there, and ask for permission. I must be ignorant because I wasn't aware of that. I feel the managers/owners must have been there when he took off the tyre the next morning, couldn't they just come out and tell us this, did they have to clamp it?

At his point I really wanted to cry because it was all a little bit overwhelming for me. I got my partner to come and talk to them. Again he explained the situation to them, and again we were told we handled our crisis wrong. If she just took the effort to watch the cameras and see he ask an attendant to park there.

She reiterated to me that there is a 15 minute parking time. Which I completely understand. So I would just like to know the people that eat at the Wimpy are they in and out in 15 minutes? I would just like to point out again that we parked on the far side of the garage not to interfere with customers that might be using the garage, nor did we park it in front of a petrol pump that will affect the money side of things.

I think the treatment we received was really unfair and dismissive. The staff at the garage know us so well, we get our morning coffee there at least 4 times a week, our late dinners at the woolworths. We fill up our cars every second week, because we do have hooligan cars that seep through diesel. The staff always laughs when I arrive in the morning and ask, please wake me up with a cappuccino, so I can go and teach children. I will never support this garage again.

I am including the pictures of where our vehicle was parked, not to affect their business. We had to pay R350 to have our own vehicle back. I am also including the contact number for the tyre place, who will confirm we have a loan tyre on our car.

I really feel the way we were treated in a crisis situation was most definitely not fair.

Recommendation: Don't use their parking in a Crisis situation, rather fuck up your tyre and drive to another garage

More
Send message
Copy link
Report
0 comments
Add a comment

More Engen Petroleum reviews & complaints

Engen Petroleum - Bad service and terrible staff 9
Engen Petroleum - Careful what you say to an Engen pump attendant
Engen Petroleum - bad attitude for a cashier
Engen Petroleum - petrol attendant
Engen Petroleum - Rude manager and fraud
Engen Petroleum - Customer service
Engen Petroleum - Engin truck speeding this morning of 7 of july
Engen Petroleum - food
Engen Petroleum - Payment
Engen Petroleum - Rude staff ignoring customers on multiple visits
View all Engen Petroleum reviews and complaints

  1. Engen Petroleum Contacts

  2. Engen Petroleum phone numbers
    +27 860 036 436
    Click up if you have successfully reached Engen Petroleum by calling +27 860 036 436 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +27 860 036 436 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +27 860 036 436 phone number 1 1 users reported that they have UNsuccessfully reached Engen Petroleum by calling +27 860 036 436 phone number
    Customer Service
    +27 214 034 911
    Click up if you have successfully reached Engen Petroleum by calling +27 214 034 911 phone number 2 2 users reported that they have successfully reached Engen Petroleum by calling +27 214 034 911 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +27 214 034 911 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +27 214 034 911 phone number
    100%
    Confidence score
    Head Office
    +27 314 603 422
    Click up if you have successfully reached Engen Petroleum by calling +27 314 603 422 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +27 314 603 422 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +27 314 603 422 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +27 314 603 422 phone number
    100%
    Confidence score
    Refinery, South Africa
    +27 800 111 212
    Click up if you have successfully reached Engen Petroleum by calling +27 800 111 212 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +27 800 111 212 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +27 800 111 212 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +27 800 111 212 phone number
    100%
    Confidence score
    Ethics Line, South Africa
    +267 363 5300
    Click up if you have successfully reached Engen Petroleum by calling +267 363 5300 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +267 363 5300 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +267 363 5300 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +267 363 5300 phone number
    100%
    Confidence score
    Botswana
    +243 817 005 590
    Click up if you have successfully reached Engen Petroleum by calling +243 817 005 590 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +243 817 005 590 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +243 817 005 590 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +243 817 005 590 phone number
    100%
    Confidence score
    Democratic Republic Of The Congo
    +241 740 101
    Click up if you have successfully reached Engen Petroleum by calling +241 740 101 phone number 2 2 users reported that they have successfully reached Engen Petroleum by calling +241 740 101 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +241 740 101 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +241 740 101 phone number
    100%
    Confidence score
    Gabon
    +233 302 513 466
    Click up if you have successfully reached Engen Petroleum by calling +233 302 513 466 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +233 302 513 466 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +233 302 513 466 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +233 302 513 466 phone number
    100%
    Confidence score
    Ghana
    +254 202 729 195
    Click up if you have successfully reached Engen Petroleum by calling +254 202 729 195 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +254 202 729 195 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +254 202 729 195 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +254 202 729 195 phone number
    100%
    Confidence score
    Kenya
    +266 22 314 709
    Click up if you have successfully reached Engen Petroleum by calling +266 22 314 709 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +266 22 314 709 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +266 22 314 709 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +266 22 314 709 phone number
    100%
    Confidence score
    Lesotho
    +265 187 1177
    Click up if you have successfully reached Engen Petroleum by calling +265 187 1177 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +265 187 1177 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +265 187 1177 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +265 187 1177 phone number
    100%
    Confidence score
    Malawi
    +230 206 6000
    Click up if you have successfully reached Engen Petroleum by calling +230 206 6000 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +230 206 6000 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +230 206 6000 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +230 206 6000 phone number
    100%
    Confidence score
    Mauritius
    +258 21 325 201
    Click up if you have successfully reached Engen Petroleum by calling +258 21 325 201 phone number 2 2 users reported that they have successfully reached Engen Petroleum by calling +258 21 325 201 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +258 21 325 201 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +258 21 325 201 phone number
    100%
    Confidence score
    Mozambique
    +264 612 969 000
    Click up if you have successfully reached Engen Petroleum by calling +264 612 969 000 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +264 612 969 000 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +264 612 969 000 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +264 612 969 000 phone number
    100%
    Confidence score
    Namibia
    +262 262 427 676
    Click up if you have successfully reached Engen Petroleum by calling +262 262 427 676 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +262 262 427 676 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +262 262 427 676 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +262 262 427 676 phone number
    100%
    Confidence score
    Reunion
    +250 788 175 100
    Click up if you have successfully reached Engen Petroleum by calling +250 788 175 100 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +250 788 175 100 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +250 788 175 100 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +250 788 175 100 phone number
    100%
    Confidence score
    Rwanda
    +268 518 4844
    Click up if you have successfully reached Engen Petroleum by calling +268 518 4844 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +268 518 4844 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +268 518 4844 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +268 518 4844 phone number
    100%
    Confidence score
    Swaziland
    +255 411 200 121
    Click up if you have successfully reached Engen Petroleum by calling +255 411 200 121 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +255 411 200 121 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +255 411 200 121 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +255 411 200 121 phone number
    100%
    Confidence score
    Tanzania
    +260 21 366 660
    Click up if you have successfully reached Engen Petroleum by calling +260 21 366 660 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +260 21 366 660 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +260 21 366 660 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +260 21 366 660 phone number
    100%
    Confidence score
    Zambia
    +263 867 700 0326
    Click up if you have successfully reached Engen Petroleum by calling +263 867 700 0326 phone number 1 1 users reported that they have successfully reached Engen Petroleum by calling +263 867 700 0326 phone number Click down if you have unsuccessfully reached Engen Petroleum by calling +263 867 700 0326 phone number 0 0 users reported that they have UNsuccessfully reached Engen Petroleum by calling +263 867 700 0326 phone number
    100%
    Confidence score
    Zimbabwe
    More phone numbers
  3. Engen Petroleum emails
  4. Engen Petroleum address
    Engen Court, Thibault Square, corner of Riebeeck and Long Street, PO Box 35, Cape Town, 8000, South Africa
  5. Engen Petroleum social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 09, 2026
  7. View all Engen Petroleum contacts
Engen Petroleum Category
Engen Petroleum is ranked 36 among 43 companies in the Automotive Fueling and Charging category
#34 Casey's Casey's #35 Admiral Petroleum Admiral Petroleum #36 Engen Petroleum Engen Petroleum #37 Allsups Convenience Stores Allsups Convenience Stores #38 Roadrunner Market Roadrunner Market
Engen Petroleum Alternatives
Chevron 364 reviews Allsups Convenience Stores 74 reviews Casey's 361 reviews Circle K 1686 reviews Petro Canada 224 reviews