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1.8 160 Reviews

Endurance Warranty Services Complaints Summary

34 Resolved
125 Unresolved
Our verdict: When using services from Endurance Warranty Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Endurance Warranty Services reviews & complaints 160

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7:24 am EST
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Endurance Warranty Services Car Shield Extended Auto Warranty

I took My Vehicle to a Dealership for repairs they contacked the Warranity service. They did not want to replace the transmission on Their word wanted them to take it all apart, guess You can't trust the Dealerships findings.

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10:44 am EDT
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Endurance Warranty Services Rude Services

I was and potential customer I was on the phone with account services by the Craig he was talking over me he was very rude I asked to speak with a supervisor he transfer me to customer service Jessica answered and I requested to speak with a supervisor she hung the phone up on me I called back and Craig answer the phone again when I ask for his name he got silent and then transfer me back to customer service. I have the record calls and posting it and my experience on my social media that I have 6.3 million followers. I'm going to let everyone know about your company. Please contact me within the next 24hrs

Thea C.
[protected]

Desired outcome: Return call within 24hrs

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11:28 pm EDT
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Endurance Warranty Services Warranty Coverage

I purchased the warranty for my wife's SRX at 95, 528. I completed all the recommended bumper to bumper maintenance for $2, 000 two weeks prior. The vehicle has a mileage reading in the shop at 96, 710 miles. The warranty was purchased on 2/3/21 and it is now 4/8/21. The vehicle displayed a check engine light and the dealer diagnosed the issue as a faulty transmission valve body. The parts and labor cost $3, 644 plus tax. The service advisor (at the dealer) contacted endurance and denied the claim stating I called them with a higher mileage at contract beginning. I called personally to dispute this and they gave me the exact same story. I emailed the contract to them and have it in writing that the odometer is at 95, 528. I contacted two service representatives and they both said "we will call you back." My vehicle and dealer are awaiting their next move. This is ridiculous since I purchased the contract for $3, 100.

Desired outcome: Full coverage for the repair

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RNorthfield
Maplewood, US
Dec 04, 2021 2:01 am EST
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stay away from this company. Total scam and all the positive reviews online are paid advertising sites directing you to purchase a plan. I canceled the two plans after realizing I made a mistake going thru them. Glad I discovered this early enough. Even after my cancellation, they still charged my credit card. They will find any reason to decline the claim. Don't trust them. I never post bad reviews about any company but this one had to be done.

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1:59 pm EDT
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Endurance Warranty Services 6 hour repair and my vehicle has been in the shop 4 weeks waiting on "approval" from Endurance.

My 2013 Jeep Grand Cherokee with 83k miles had a "ticking" noise coming from the engine. I called Endurance and got a list of "recommended" mechanics. I was familiar with one shop as they had done excellent, honest work on two of my other vehicles. The shop contacted Endurance the following day and informed that they believe it to be a rocker, but they will need to open the engine for verification. After a week, Endurance stated they needed proof of routine maintenance. Both the mechanic and I sent them the 3 previous oil changes which spanned 12 months and 13k miles. Another week goes by and after several calls, the shop was given authorization to do further diagnostics. The following day the shop contacted me and sent me photos of inside the engine, which the mechanic described as "pristine." The shop forwarded the quote to repair the rocker to Endurance and was told by Endurance they will send an adjuster to come inspect. After two weeks, with both the mechanic and I leaving messages daily for the past 8 days, an adjuster was finally assigned this morning. I have now been without my Jeep for 4 weeks, for what should be a 6 hour repair (including the diagnostic time), because Endurance refuses to hold their sub, SmartAuto, accountable. This is the service Endurance is providing someone that has purchased their "top of the line, Diamond level, bumper to bumper" extended warranty. I would have preferred paying for the $1200 repair myself and getting all of my money back from Endurance. Their customer service is dismal. A complete waste of my money and my time. After four weeks, I still have no estimate on when my Jeep will be repaired.

Desired outcome: Either my Jeep be repaired by Friday or a full refund of all money that I have paid towards this extended warranty.

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Cee Cee
, US
Aug 30, 2022 1:08 pm EDT

Scam

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J@son F
Winston-Salem, US
Aug 31, 2021 11:31 pm EDT
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I am currently in the exact same situation as stated above. I am going on 2 weeks with nothing being done because endurance is waiting for a 3rd party inspector. I was finally told by a representative to wait and get over it. It's part of the process and to cancel and pay it myself if I want to. I'm going on week 2 of not having transportation to work and have lost more than it would have cost to pay out of pocket. I'm lost on what to do

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1:16 pm EST

Endurance Warranty Services Car warranty

I was mislead on what policy would cover and when I went to use it for a blown engine, they would not cover. I proceeded to cancel policy since I bought a new vehicle and emailed them about getting refund and spoke with a representative who was not able to advise why I was mislead. I was told I would get an email with instructions and forms needed to request refund. Now 14 days later, I have not received any email or responses to followup emails. Not sure if I will ever get my refund.

Appears they are quick to get you sucked into their policy and take payments immediately, but fall short and fail at service when it comes to complaints and refunds.

Pissed off FORMER customer from Indiana

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2:45 am EDT

Endurance Warranty Services Loopholes

I trust my ex's cooking for me right now before I trust endurance. They voided my warranty claiming my tires were oversized by 4%. This did not cause my problem with the torque converter going bad on my 2016 f150. They stuck me with the diagnosis bill and repair bill that I cant afford to pay. Again this company is like cheap toilet paper... not to be trusted. Shame on endurance. They do not care about the average American trying to keep their car running so they can provide in a pandemic. Approach with serious caution or not at all. Beware of their loopholes.

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2:49 pm EDT
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Endurance Warranty Services Robo calls, post cards, letters

I've been getting cold calls, robo calls, post cards and letters exhorting me to buy a vehicle service contract from Endurance since the warranty expired on my 2003 Nissan so i've had plenty of time to get sick of this seemingly-endless harrassment. I've even called them once and politely asked them to stop to no avail. I'm going to submit a BBB and FTC complaint and see if I can get some payback against these cretins.

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7:43 pm EDT
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Endurance Warranty Services Obtained my information somehow and gave me the runaround as to how they received it

08/14/20

I'm extremely livid. I contacted the number listed on the post card, asked to speak with a supervisor, was informed that I was speaking to one of their managers.
I immediately wanted to know how they obtained my address, phone number, name, and other personal information.
The manager asked me for my client ID #. I gave him my name, and again, asked my question numerous more times after I gave him the client ID #. Which, by the way, I'm highly unwilling to give this person anymore information until they were to answer my question.

This manager went on to explain that he's the "administrator" from Endurance. Which I realize is a company that issues car warranties. However, he never once answered my direct question of how his company obtained my information. I'm assuming he received it from the dealership I bought my car from, which automatically assigned a temporary warranty program with my car, covers basic things up to a certain number of miles and/or years.

This was not my question. I know what a warranty is, and I know now what Endurance is. However, he still hadn't answered my question of how this company obtained my PERSONAL information. I still want to know, and I will be contacting the dealership I bought the car from tomorrow as well.

Now the reason I was trying to find this out, I want the phone calls from companies like this as well as the post cards from this company to STOP. I don't want to be pressured in to buying some sort of warranty package that I don't need or want at this time. The wording on these post cards (and phone calls) are aggressive and very much nothing but sales tactics.

I have had my personal information stolen/used before and I do my best to keep track of WHO has it. I'm angry that the numerous times before that I've asked people such as this to stop calling me, they just don't listen. I'm complaining because I want this company to stop contacting me, and I also want to know how they obtained my personal information (who they got it from, etc). If anything changes I'll try to update this post.

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4:17 pm EDT
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Endurance Warranty Services Mail

Constant mail addressed to my husband (Endurance Customer Code: A1188850278) who is deceased as of 4-3-19. The latest letter was received on 7-8-20. This company is continually mailing letters to him and then following up with unsolicited phone calls (our telephone number is registered on the Do Not Call List) from spoofed telephone numbers indicating they are from the "warranty department" and that he should have received a letter in the mail regarding car warranty services.

This needs to stop immediately! If they do not cease and desist, I will file a formal complaint with the FCC and the Better Business Bureau!

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1:36 am EDT
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Endurance Warranty Services I am complaining because I'm tired of your contacting me.

May 8, 2020

I'm tired of getting the letters and phone calls from your company. Stop doing this because I have no car and when I did they were cars so old I couldn't get any warranties. So the Customer Code is: A1175434458 Name is Patricia Rumbel- 50 E. Juniper St. Apt. 401, Hazleton, Pa. [protected]. So remove my information from your mailing lists and Do not sell this either.

Patricia Rumbel

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7:53 am EDT
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Endurance Warranty Services They will sell you the policy, just not honor the policy

Think twice, then think twice again about conducting business with Endurance Warranty Services, LLC

BBB Review tells the tale https://bit.ly/2wVzrXc

They're like dealing with a penny stock boiler room operation:

https://lnkd.in/eYTQ_uC
Endurance will then re-sell your extended warranty policy to Allegiance Administrators who are "a real joy" to deal with.(aka National Administrative Service Co., LLC)

Here are the folks who run this operation:
Jordan Batt @David Sulfridge, CPCU, ARe, ARC Jay Woodson Nathan Cizek Melissa Balsan (she/her) Daniel Wilner

#becareful #steerclear #protectyourself #besmart
#avoid

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6:06 pm EDT
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Endurance Warranty Services Back Door Lock Repair

Endurance Warranty Services are not standing by their contract. My contract states: Luxury Electrical: ... electronic door lock actuators... electronic trunk release... are covered! However, their says the dealership does not understand what an actuators is! Even though professionals who work on the same cars all the time identified the part as a "back door control actuator" Endurance wont cover it costs of repairs because this can also be called module. They not is understand actuators are within doors! Their stonewalling me now. Please help.

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2:43 pm EST
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Endurance Warranty Services kept getting letters and postcards

This a third party, they really tell bunch of lies, they don't really give any type of warranty, they just steals your money, and I have been getting phone calls, letters, and postcards, they just never give up, so I have no idea how they kept up with their business, or if they ever do get arrested for money thief and frauds, but I am sure they will be getting arrested,

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8:08 pm EST
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Endurance Warranty Services extended warranty price increase scam

My son is driving one of my cars. Recently he recieved a letter in the mail from this company informing him of a price increase on their extended warranty as if he had purchased a warranty from them. It then tells him to call them.

I never purchased an extended warranty and certainly not from this company as I never heard from them.

He asked me what this was and if it was a scam and I told him it was.

Companies like this should be banned for their deceptive tactics.

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robert willmer
, US
Jun 26, 2020 2:28 pm EDT

Same letter...I had already purchased the extended warranty when I bought my car at the dealership. They wanted $240 for "bumper to bumper coverage for seven years or 101, 000 miles, " and they were kind enough to waive the $440 activation fee! Sounds too good to be true? It is. After I caught on, I played with them a little bit, and the price dropped. I knew I had already purchased and paid for a warranty, and the price couldn't go up. Of course, they never actually SAID that they were from my extended warranty provider (Ford), but implied that the dealer just offered me a plan and they represented that company. SCAM!

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Endurance Warranty Services
Jul 09, 2020 11:24 am EDT

Robert,

We're sorry for the frustration caused by our mailed advertisement. We've added you to our internal "Do Not Mail" list to ensure that you don't receive any more advertisements from Endurance.

Thank you,
Customer Care
Endurance

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8:56 am EDT
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Endurance Warranty Services claims department

My car started acting up took it to the repair shop to find out it was the computer module in the transmission. Filed a claim thinking it was covered since it has to deal with transmission. Come to find out endurance will not cover the part because it's a computer part. Most newer model vehicles operate on computer parts so why have a warranty that won't cover one of the most important components that allows the car to function?

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Li Ocean
, US
Apr 16, 2020 8:24 pm EDT

Wow, there doing the same thing to me with my back door lock actuator! How did you my the problem?

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3:31 pm EDT

Endurance Warranty Services warranty services

I purchased a policy with through Endurance warranty services. I have had this policy two years. My vehicle recently started having transmission problems and they are refusing to cover my vehicle because per them I have a lyft and uber sticker in my window. I have never been told this was a problem. The recently came out and inspected my vehicle and approved a claim to fix the ac. But now they are refusing to fix my vehicle. I paid for this policy for 2 years and I need my vehicle fixed. This is not okay. They told me to deactivate both accounts and show proof which I did. They also told me to show when drove last. I am a single mother, work full time, and also run a non-profit for the community. Please help me with

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6:49 pm EDT
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Endurance Warranty Services vehicle warranty

Contacted by someone claiming to be the services department. They offered to set me up on a biweekly payment instead of monthly, due to financial hardship. Two days later the full amount came out causing an overdraft.
This is unacceptable, the first dealings and immediately they are doing whatever they want.
I want to be compensated as this was not the agreement. As well as an arrangement to not be taken out automatically as they are unable to follow agreements.

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Endurance Warranty Services automotive insurance

I paid for Endurance auto insurance to cover repairs; I tried to submit a claim today and was told that they were denying my insurance coverage because of a discrepancy in the mileage - the Customer Service agent said that it appeared that my odometer had been rolled back. I explained that I did service the vehicle in Canada as well as the USA and that the Canadian mechanic entered the odometer reading as Kilometers. YOu can clearly see from my receipts and the Carfax that the odometer reading is progressing forward slowly. ALthough the Canadian mechanic entered kilometers it is clearly miles - the miles are entered by the USA mechanic correctly and service was done in the USA regularly. Johnny M. Customer Service said that the error was in 2014 therefore they would not cover my car. I bought the policy in 2018 - if they had NO INTENTION of covering the vehicle they should not have charged me and sold me insurance in 2018. DO NOT PURCHASE FROM ENDURANCE - SCAMMERS - FRAUD . How can you sell someone insurance if you have no intention of covering them.

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Endurance Warranty Services not paying claims

I have had 3 brakedowns and all were turned down for false reasons each time. The first was on 3/25/2019, replaced injectors and erg cooler. The next was on 5/20/2019, replaced diesel mfi pump. Then on 5/25/2019, replaced oil cooler. All for a total of $6187.92. I am 72 years old and on social security and do not have that kind of money. I had to sell my truck, at a lose to pay bill. I called 6 times to try and get some help with no luck. The repair shop called each time and he said they said no and hungup on him. I have all the paperwork and reciepts and letter from shop. I never thought a company would treat someone this way. I also had towing and car rental cost also. I had been paying for 18 months for nothing.

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Endurance Warranty Services scam warranty

Received a letter that they had talked to me on 4-23-2019 and detailed a conversation I had with them about my car and how I told them I could not afford it. Well, they had great news for me! They said they went to bat for me and obtained a lower rate!

Isn't that wonderful?

If that ever took place it might have been but that conversation never happened.

I called their office and they had a file with information that said I did have such a conversation. It's a lie!

I demanded they send me the file so I could send it to the arizona attorney general's office for a fraud complaint. I was told only a supervisor could authorize that and they all went home...

I told them i'll call back. And I will.

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Endurance Warranty Services In-depth Review

Company Overview:

Endurance Warranty Services is a reputable provider of warranty services for vehicles. With a rich history and background in the industry, the company has established itself as a trusted name in the market. Endurance Warranty Services is driven by a mission to provide reliable and comprehensive coverage to its customers, while upholding values of transparency, integrity, and customer satisfaction.

Products and Services:

Endurance Warranty Services offers a wide range of warranty services tailored to meet the diverse needs of customers. Their offerings include vehicle service contracts, powertrain coverage, and more. In addition to warranties, the company provides valuable additional services such as roadside assistance and rental car benefits, ensuring peace of mind and convenience for their customers.

Coverage and Benefits:

Endurance Warranty Services provides extensive coverage for various components and systems of vehicles. Their warranty plans cover everything from engine and transmission to electrical and cooling systems. With a detailed breakdown of covered components, customers can have a clear understanding of the protection they receive. Choosing Endurance Warranty Services over competitors offers the added benefits of comprehensive coverage and peace of mind.

Claims Process:

Filing a claim with Endurance Warranty Services is a straightforward process. The company provides a step-by-step guide to assist customers in navigating the claims process. Information on the claims approval process and timeline is readily available, ensuring transparency and efficiency. Customer reviews and feedback indicate that the claims process is efficient and effective, further enhancing the trustworthiness of the company.

Customer Support:

Endurance Warranty Services offers various channels for customer support, including phone, email, and live chat. The company prides itself on its prompt response time and high-quality support. Customer satisfaction ratings and testimonials highlight the exceptional support received from the company, further solidifying their commitment to providing excellent customer service.

Pricing and Payment Options:

Endurance Warranty Services maintains transparency in its pricing structure and plans. Customers can easily understand the costs associated with their chosen warranty coverage. A comparison of pricing with competitors in the industry reveals that Endurance Warranty Services offers competitive rates. The company also provides flexibility in payment options, allowing customers to choose between monthly or annual payments.

Reputation and Trustworthiness:

Endurance Warranty Services has garnered industry recognition and awards for its exceptional services. The company holds accreditations and certifications that further validate its trustworthiness. Reviews and ratings from reputable sources such as the Better Business Bureau and Trustpilot reflect the positive experiences of customers, solidifying the company's reputation in the industry.

Customer Feedback:

Customer reviews and ratings from various sources paint a positive picture of Endurance Warranty Services. Common themes and trends in customer feedback highlight the company's reliability, excellent customer service, and comprehensive coverage. Overall, customers express high levels of satisfaction and recommend Endurance Warranty Services to others.

Industry Comparisons:

When compared to other leading warranty providers in the industry, Endurance Warranty Services stands out with its unique selling points. The company's comprehensive coverage, efficient claims process, and exceptional customer support are key differentiators. While there may be some cons to consider, the pros of choosing Endurance Warranty Services outweigh the competition.

Conclusion:

Endurance Warranty Services is a reputable and trustworthy provider of warranty services. With a comprehensive range of coverage options, efficient claims process, and exceptional customer support, the company delivers value to its customers. Based on the comprehensive review, it is highly recommended that potential customers consider Endurance Warranty Services for their warranty needs. Overall, the company's performance and value provided are commendable.

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