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resolved to the customer's satisfaction
Enbridge Gaslock on gas

We just moved in to a house and found out there is no hot water called Enbridge to find out what is going on they said there is an outstanding balance on the account we faxed then documents proving we just moved in
They said it will take them 10 business days to read the fax so they will turn on the gas after they read it
This is ridicules I have a small child it is getting cold
I have explained the situation to a supervisor who said the same thing “it will take us 10 business days to read your fax we will be able to schedule a reconnection after”
My question is! Is it because of the monopoly they allow themselves to take their sweat ### time to read my fax? As a new client to them who wants to pay money for service I am being put in a situation where I can’t get service because they need 10 days to read my fax
I am sure with any other business when u get a new client you try to offer him/her a service as soon as possible!!!


  • Unfortunately the owner of the house that I rent... is a sales executive for Enbridge..he has currently put in natural gas .. now, I also noticed that these heaters plug into the wall..apparently Iam now renting an expensive apt, which now has nothing included ...and the only notice i recieved was that it will be cheaper for him and please do not plug the heaters into wall right now..I am curious as to ''why not''..after all I am the one who will be billed for heat/hot water etc.. now and ..hopefully not the whole natural gas itself to say .. I cannot stand enbridge as we have had our trials and tribulations with them in the past.. Moving A.S.A.P.!.

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