Empire Today review: Horrible treatment from empire

Absolutely terrible customer service. Nothing during the process was explained to us. Had an employee come out for measurements and an estimate and we were told we could have it installed the next day. When they called at 7am they told us that someone would be at our house in 1-2 hours. The installer did not arrive until after 5pm. They did not install the carpet, only took more measurements, cut the carpet and we would later schedule our actual installation. Once our carpet was ready to be installed they called us and I returned their phone call 15 minutes later but the scheduler had already gone home. 3 days later I get a call asking when we would like to schedule our installation. After finally getting it scheduled, we again received a 7am phone call telling us we were the second stop of the day. At 4:45 pm we received a call from the installer stating he was on his way. After 5pm he arrived and had the wrong carpet. After calling the corporate office, everyone was home for the day and no resolution was offered. I have taken two days off work, paid $250, have no carpet and no time frame for a carpet.