The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Hyundai — Breaking every rule in the book!
resolved to the customer's satisfaction
428 Pleasant St
Fall River, MA 02721
Empire Hyundai in Fall River is the wrong place to go for buying a new or a used vehicle based on my experience. What kind of tricks and tactics did they try on me? 1) Bait and Switch (I wanted one model with Standard transmission which was NOT a Fleet Vehicle and they showed me another model with Automatic which CarFax showed was a former rental.) 2) I told them that I already had a finance deal at X% and not to submit my credit app unless they could beat it. (They came back with X+3.5% and ran a credit report again anyway.) 3) Then to show me the alleged value of this used rental car they somehow fudged the year, the miles and the features to come up with a faked out value almost equal to the showroom new value with zero miles by using Kelly Blue Book's website. All they showed me was the final figure without showing me the assumptions they used. Then the finance manager wanted me to sign the deal while holding his hand over the purchase price and the interest rate and trying to get me to accept 'Instant Delivery' while waiving all Rights of Recission after Instant Delivery. When I asked him what that meant, he mumbled something like: "Oh, that just means you get to drive the car out tonight, but if you don't like it for any reason, we take it right back again within 3 days, no questions asked." What a bunch of sleaze balls.